HT204051: If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Learn about If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
kurniaayusuf
Level 1 (0 points)

Q: wi-fi problem

i have an iphone 4s and using iOS 9.2.1 with problem that wi-fi won't connect to the network. its like that the wi-fi button freeze and i can't touch it. i have tried to restart my phone and reset the network but it won't changed anything. what should i do?

iPhone 4S, iOS 9.2.1

Posted on Mar 13, 2016 7:22 AM

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kurniaayusuf

Q: wi-fi problem

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  • by elcpu,

    elcpu elcpu Mar 13, 2016 7:42 AM in response to kurniaayusuf
    Level 6 (15,946 points)
    Photos for Mac
    Mar 13, 2016 7:42 AM in response to kurniaayusuf

    General suggestions for Wi-Fi issues, maybe one of them will help....

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    4) Disable the QoS service on the router if available.

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.