HT204784: Use apps on your Apple Watch
Learn about Use apps on your Apple Watch
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All replies
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Helpful answers
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Mar 15, 2016 1:34 PM in response to Sideri45by Jonathan UK,Try the following steps, trying to open the apps after each:
- Place your Apple Watch on its charger with power connected and also connect your iPhone to power.
- On your iPhone: open the Music app and start playing a song (through your iPhone speakers is fine).
- On your iPhone, in the Watch app, go to: My Watch (tab) > scroll down and tap on the name of the app that won't open > turn off the option for Show App on Apple Watch > pause for a few moments > turn the option back on again.
If that does not resolve the issue, next try unpairing and re-pairing your watch:
- The Watch app on your iPhone takes watch backups automatically, including a fresh one when unpairing via the app.
- Choose to restore the watch (Restore from Backup) when offered the option during set up. Most data and settings will be restored, with some exceptions (eg Apple Pay cards, passcode).
More information:
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Mar 15, 2016 1:43 PM in response to Sideri45by Jonathan UK,If the previous steps (as recommended by Apple) do not resolve the issue, you may next wish to try the further steps below. These have resolved the same issue for some users, although some others have reported that it later recurs. If that proves to be the case, I suggest that you contact Apple Support:
https://www.apple.com/support/watch/contact/
Further steps:
- On your iPhone, go to: Settings > General > Storage & iCloud Usage:
- In the Storage section: tap on Manage Storage > Music > Edit (upper-right corner) > delete All Songs.
- Back up your iPhone to iCloud (do not reset your iPhone afterwards, just make the backup):
- Also back up (but do not Sync) your iPhone to iTunes, selecting the option to "Encrypt iPhone backup" (again, do not reset your iPhone afterwards, just make the backup):
- Then re-try opening each of the affected apps.
- Music can be added back to your iPhone again after trying these steps.
- On your iPhone, go to: Settings > General > Storage & iCloud Usage: