orion4701
Level 1 (0 points)

Q: Secure connection failed

I have a warning that has been popping up since yesterday.  I haven't been able to find anything about it in particular.  Today, the most recent thing that came up after I thought I had gotten rid of it this morning, my safari is showing

 

"secure connection failed, Safari uses an invalid security certificate. The certificate is not trusted, because the issuer is unknown.  (Safari Error Code : sec_error_unknown_issuer), (Mac OS Defender Error Code: 0x80073afc), (Error Code: 0x800705b4 when trying to open Mac OS Defender, This could be a problem with the servers configutation or it could be an attacker trying to impersonate the server. MAC OS HEALTH IS CRITICAL  COMPUTER ID: 7800  Call toll free +1(855)460-9615".

 

THere is is also a gray window that says

 

from "http://alert8366.42ah15103018.4074-firewall-error.online":

 

it goes onto say that Mac OS has detected suspicious activity on my computer.  It tells me not to shut down the computer or restart it as I may lose data and possible system failure. 

 

I have no idea what to do.  Please help me!   Thank you, Kathi

iMac (21.5-inch Mid 2011), OS 10.9.5

Posted on Mar 10, 2016 6:43 PM

by Alberto Ravasio,Apple recommended
Alberto Ravasio Alberto Ravasio
Level 5 (4,070 points)
A:

It is a scam.

 

See this How to avoid or remove Mac Defender malware in Mac OS X v10.6 or earlier - Apple Support

Posted on Mar 10, 2016 11:01 PM

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orion4701

Q: Secure connection failed

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  • Helpful answers

  • by Alberto Ravasio,Apple recommended

    Alberto Ravasio Alberto Ravasio Mar 10, 2016 11:01 PM in response to orion4701
    Level 5 (4,070 points)
    Mar 10, 2016 11:01 PM in response to orion4701

    It is a scam.

     

    See this How to avoid or remove Mac Defender malware in Mac OS X v10.6 or earlier - Apple Support

  • by Eric Root,

    Eric Root Eric Root Mar 11, 2016 9:04 AM in response to orion4701
    Level 9 (72,223 points)
    iTunes
    Mar 11, 2016 9:04 AM in response to orion4701

    If the pop-up reloads, force quit Safari (command - option/alt - esc) and reopen with the shift key held down. If that doesn't work, disconnect from the Internet, go to Safari/History and delete the website. Quit and reopen with the shift key held down.

  • by orion4701,

    orion4701 orion4701 Mar 12, 2016 6:32 AM in response to Eric Root
    Level 1 (0 points)
    Mar 12, 2016 6:32 AM in response to Eric Root

    The problem is that I did that once already per reading someone else's post.  But I am still getting pop ups.  Now there is no program name to be found for me to delete or anything in any of the places I've been told to look. 

  • by Eric Root,Apple recommended

    Eric Root Eric Root Mar 12, 2016 7:21 AM in response to orion4701
    Level 9 (72,223 points)
    iTunes
    Mar 12, 2016 7:21 AM in response to orion4701

    Safari – Popup takes over


     

    Safari – Popup takes over (2)


     

    Popup remover – Scam Zapper

  • by orion4701,

    orion4701 orion4701 Mar 15, 2016 6:38 PM in response to orion4701
    Level 1 (0 points)
    Mar 15, 2016 6:38 PM in response to orion4701

    Good evening guys.  I tried all the stuff on those links for removing popups to no avail.  I have made some discoveries, however.  I'm hoping to attach a couple of shots that show what I'm seeing.  I think I may have something called "Aztec Media".  I tried searching this and only discovered that it's bad, but I could only find ways to remove it from PCs.  So, the other day, seemingly randomly, I went to search for something and instead of my usual google search engine, Yahoo opened up.  I've never used Yahoo for my search engine.  I went into my system preferences to check it, and it was set to be Google, however, yahoo was still the one coming up.  Then today I happened to that if I searched with this "yahoo" search engine, it would show as Aztec Media Yahoo Search Results.  I didn't figure that was right, so here I am.  I also was trying to follow some of the hyperlinks on one of the pages you directed me to and it sent something to my downloads.  I opened the drop down and stopped the unknown download.  It's called "amc_rb_mrtmac.pkg.download".  It's telling my that it was created January 24, 1984 at 3:00 AM.  Modified at the same time.  I have no idea what it is or where it came from, but I noticed that there was a second one that appears to have downloaded all the way.  It's not anything that I have particularly opened, but it's there in the dropdown list.  Is this potentially part or all of my problem?  How do I get rid of it.  Everything that I'm seeing looks like older lists.  Is this something newer that doesn't have as much information on it yet?  I just want to get my internet back to normal!  Please help me if you can!  Thanks.  Kathi

  • by Eric Root,

    Eric Root Eric Root Mar 16, 2016 9:59 AM in response to orion4701
    Level 9 (72,223 points)
    iTunes
    Mar 16, 2016 9:59 AM in response to orion4701

    Take the downloads files and move them to the Trash. Restart and test.

     

    Download this program which was written by Thomas Reed, a long time poster. The program will do the work for you which makes it easy. If you are uncertain about downloading programs, try the manual method.

     

    Malwarebytes Anti-Malware for Mac      10.8 and later

     

    What should I do if Malwarebytes Anti-Malware for Mac didn't solve my problem?

  • by orion4701,

    orion4701 orion4701 Mar 16, 2016 6:23 PM in response to Eric Root
    Level 1 (0 points)
    Mar 16, 2016 6:23 PM in response to Eric Root

    It would appear that this Malwarebytes Anti-Malware for Mac did the trick!!  Thank you so much.  I'm hoping it really did take care of the whole problem.  My browser was back to Google again!  That's a good sign.  It did find and remove some malware.  Thank you again for you help! 

  • by Eric Root,

    Eric Root Eric Root Mar 17, 2016 8:49 AM in response to orion4701
    Level 9 (72,223 points)
    iTunes
    Mar 17, 2016 8:49 AM in response to orion4701

    You are welcome. Glad to help.