julenern

Q: how do I change the password to my mac pro if I don't remember it?

I am trying to download microsoft office to my computer and when it ask me for the password to install it...the password I remember putting in says its not correct..HELP

MacBook Pro (13-inch Mid 2012), iOS 9.2.1

Posted on Mar 13, 2016 10:53 AM

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Q: how do I change the password to my mac pro if I don't remember it?

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  • by ManSinha,

    ManSinha ManSinha Mar 13, 2016 10:57 AM in response to julenern
    Level 6 (10,250 points)
    iPhone
    Mar 13, 2016 10:57 AM in response to julenern

    You may have to reset the password if you do not remember it

    Change or reset the password of an OS X user account - Apple Support

  • by Redlaserproduction,

    Redlaserproduction Redlaserproduction Mar 13, 2016 11:07 AM in response to julenern
    Level 1 (0 points)
    Mar 13, 2016 11:07 AM in response to julenern

    If you downloaded the application from the App Store the first password you need is your Itunes account Apple ID. The second one, once it is downloaded will be the OSX password for your account.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 13, 2016 12:00 PM in response to julenern
    Level 10 (208,000 points)
    Applications
    Mar 13, 2016 12:00 PM in response to julenern

    First, please make sure caps lock is not on. Note that on some portable models, the LED on the caps lock key may not work when you first start up if FileVault is active. When caps lock is on, there will be an up-arrow icon in the text box where you enter the password. Rely on that, not on the LED.

    Another reason why the password might not be recognized is that the keyboard layout (input source) is not what you expect. You can select one of the available layouts by choosing from the flag menu in the upper right corner, if it's showing, or else cycle through them by pressing the key combination command-space or command-option-space.

    If the user account is associated with an Apple ID, and you know the Apple ID password, then maybe the Apple ID can be used to reset your user account password. In OS X 10.10 and later, this option also works with FileVault, but only if you enabled it when you activated FileVault. It's not retroactive. Otherwise, see below.

    Note: If you've activated FileVault, this procedure doesn't apply. Follow instead the instructions on this page, under the heading "If you forget your password."

    Start up in Recovery mode. When the OS X Utilities window appears, select

              Utilities Terminal

    from the menu bar at the top of the screen—not from any of the items in the OS X Utilities window.

    In the window that opens, type this:

    resetp

    Press the tab key. The partial command you typed will automatically be completed to this:

    resetpassword

    Press return. A Reset Password window opens. Close the Terminal window to get it out of the way.

    Select the startup volume ("Macintosh HD," unless you gave it a different name) if not already selected. You won't be able to do this if FileVault is active.

    Select your username from the menu labeled Select the user account if not already selected.

    Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.

    Select

               Restart

    from the menu bar.

    You should now be able to log in with the new password, but the Keychain will be reset (empty.) If you've forgotten the Keychain password (which is ordinarily the same as the login password), there's no way to recover it.