HT203887: Reset the Lockdown folder in iTunes

Learn about Reset the Lockdown folder in iTunes

vinod602

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Q: iTunes says iPhone backup is corrupted

Hi Apple,

When I sync my iPhone 6S Plus with iTunes I receive a message this message, "iTunes could not backup the iPhone because the backup was corrupt or not compatible with the iPhone. Delete the backup for this iPhone, then try again." How do I locate the corrupt backup so I can delete and backup this phone?

Please help me out asap ...

iPhone 6s Plus, iOS 9.2.1

Posted on Mar 15, 2016 1:47 AM

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Q: iTunes says iPhone backup is corrupted

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by ckuan,

ckuan Mar 15, 2016 1:54 AM in response to vinod602
Level 7 (33,314 points)

Mar 15, 2016 1:54 AM in response to vinod602

In iTunes > Edit > Preferences > Devices > select your backup and click the delete button.
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by vinod602,

vinod602 Mar 15, 2016 1:59 AM in response to ckuan
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Mar 15, 2016 1:59 AM in response to ckuan

So after delete the backup i can hit the button backup now Right..!
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by ckuan,

ckuan Mar 15, 2016 2:04 AM in response to vinod602
Level 7 (33,314 points)

Mar 15, 2016 2:04 AM in response to vinod602

Yes.
I suppose you have iTunes 12.3.2, right?
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by vinod602,

vinod602 Mar 15, 2016 2:17 AM in response to ckuan
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Mar 15, 2016 2:17 AM in response to ckuan

Yea i have iTunes 12.3.2.35 anyway That helped me mate ...... Thank you #ckuan .. Thanks you so much
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by ckuan,

ckuan Mar 15, 2016 4:11 AM in response to vinod602
Level 7 (33,314 points)

Mar 15, 2016 4:11 AM in response to vinod602

You're welcome.
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HT203887: Reset the Lockdown folder in iTunes

Q: iTunes says iPhone backup is corrupted

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by ckuan,

by vinod602,

by ckuan,

by vinod602,

by ckuan,

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