Zahra1337
Level 1 (0 points)

Q: Passcode and a dead phone

My Iphone*4s) is locked due to too many attempts of wrong passcode by my two and half years ols grand daughter. My efforts to restore it fails since itunes halfway through recovery asks to enter right passcode on a dead phone. Surely there must be a way!

iPhone 4, iOS 7.1, N/A

Posted on Mar 17, 2016 6:14 AM

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Zahra1337

Q: Passcode and a dead phone

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  • by Demo,

    Demo Demo Mar 17, 2016 6:25 AM in response to Zahra1337
    Level 10 (95,464 points)
    iPad
    Mar 17, 2016 6:25 AM in response to Zahra1337

    If the phone is truly dead, meaning it will not power up at all, you are out of luck. Otherwise, there is a way. Recovery mode.

    If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

    If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use recovery mode to restore your device. This will erase the device and its passcode.

    1. Connect your iOS device to your computer and open iTunes. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider.
    2. While your device is connected, force restart it: Press and hold the Sleep/Wake and Home buttons at the same time. Don't let go when you see the Apple logo — keep holding until you see the recovery mode screen.
    3. When you see the option to Restore or Update, choose Restore.
      iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
    4. Wait for the process to finish. Then you can set up and use your device.