akhan727

Q: Why does Windows 10 not recognize my Apple keyboard and mouse?

My Issue:

 

  • I purchased a hard copy of Windows 10 at Best Buy so I can play PC games on my iMac.
  • I downloaded Microsoft's latest ISO file on March 7, 2016
  • On Boot Camp Assistant, under "Select Tasks," I checked all 3 boxes.
  • My Windows Support Software is up-to-date.
  • I was able to install Windows 10 and partition my drive successfully using Boot Camp Assistant on my first try.
  • In Windows Setup, it said, "Windows can't be installed on drive 0 partition 4: BOOTCAMP" due to my Windows partition not being NTFS formatted. I pressed "next" anyway and it seemingly worked because I was able to continue.
  • In startup disk (press option key during startup chime), I am able to select the Windows drive.
  • I am now stuck on this screen below:

    38707.png

  • There is no cursor.
  • Windows 10 does not recognize my keyboard and my mouse. I am not able to use them at all. I have to restart the computer to get out of this screen.
  • My keyboard and mouse are still able to work on my regular home user screen, though.
  • It's March 10, 2016 and I still don't know what to do. Any help would be massively appreciated!

 

 

My Specifications:

 

  • iMac (27-inch, Late 2012)
  • 3.4 GHz Intel Core i7
  • 32 GB 1600 MHz DDR3
  • NVIDIA GeForce GTX 680MX 2048 MB
  • OSX El Capitan | Version 10.11.3
  • Boot Camp | Version 6.0.1 (522)
  • Apple Magic Mouse 1 | AA batteries
  • Apple Wireless Keyboard 2011 | AA batteries

 

 

My Disk Utility:

Windows 10 Partition.png^ My Windows partition

 

WININSTALL.png^ 32GB PNY USB 2.0 flash drive install disk

iMac (27-inch, Late 2012), OS X El Capitan (10.11.3)

Posted on Mar 10, 2016 1:50 PM

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Q: Why does Windows 10 not recognize my Apple keyboard and mouse?

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  • Helpful answers

  • by Loner T,

    Loner T Loner T Mar 10, 2016 5:43 PM in response to akhan727
    Level 7 (24,409 points)
    Safari
    Mar 10, 2016 5:43 PM in response to akhan727

    Did Windows install successfully with a fully functional keyboard? Are you using a BT K/M or a wired set or both? Did BC drivers install successfully the first time?

  • by akhan727,

    akhan727 akhan727 Mar 11, 2016 1:15 PM in response to Loner T
    Level 1 (4 points)
    Desktops
    Mar 11, 2016 1:15 PM in response to Loner T
    • My keyboard works only in OS X El Capitan. It's when I boot it in Windows 10, that my keyboard doesn't work.
    • I'm using Apple Magic Mouse 1 (AA batteries) and Apple Wireless Keyboard 2011 (AA batteries)
    • I do not have a wired keyboard or mouse in stock. Should I buy one? I'm thinking it would be more suitable for me to have a separate keyboard and mouse for my PC gaming. I only bought Windows 10 so I can play PC games.
    • I didn't see any problems when the Boot Camp drivers were installed.
    • Could my problem be that my BC drivers didn't install correctly before I partitioned my drive?
  • by Loner T,

    Loner T Loner T Mar 11, 2016 2:03 PM in response to akhan727
    Level 7 (24,409 points)
    Safari
    Mar 11, 2016 2:03 PM in response to akhan727

    BC drivers are installed after Windows is fully installed, not before. If your Windows installation does boot, check Device Manager -> Keyboard for any Apple drivers. For wireless keyboards, you also need to have the Bluetooth drivers installed.