andrewkiwi
Level 1 (2 points)

Q: iMessage is hanging on OS X 10.11.3

I'm using a MacBook Retina 15" which I recently wiped and reinstalled OS X 10.11.3 due to having recurring slowness issues.

I use Dropbox and Backblaze for backups.  I've installed all my software (all mainstream stuff - office, omni-group, a few UX tools etc and firefox and chrome) and everything is tickety-boo apart from iMessage.  If I open it, it hangs (rainbow circle just turns) and the fans go flat out and the computer just whirrs away for hours until a force quit iMessage.

 

How do I reset iMessage and get it to just work?

MacBook Pro with Retina display, OS X El Capitan (10.11.3), google fibre

Posted on Mar 9, 2016 7:52 PM

by Ralph Johns (UK),Apple recommended
Ralph Johns (UK) Ralph Johns (UK)
Level 9 (73,336 points)
Applications
A:

Hi,

 

Based on:

 

... everything is tickety-boo apart from iMessage.  If I open it, it hangs (rainbow circle just turns) and the fans go flat out and the computer just whirrs away for hours until a force quit iMessage.

 

IN a Finder window use the Go Menu whilst holding down the ALT key.

Select the Library that appear in the Menu list.

Navigate to Containers/com.apple.iChat/Data/Library/Messages

 

The Archive item in here should be a folder (possibly with Saved Chats in it)

At some Updates it gets corrupted and shown as  File icon.

Messages will not start with this happening as it then tries to process the file which is wrong.

 

Quit Messages if open.

Change the name of the file item to something else.

Recreate a Folder called Archive

Refill the contents if you need to from your back up method.

 

Restart Messages.

 

Also check the Contacts App > Preferences > Accounts.

OS X 10.11 generally turns everything on in System Preferences > Internet Accounts for linking with the Contact app.

This can cause problems as the Contacts app is never sure if it has updated all the List as it then checks several lists.

in the Accounts part of Contacts make sure only one Account is active.

Messages will be waiting forever and a day if this is the Case (the Etre Logs suggest not though).

 

You seems to have other issue as well which those that are helping already can help you with.

 

 

3Sigcopy2.png

8:50 pm      Thursday; March 10, 2016

 

​  iMac 2.5Ghz i5 2011 (El Capitan)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Posted on Mar 10, 2016 5:39 PM

Close
andrewkiwi

Q: iMessage is hanging on OS X 10.11.3

  • All replies
  • Helpful answers

Previous Page 2

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 11, 2016 12:09 PM in response to andrewkiwi
    Level 9 (73,336 points)
    Applications
    Mar 11, 2016 12:09 PM in response to andrewkiwi

    Hi,

     

     

    4thanx.gif for the 1helpful.png  Points

     

    In my Sig block I post the time of the post.

    I spend about three hours an evening catching up on new Posts first then just the iChat, plus Mountain Lion, Mavericks, Yosemite and El Capitan Communities filtered for just Messages/iMessages for new threads.

     

    In a community  manually add the word "/content" to the URL in the space for it and hit enter.

    Screen Shot 2016-03-11 at 20.01.13.png

    In the list on the left select the Area/app that you want.

    This will show you all the items coded/tagged with that Filter

    The URL will change to this ending (with the name/area you chose).

    Screen Shot 2016-03-11 at 20.03.40.png

    The Discussion Tab can now be used and the list will show you Unread ones highlighted with Bold text.

    Screen Shot 2016-03-11 at 20.05.04.png

     

     

    3Sigcopy2.png

    8:09 pm      Friday; March 11, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by Ralph Johns (UK),Helpful

    Ralph Johns (UK) Ralph Johns (UK) Mar 11, 2016 12:34 PM in response to Ralph Johns (UK)
    Level 9 (73,336 points)
    Applications
    Mar 11, 2016 12:34 PM in response to Ralph Johns (UK)

    More.

     

    From the last EtreCheck Log the callserviced, soagent and messages items are connected with the Messages app and it's functions.

    The rest are likely to be where the issue is.

     

    It would seem that if the Messages item has been resolved a shorter log might now appear.

     

    Adobe, how the Photos app works and  so on are outside of my field of expertise.

     

    I will maintain a watching brief on the thread.

     

     

     

     

    3Sigcopy2.png

    8:19 pm      Friday; March 11, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad
Previous Page 2