drjwr

Q: Apple Maps freezes on CarPlay

On numerous occasions, CarPlay freezes while using Apple Maps, leaving the screen minutes and miles behind the vehicle location.  Stopping the car and unplugging the phone always instantly restores maps to functionality with current location and directions.  Any one else with this problem; or any suggestions?  Thanks.  6S Plus running 9.2.1 in new 2016 Corvette.

iPhone 6s Plus, iOS 9.2.1

Posted on Mar 13, 2016 9:03 PM

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Q: Apple Maps freezes on CarPlay

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  • by alex_h1,

    alex_h1 alex_h1 Mar 15, 2016 7:36 AM in response to drjwr
    Community Specialists
    Mar 15, 2016 7:36 AM in response to drjwr

    Hello drjwr,

    Thanks for using Apple Support Communities.

     

    I understand that Maps in CarPlay isn't working correctly, and becoming unresponsive.  I suggest that you follow through the steps outlined below to begin troubleshooting the issue.

     

    Get help

    If CarPlay doesn't work like you expect, here’s what you can check. After each step, try using CarPlay again.

    1. Make sure that Siri is turned on.
    2. Restart your iPhone and your car. Depending on your car, you might see the CarPlay Home screen when you turn it on. If you don't, look for the CarPlay logo on your car’s display.
    3. If possible, connect your iPhone to a different USB port in your car.
    4. Try a different Lightning to USB cable. Make sure the cable is certified.
    5. Update to the latest version of iOS.
    6. Check your car’s manual for help. You might need to install firmware updates for your stereo.

    Set up CarPlay to use with your iPhone

     

    Take care.

  • by drjwr,

    drjwr drjwr Sep 11, 2016 3:51 PM in response to alex_h1
    Level 1 (9 points)
    Sep 11, 2016 3:51 PM in response to alex_h1

    Nope. These are all first steps that anyone with common sense tries and that don't apply.  It's a chronic problem, which also includes instructions to U-turn when already going the correct direction. There may be a firmware issue with the car -- new 2016 Vette -- that delays GPS data transmission (Maps sometimes rotates around an intersection looking for the car while I'm at a stop) but I'm waiting for a scheduled service.

     

    As an overall comment, Apple Maps works very poorly on CarPlay.