Q: My iPod Nano has a white screen with messages I've never seen
Hi,
I’m having an issue connecting my iPod Nano (5th generation 8GB) to my Macbook Pro (mid 2009 with El Capitan OS). I tried to restore my iPod nano using iTunes. The restore failed, and my iPod Nano screen changed to a white screen with a ‘Do not disconnect’ message. I wasn’t able to eject the device, so I had to unplug the iPod with that message displayed. When I disconnected the iPod a black check mark appeared on the white screen with an ‘Ok to disconnect’ message. The only way to get this message to go away is to lock the iPod nano screen, then unlock it. Then I hold down the centre button and menu button simultaneously for 8 seconds and the Apple logo appears. Then shortly after, a ‘Use iTunes to Restore’ message comes up on the iPod nano. I plug the iPod back into my Mac and the white screen with a ‘Do not disconnect’ message comes back up. iTunes doesn’t recognize the iPod. I’m not sure what else I can do to get my Mac to recognize the device and add songs to it using iTunes. This iPod Nano was working fine a few hours ago and my Macbook recognized it until I tried to restore it in iTunes. This is very frustrating. Any help would be much appreciated. Thanks.
Below are pictures of the messages my iPod Nano is displaying. 


MacBook Pro, OS X El Capitan (10.11.2)
Posted on Mar 12, 2016 10:33 AM
Ok, so what worked for me was updating iTunes and updating the OS. The iPod Nano is now restored and working well. I did the update with the iPod plugged in the whole time and then when the updates were finished, the "Restore iPod...." button worked in iTunes. Before the update, I was getting the message I posted below.
Follow the steps in this link:
Resolve iOS update and restore errors in iTunes - Apple Support
This is the message I was getting when I initially tried to restore the iPod (before I updated iTunes and the OS)
Posted on Mar 13, 2016 9:32 AM
