Q: I bought an album but it is not in my recently purchased and is no where to be found in my library
I bought Insaneintherainmusic's Undertale parody album "Live at Grillby's." It was in my library the day I bought it, and now it is nowhere, not even in my recently purchased. I tried contacting iTunes support, but it requires an order number, which for some reason I do not have. To make matters worse, the money used to buy the album from my balance is still gone. So I bought the album, listened to it, and now its gone without a trace, literally. Someone please help.
MacBook Pro with Retina display
Posted on Mar 9, 2016 5:59 PM
You can re-download past purchases from the iTunes Store Purchased screen (you need to signed in using Apple ID used for purchase)
Download your past purchases - Apple Support
If the purchased item does not appear there, it may be hidden
Hide and unhide purchases in iTunes or iBooks on your Mac or PC - Apple Support
Also, you can find things like order number in your purchase history. To see it, click your name at the top of iTunes window, and select Account Info. On the Account Information screen, find Purchase History and click See All.
Posted on Mar 10, 2016 5:38 PM

