HT201351: What to do before selling or giving away your iPhone, iPad, or iPod touch

Learn about What to do before selling or giving away your iPhone, iPad, or iPod touch

effperez

Level 1 (0 points)

Q: Apple id locked please help

Iphone 5s keeps saying apple id unlocked despite having reset passwords and security questions. Need to fix this to be able to erase all content. It was given to me by my grandma. She also gave us a 6 plus, and we were able to erase all content on that.

Posted on Mar 10, 2016 8:06 PM

I have this question too

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by D.Cohen,

D.Cohen Mar 10, 2016 11:26 PM in response to effperez
Level 6 (8,424 points)

Desktops

Mar 10, 2016 11:26 PM in response to effperez

In this case, the best solution is probably to contact Apple ID account security team:

Contact Apple for help with Apple ID account security - Apple Support
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HT201351: What to do before selling or giving away your iPhone, iPad, or iPod touch

Q: Apple id locked please help

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by D.Cohen,

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