Dizzy296
Level 1 (0 points)

Q: Safari screen frozen on my iPad, suspect virus?

Safari is frozen on my ipad. Screen has a dialogue box inviting me to win an Apple iPad. Cannot use any function, any suggestions on troubleshooting the problem? 

iPad 2

Posted on Jan 23, 2014 2:50 PM

by JimHdk,Solvedanswer
JimHdk JimHdk
Level 7 (28,565 points)
iPad
A:

Terminate the Safarii App by double-clicking the Home button and swiping up on the image of the Safari App.

 

If this doesn't work try resetting your iPad:

 

Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).

Posted on Jan 23, 2014 3:00 PM

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Dizzy296

Q: Safari screen frozen on my iPad, suspect virus?

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  • Helpful answers

  • by JimHdk,Solvedanswer

    JimHdk JimHdk Jan 23, 2014 3:00 PM in response to Dizzy296
    Level 7 (28,565 points)
    iPad
    Jan 23, 2014 3:00 PM in response to Dizzy296

    Terminate the Safarii App by double-clicking the Home button and swiping up on the image of the Safari App.

     

    If this doesn't work try resetting your iPad:

     

    Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears (about 10 seconds).

  • by Dizzy296,

    Dizzy296 Dizzy296 Jan 23, 2014 3:11 PM in response to JimHdk
    Level 1 (0 points)
    Jan 23, 2014 3:11 PM in response to JimHdk

    Thanks very much, success on third occasion! Well done good to share.

  • by SC909,

    SC909 SC909 Jan 23, 2014 4:10 PM in response to Dizzy296
    Level 1 (25 points)
    Jan 23, 2014 4:10 PM in response to Dizzy296

    I often have problems with iOS 7 and the biggest problem is app crash and screen frozen. So what I usually do is hold down the sleep/wake button and home button at the same time until screen goes black and see the Apple logo. This is the time where I can let two buttons go.

     

    Hope this help

  • by pos4thstreet,

    pos4thstreet pos4thstreet Jul 11, 2015 3:54 AM in response to JimHdk
    Level 1 (0 points)
    Jul 11, 2015 3:54 AM in response to JimHdk

    I have this same problem.  Have tried both solutions (homepage double click and slide up safari screen) and resetting iPad by holding home button and sleep/wake button simultaneously until apple logo appears.  The same [scam] screen appears when Safari is started up.

  • by Cleve Callison1,

    Cleve Callison1 Cleve Callison1 Mar 10, 2016 10:14 AM in response to pos4thstreet
    Level 1 (0 points)
    Mar 10, 2016 10:14 AM in response to pos4thstreet

    I tried the Reset iPad method mentioned above. Didn't work; Safari just kept re-loading the bad website and froze again. Instead go to:

     

         Settings > Safari > Clear History and Website Data

     

    and tap that option.

     

    It will wipe out cookies and any tabs you had open. In this case, that's what you want.

  • by muncher779,

    muncher779 muncher779 Sep 11, 2016 5:50 PM in response to Cleve Callison1
    Level 1 (4 points)
    Sep 11, 2016 5:50 PM in response to Cleve Callison1

    Hi, thanks for your post. This one actually worked. I was freaking out!!!!