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Q: School issued iPad will not stay connected to home wifi.

Our iPhones, Mac, PC and home iPads are all connected (at home) and able to open web pages with any number of browsers.  However, the two iPads that were issued to my kids for their school work keep presenting the error that the network connection was lost (in Safari) when trying to connect at home.  I was able to connect last night to submit some of their assignments.  Today, we tried to download an assignment but cannot get onto the internet. 

 

I have done all of the following.  I've gone into settings, chose our home wifi, chose to forget the network.  Shut off the iPad.  Unplugged the router and the modem, waited then turned them back on. Turned on the iPad, rejoined out home wifi network and tried to get onto the internet with Safari and the same thing happened...network connection lost. 

 

I've read something about resetting the network settings, but I'm afraid that it will create problems when they go back to school and try to download their assignments there.  Any help would be greatly appreciated!

iPad, iOS 8.4.1

Posted on Mar 13, 2016 11:15 AM

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Q: School issued iPad will not stay connected to home wifi.

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  • by ManSinha,

    ManSinha ManSinha Mar 13, 2016 11:35 AM in response to Ive_Got_A_Question
    Level 6 (10,250 points)
    iPhone
    Mar 13, 2016 11:35 AM in response to Ive_Got_A_Question

    You are correct - resetting network settings will cause all the entered passwords to be lost and have to be re entered

    You can try the following:

     

    1. Check how many IP addresses your router can hand out vis a vis the number of devices in your home (you may have to consult your router manual or tell us the brand of router you have eg: Dlink 621)

    2. Unplug the router for about 60 seconds and then plug it back in

     

    Please let us know if any of those help - here are the usual steps some of us recommend

     

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    4) Disable the QoS service on the router if available.

    5) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website). Verify your router is Wi-Fi certified.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Restore the Device (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

  • by rccharles,

    rccharles rccharles Mar 13, 2016 5:05 PM in response to Ive_Got_A_Question
    Level 6 (8,459 points)
    Classic Mac OS
    Mar 13, 2016 5:05 PM in response to Ive_Got_A_Question

    There are problems in ios 8.x with wifi connections. Sometimes the symptoms appeared as you wrote.  Check with school and see if upgrading to 9.x would be helpful.  Some apps do not work in 9.x.

     

    R

  • by Ive_Got_A_Question,

    Ive_Got_A_Question Ive_Got_A_Question Mar 13, 2016 5:49 PM in response to ManSinha
    Level 1 (0 points)
    Mar 13, 2016 5:49 PM in response to ManSinha

    I've tried all of those to no avail.  I even went and bought a new router because our other one is pretty old an outdated.  Still nothing.  But thank you very much for the suggestions.

     

    I guess I will have to contact the school and see if there is anything they can do.

  • by rccharles,

    rccharles rccharles Mar 13, 2016 8:05 PM in response to Ive_Got_A_Question
    Level 6 (8,459 points)
    Classic Mac OS
    Mar 13, 2016 8:05 PM in response to Ive_Got_A_Question

    iPads are all

     

    Can not you buy whatever apps they need?  Use Airdrop to get files they need.

     

    ---------------------------

    Prehaps this would avoid the wifi issue you experienced.

     

    Here is how to connect to an Ethernet cable without WiFi.

    I have no idea if Apple officially supports this.  I have not tested.  It's been reported as working for several years.

    There are multiple youtube videos reporting that you can connect an iPad via Ethernet cable. Example:
    https://www.youtube.com/watch?v=2ndUO_p_9oI

    Testimonial of on the last page of
    How do I connect my iPad to the internet when only a wired connection is available? Thanks

    You need
    -- apple Camera connection kit
    -- powered USB hub
    -- apple USB to Ethernet connector.
    [ yes you need apple connectors ]

    Would be an interesting test if you could get more than one iPad to work off the same ethernet cable via multiple apple Camera connection kits.

    Here are more examples, google:
    ipad connect ethernet cable

    http://www.gottabemobile.com/2014/08/28/how-to-connect-an-ipad-to-ethernet/