Q: Apple TV 4 netflix error 10008

Apple TV 4

1. Test the Internet connection on your Apple TV.
2. From the main Apple TV menu, navigate to Settings.
3. Select Network.
4. Under Connection, ensure it says Connected.

          If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

• Force Quit Netflix
  1. Double click the Home button .
  2. Swipe right or left so Netflix is in focus.
  3. Swipe up to force quit the Netflix app.
  4. Try Netflix again.

• Reboot your Apple TV
  1. Unplug your Apple TV for at least ten seconds.
  2. Plug your Apple TV back in.
  3. Try Netflix again.

• Uninstall and Reinstall the Netflix app
  1. From the home screen, highlight the Netflix app.
  2. Press and hold in the center of the touchpad until the Netflix icon starts to shake.
  3. Press the play/pause button to uninstall and confirm when prompted.
  4. Reinstall Netflix from the App Store and try Netflix again.

• Check for updates.
• If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:
  1. From the main menu, select Settings.
  2. Select System.
  3. Select Software Updates.
  4. Select Update Software.
     • If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), launch Netflix and attempt to watch your movie or TV show again.

If all of this fails and you still see that issue, don't worry to much because I think it may be a bug.

It happens to me a lot when I fall asleep and the Apple TV 4 goes to sleep, I will turn it back on and see the Netflix error on the show I was watching before I fell asleep. I just ignore it most of the time and keep hitting ok and start playing it again. Sometimes it will play the show, then the error will pop up again, but I'll hit Ok and keep ignoring that the issue just happened and the show will start playing normally again.

It's likely a bug with the Netflix app so you may try contacting them.

DNS should always be set to auto

The Netflix app on ATV 4 is designed specifically for tvos by Netflix, and they are responsible for any issue

Hi,

I have the same exact error 10008, did anyone find a solution, I tried all the suggestions here but nothing worked!

Tks

Contact netflix

I already did contact Netflix, and they asked me to do the same steps of Closing App, rebooting...etc,

You will need to persist with them as it is their responsibility to fix any issue with their app.

MMine was fixed as soon as I stopped using a DNS service. Left the DNS to auto (my router's IP as the DNS) and the problem went away. It's not an ATV hardware or software issue and i don't think its the netflix app either.

vazandrew

DNS should always be set to auto

The Netflix app on ATV 4 is designed specifically for tvos by Netflix, and they are responsible for any issue

Please explain to me what's wrong with using custom DNS?  There are a myriad of reasons to use DNS other than what your ISP decides to maintain. not the least of which include parents wanting to use OpenDNS, people who actually care about their DNS updating in a reasonable manner (i.e., Comcast or other ISPs not acknowledging TTL).

I'm genuinely curious as to why "DNS should always be set to auto"

When using a public 3rd party DNS you have no control over what server is accessed and there is no regulation. You will encounter issues with streaming performance, cut outs etc. If you are having issues then troubleshoot the network properly or contact the ISP

I have the same problem. The 3rd generation ATV works, my IOS and computer works, but not the new ATV. I do use a VPN because I am overseas. Netflex is blocking VPNs, but my IP provider has solved this problem, but it still does not work with the new ATV. The problem is only with Netflix. Hulu and other apps work.

The problem has to be with the new ATV because it works with all other apple products. Please let me know if you ever find out a solution for this problem.

Do you think the problem might be with the app provided by Netflix that you're running on ATV 4?

Could you AirPlay from one of your other Apple products?