istaraa

Q: Messages apps no longer works/freezes

Messages app will no longer work (Mac OS, latest El Capitan).

 

I open it, it's active for <1 sec - enough to make one click or maybe two keystrokes - then the rainbow wheel starts spinning endlessly and it's frozen until I Force Quit it via the Finder.

 

A reboot didn't fix this.

 

Any ideas?

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Mar 13, 2016 10:47 PM

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Q: Messages apps no longer works/freezes

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  • by Linc Davis,

    Linc Davis Linc Davis Mar 14, 2016 5:21 AM in response to istaraa
    Level 10 (207,990 points)
    Applications
    Mar 14, 2016 5:21 AM in response to istaraa

    Please take each of the following steps that you haven't already tried. Stop when the problem is resolved.

    1. Quit the application. Force quit if necessary.

    Relaunch it by holding down the shift key and clicking its icon. That action will prevent the last window state from being reloaded.

    2. If a McAfee "anti-virus" product is installed, remove it by following these instructions.

    Note that if you have already tried to uninstall the software, you may have to reinstall it in order to finish the job. If you have a different version of the product, the procedure may be different.

    Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" software again.

    3. If you synchronize Contacts with one or more network services such as iCloud or Google, please disable all the contact accounts in the iCloud and/or Internet Accounts pane of System Preferences. When prompted to confirm, choose to delete the contacts from the Mac. They'll still be on the servers and on your other devices.

    Log out or restart the computer.

    If the problem is now resolved, re-enable the accounts one at a time, wait for the network contacts to reappear, and test after each step.

    Credit for this observation to ASC member tomconrad.

  • by Narad,

    Narad Narad Aug 2, 2016 5:46 PM in response to Linc Davis
    Level 1 (23 points)
    Mac OS X
    Aug 2, 2016 5:46 PM in response to Linc Davis

    First, thank you.

     

    Opening the message app while holding down the shift key alone did not prevent the app from freezing. However, disabling Linkedin and facebook from contacts app did the trick.