Dizesh

Q: Fingerprint not responding well

Hi everyone ! I have a iPhone5s and i normally used my fingerprint lock ! Now it responds but not like before ! It takes my fingerprint after trying many times ! So need a solution for this problem ! What shall i do ? ;(

Posted on Mar 13, 2016 1:18 AM

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Q: Fingerprint not responding well

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  • by sterling r,

    sterling r sterling r Mar 14, 2016 2:15 PM in response to Dizesh
    Community Specialists
    Mar 14, 2016 2:15 PM in response to Dizesh

    Howdy Dizesh,

     

    It sounds like your Touch ID isn't responding as consistently as it used to. I would recommend the troubleshooting int eh following article to help you see if you need a repair or not:

     

    Use Touch ID on iPhone and iPad - Apple Support

    If you still need help, follow these steps. Try again after each step:

    1. Make sure you have the latest version of iOS.
    2. Make sure that your fingers and the Home button are clean and dry.1 For the Home button, use a clean, lint-free cloth to wipe off any dirt or debris.
    3. Your finger should cover the Home button completely, touching the surrounding metal ring. While Touch ID is scanning, you shouldn't press down hard, tap too quickly, or move your finger around.
    4. If you're using a case or screen protector, make sure it doesn't cover the Home button or the surrounding ring.
    5. Tap Settings > Touch ID & Passcode. Make sure that iPhone Unlock or iTunes & App Store is on, and that you've enrolled one or more fingerprints.
    6. Try enrolling a different finger.
    7. If you can't enroll any of your fingers, take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support.

    1 Moisture, lotions, sweat, oils, cuts, or dry skin might affect fingerprint recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other conditions or changes that affect your fingerprint.

     

    Thank you for using Apple Support Communities.