Q: Help! Macbook Pro 15 inch 2011, Sudden restarts, Apple Saying they cannot help

Please read these instructions and if you have had a kernel panic, log and post it:

https://support.apple.com/en-us/HT201753

What you posted is not a kernel panic report.

Also post an Etrecheck report:

http://www.etresoft.com/etrecheck

Ciao.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

          DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

          View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

This is the applicable Apple replacement program:

https://www.apple.com/support/macbookpro-videoissues/

Bring the MBP back and have it retested.  If the VST test fails to pickup any 'flaw', show the technicians the kernrl panic report.  If necesssary, escalate the matter to higher management.  The kernel panic report does indicate a GPU problem.

Ciao.

Your model is one of those recalled, and it has a logic board fault, but that doesn't necessarily mean that it has the fault covered by the recall. That's what Apple's test program is supposed to determine. If your unit has some other kind of fault, it will need an out-of-warranty repair at your expense, or you'll have to replace it. I'd like to be more helpful, but that's all I can tell you.