MissManders

Q: iphone 5s Music Won't Play Using Headphones/Aux Cable

Within the past few days, my iPhone has suddenly stopped playing music of any sort through headphones or an auxiliary cable plugged into the headphones jack. iTunes music, YouTube, iHeartRadio, videos on Facebook...none of it works. But if I were to, say, pull up a voice mail while the headphones or auxiliary cable were plugged in, that would play through the headphones/cable. To top it all off, a friend of mine tried her headphones...and they worked just fine. I am so perplexed by this whole situation and I don't know where to start trying to fix it. Does anyone have any ideas or suggestions?

iPhone 5s, iOS 9.2.1

Posted on Mar 16, 2016 2:59 AM

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Q: iphone 5s Music Won't Play Using Headphones/Aux Cable

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  • by Nubz N.,

    Nubz N. Nubz N. Mar 17, 2016 10:25 AM in response to MissManders
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    Mar 17, 2016 10:25 AM in response to MissManders

    Hi MissManders,

     

    You are getting confusing symptoms there, where voicemails play through your headphones fine but other sounds don't. Yet another set of heaphones work fine for everything.

     

    Please check out this article for some more help isolating the issue.

    If your headset isn't working - Apple Support

     

    Of special interest may be insuring the headphones are plugged in all the way, insuring the ports are clean and unobstructed, like with a case, and test your headphones with another device.

     

    Please let us know what you find.

    Take care.