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Q: Final Cut Pro X (10.1.1) can't be opened because "the image is not recognized".

I have tried to download the trail version of Final Cut Pro X (10.1.1) twice but every time it has been downloaded my computer tells me it can't be opened because "the image is not recognized".

Do any of you have a similar problem or know a solution?

Final Cut Pro X, OS X Mavericks (10.9.2)

Posted on Mar 24, 2014 12:28 PM

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Q: Final Cut Pro X (10.1.1) can't be opened because "the image is not recognized".

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  • by TommyIRL,

    TommyIRL TommyIRL Jan 5, 2015 2:14 AM in response to Russ H
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    Jan 5, 2015 2:14 AM in response to Russ H

    Thanks Russ and Tom, looks like I only got part of the .dmg file so. Don't know how that's even possible because with chrome, when you download a file, it shouldn't appear in the destination folder until its completely downloaded. I didn't actually get to see the download progress or what happened when it finished downloading, I just saw that the file was there. In any case, I successfully downloaded the file using safari instead and its now a valid DMG file. Had to click the "resume download" button 3 times in the hour it took to download as it would time out every so often.

  • by cesarfrommilwaukee,

    cesarfrommilwaukee cesarfrommilwaukee Mar 13, 2016 11:59 AM in response to TommyIRL
    Level 1 (0 points)
    Notebooks
    Mar 13, 2016 11:59 AM in response to TommyIRL

    UPDATED VERSION OF SAME PROBLEM

     

    I just had the same problem yesterday downloading Final Cut Pro X trial 10.2.3 on my early 2011 MBP running a freshly updated El Capitan 10.11.3

     

    I was using Chrome to download - luckily Chrome shows you the progress of the 2.6 GB download in the download window. My download speed kept showing a sad, slow dial up speed, but I'd do a speedtest and it showed a regular 100 download speed so I knew it was the apple server (downloading from http://www.apple.com/final-cut-pro/trial/thankyou.html). The main problem wasn't that it would complete the download in 2 hours or 3 min. It was that the completed file was NOT a complete 2.6 GB. It would be 2.1GB or less but still appear like a complete DMG image.  On the 4th attempted and completed download it came up at 2.82 GB.  And clicking it worked to open & install, etc.

     

    So it seems that the only answer is to keep downloading it, try installing that one, if it doesn't work, keep it there and download again & compare the file sizes. Try each new one until probably the biggest completed download works. (SIGH)

     

    Not the end of the world - just annoying

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