Kenta1561
Level 1 (0 points)

Q: iTunes does not recognize my iPad

Hello,

 

today i tried to reset my ipad because it was really slow and apps crashed very often.

I opened iTunes on my computer and connected my iPad to it. I made a backup, deactivated "Search my iPad" on my ipad and pressed "restore" in iTunes. After a while, a error message came out on my computer which said that there was a problem during the restoring process. I tried to restore my ipad once again but then iTunes didnt even recognize my ipad (my device manager on windows does) so i cant do anything right now: My iPad is stuck in recovery mode (cable plug icon and itunes icon on the screen) and iTunes doesnt recognize the ipad.

 

What can i do to solve this problem?

 

Thanks,

Kenta1561

iPad Mini, iOS 9.0.2, iPad mini 16GB 1. generation

Posted on Mar 12, 2016 3:37 AM

Close
Kenta1561

Q: iTunes does not recognize my iPad

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Mar 13, 2016 2:18 PM in response to Kenta1561
    Community Specialists
    Mar 13, 2016 2:18 PM in response to Kenta1561

    Hi Kenta1561,

    If your iPad Mini is stuck in recovery mode, I would first suggest turning it off.  Unplug it from the computer, turn it back on, and see if your current iOS and data are still intact.  If you have not already done a backup, do so now via iCloud.  Then, update your iPad to the latest version (if your profile above is correct).  Updating the software over-the-air may resolve your issues.  If not, the resource below will explain what to do if iTunes for Windows does not recognize your iPad.

     

    Update the iOS software on your iPhone, iPad, or iPod touch

    Update your device wirelessly

    If a message says that an update is available, tap Install Now. You can also follow these steps: 

    1. Plug your device in to power and connect to the Internet with Wi-Fi.
    2. Tap Settings > General > Software Update.


       
    3. Tap Download and Install. If a message asks to temporarily remove apps because iOS needs more space for the update, tap Continue or Cancel. Later, iOS will reinstall apps that it removed. If you tap Cancel, learn what to do next.
      ​
    4. To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your iOS device in to power before you go to sleep. Overnight, your device will update automatically.
    5. If asked, enter your passcode.

     

    If iTunes doesn‘t recognize your iPhone, iPad, or iPod

     

    Take care,