GegYaBas

Q: Cannot update Apple ID on iPad

I have recently recovered an iPad that I had left at a work place, unused and unconnected to the internet, for some time. During the time while this device was not connected to the internet, my Apple ID has been updated to reflect a change in email address, however, this update has not been applied to my iPad. This has rendered it impossible for me to connect to iCloud or reset to factory settings to set-up with the new email address.

Is there anyway I can force the iPad to reflect the changes made to my Apple ID that are reflected elsewhere (No issues on Macbook Pro)

 

Apparently, I cannot call the support as it will only let me input a UK phone number despite me currently residing in China.

iPad 2, iOS 9.2.1

Posted on Mar 12, 2016 1:30 AM

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Q: Cannot update Apple ID on iPad

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  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 12, 2016 2:05 AM in response to GegYaBas
    Level 4 (2,692 points)
    iPhone
    Mar 12, 2016 2:05 AM in response to GegYaBas

    It should be taking your current password for the account if you just changed the email address.  If you end dup changing your who account by creating a brand new Apple ID instead of updating your email on your current account, then you will have problems as you will need to recover the old password to the old Apple ID via https://appleid.apple.com

     

    Either way, you can restore the iPad using iTunes on your Macbook Pro via Recovery Mode. This will allow you to completely erase the iPad.  If there is an activation lock on the iPad, you will be prompted to enter the Apple ID and password for the current account.  This will be the updated credentials.  It will show something like "Enter the Apple ID and password used to set up this iPad a******@gmail.com"

  • by JhnnBB,

    JhnnBB JhnnBB Mar 12, 2016 9:05 AM in response to Jay-Ray
    Level 1 (0 points)
    Mar 12, 2016 9:05 AM in response to Jay-Ray

    Hi,

    Since you seem to know this topic I'd like to ask if the same applies to my issue:

     

    I have multiple iOS devices linked to my Apple ID and "Find my device xy" turned on. A few months ago, I changed the email address of my Apple ID (same Apple ID, not registered a separate one).

     

    On an iPhone 4S (iOS 9.2.1 via OTA updates since a clean DFU mode 9.0 install) I did not log out before changing the email address. On a computer when logging into my Apple ID with the new email address, the iPhone is listed, however on the iPhone itself it still displays the old email address as the logged in Apple ID. If I choose "Log out", I'm asked to give my Apple ID password while the screen is showing the old email address (that cannot be edited) and rejects the entered password (I'm absolutely sure that it is entered correctly).

     

    I have no reservations about re-installing iOS via DFU mode however I'm afraid that after the installation process is complete since "Find my iPhone" is turned on when it asks me to log in it will demand the old email address as the Apple ID and the device is bricked. Or am I paranoid here and it will correctly ask me for the current Apple ID email address login details?

     

    Thank you very much for your advice!

  • by Jay-Ray,

    Jay-Ray Jay-Ray Mar 12, 2016 9:27 AM in response to JhnnBB
    Level 4 (2,692 points)
    iPhone
    Mar 12, 2016 9:27 AM in response to JhnnBB

    You are on the right track.  If you are sure you simply changed the email on the same Apple ID, then it will not brick to the old email.  The new one will show up when attempting to activate.  To prevent this in general, just go to iCloud.com, then go to Settings , then My devices and remove your iPhone form your iCloud account there.  If you do this before you restore, then you won't even be prompted for an Apple ID/Password on set up as you have already removed the lock.  Also, before you restore, try these steps as they are specific to your situation. If iCloud asks you for the password to your previous Apple ID - Apple Support

  • by JhnnBB,

    JhnnBB JhnnBB Mar 12, 2016 9:43 AM in response to Jay-Ray
    Level 1 (0 points)
    Mar 12, 2016 9:43 AM in response to Jay-Ray

    Thank you for your response.

    If I understand the support article correctly temporarily changing the Apple ID's email address back to the old one should let me sign out on the iOS device in question without re-installing iOS?

  • by Eric Root,

    Eric Root Eric Root Mar 12, 2016 12:24 PM in response to JhnnBB
    Level 9 (72,551 points)
    iTunes
    Mar 12, 2016 12:24 PM in response to JhnnBB

    It should.