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Helpful answers
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Mar 17, 2016 10:25 AM in response to MissMandersby Nubz N.,Hi MissManders,
You are getting confusing symptoms there, where voicemails play through your headphones fine but other sounds don't. Yet another set of heaphones work fine for everything.
Please check out this article for some more help isolating the issue.
If your headset isn't working - Apple Support
Of special interest may be insuring the headphones are plugged in all the way, insuring the ports are clean and unobstructed, like with a case, and test your headphones with another device.
Please let us know what you find.
Take care.
