DragonflyTea

Q: I bought an album but it is not in my recently purchased and is no where to be found in my library

I bought Insaneintherainmusic's Undertale parody album "Live at Grillby's." It was in my library the day I bought it, and now it is nowhere, not even in my recently purchased. I tried contacting iTunes support, but it requires an order number, which for some reason I do not have. To make matters worse, the money used to buy the album from my balance is still gone. So I bought the album, listened to it, and now its gone without a trace, literally. Someone please help.

MacBook Pro with Retina display

Posted on Mar 9, 2016 5:59 PM

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Q: I bought an album but it is not in my recently purchased and is no where to be found in my library

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  • Helpful answers

  • by Mobile Blues,

    Mobile Blues Mobile Blues Mar 10, 2016 4:01 PM in response to DragonflyTea
    Level 4 (1,820 points)
    Mar 10, 2016 4:01 PM in response to DragonflyTea

    GoTo iTunes then Store > Check For Available Downloads menu option, or go to the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and see if they show for re-downloading there.

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Mar 10, 2016 5:38 PM in response to DragonflyTea
    Level 8 (38,766 points)
    Mac OS X
    Mar 10, 2016 5:38 PM in response to DragonflyTea

    You can re-download past purchases from the iTunes Store Purchased screen (you need to signed in using Apple ID used for purchase)

     

    Download your past purchases - Apple Support

     

    If the purchased item does not appear there, it may be hidden

     

    Hide and unhide purchases in iTunes or iBooks on your Mac or PC - Apple Support

     

    Also, you can find things like order number in your purchase history.  To see it, click your name at the top of iTunes window, and select Account Info.  On the Account Information screen, find Purchase History and click See All.

  • by DragonflyTea,

    DragonflyTea DragonflyTea Mar 11, 2016 7:48 AM in response to Kenichi Watanabe
    Level 1 (1 points)
    Mar 11, 2016 7:48 AM in response to Kenichi Watanabe

    My recently purchased doesn't even have it and i tried "unhiding" my items, but its not there. it is quite literally, in every sense, wiped from my itunes account, however my money is still gone. That is my only proof that I bought something. Other than that, I don't even have a receipt.

  • by gail from maine,

    gail from maine gail from maine Mar 11, 2016 7:56 AM in response to DragonflyTea
    Level 7 (26,129 points)
    iCloud
    Mar 11, 2016 7:56 AM in response to DragonflyTea

    Are you looking under the iTunes Store and then under the Quick Links section on the right side of the window? Click on Purchased there, then click Not in my Library to see all purchased items not currently downloaded.

     

    Cheers,

     

    GB

  • by DragonflyTea,

    DragonflyTea DragonflyTea Mar 11, 2016 9:09 AM in response to gail from maine
    Level 1 (1 points)
    Mar 11, 2016 9:09 AM in response to gail from maine

    I have checked, every place that it could be I've looked. I've searched my mac for it. I might just call apple support and talk to them. I can't email because I don't have on file the purchase. But my money is gone so there's that.

  • by gail from maine,Apple recommended

    gail from maine gail from maine Mar 11, 2016 7:30 PM in response to DragonflyTea
    Level 7 (26,129 points)
    iCloud
    Mar 11, 2016 7:30 PM in response to DragonflyTea

    I'm not getting the sense that you followed the path I recommended:

     

    Screen Shot 2016-03-11 at 10.22.14 PM.png

    Once you click on Purchased, you should get this screen:

     

    Screen Shot 2016-03-11 at 10.22.33 PM.png

    If you are not seeing the album on that page, then make sure you are signed into the iTunes Store with the same ID you purchased the album with. You can also try clicking on your sign in icon, and signing out then back in again.

     

    Also make sure that the computer is Authorized to your iTunes ID as well.

     

    Cheers,

     

    GB

  • by DragonflyTea,

    DragonflyTea DragonflyTea Mar 12, 2016 4:38 AM in response to gail from maine
    Level 1 (1 points)
    Mar 12, 2016 4:38 AM in response to gail from maine

    I followed that path and it is still not there. Like i said: I made the purchase, but it is not in my recently purchased or anywhere. My money is still gone.

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe Mar 12, 2016 4:46 AM in response to DragonflyTea
    Level 8 (38,766 points)
    Mac OS X
    Mar 12, 2016 4:46 AM in response to DragonflyTea

    This is a user discussion forum, with no access to your iTunes Store account information; you should contact the official Apple customer support for iTunes Store

     

    https://www.apple.com/support/itunes/contact/

     

    If you need info such as order number, find the actual purchase in your purchase history.  To see it, click your name at the top of iTunes window, and select Account Info.  On the Account Information screen, find Purchase History and click See All.

  • by Kieranjohnston2,

    Kieranjohnston2 Kieranjohnston2 Jul 13, 2016 10:43 AM in response to Kenichi Watanabe
    Level 1 (8 points)
    Jul 13, 2016 10:43 AM in response to Kenichi Watanabe

    Thank you Kenichi Watanabe, This help me so much. I lost my favourite album and couldn't find it but i must have accidentally hidden it, without your help I wouldn't have got the album back. Thank-You!