Q: Iphone calendar and Outlook calendar doesn't sync

I have been using the following process to sync since I bought my iPhone 5. I use iTunes to sync my Outlook Contacts and Calendars to my phone. I am running Windows 7 and my software is up to date on the phone and the PC. It takes a few minutes and updates both sides nicely, until now.

In the last couple of days I have had events entered on the phone not sync to the Outlook Calendar, and events entered in Outlook not appearing on the phone.

I've rebooted the phone. Started sync again. It goes through the process with no error message but fails to update the events. This is a big problem as I've missed one meeting today and almost missed another.

iPhone 5, iOS 7.1.1

Posted on Mar 15, 2016 6:20 PM

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by judysings,

judysings Mar 17, 2016 6:18 AM in response to leighfrommd
Community Specialists

Mar 17, 2016 6:18 AM in response to leighfrommd

Hi leighfrommd,
If you are having issues syncing your Outlook contacts and calendars with your iPhone, take a look at the troubleshooting steps below. Your profile indicates you are running iOS 7.1. Updating to the latest version of the iOS may help your situation.
If you can‘t sync contacts and calendars using iTunes for Windows

Take care,
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by leighfrommd,

leighfrommd Mar 17, 2016 7:05 AM in response to judysings
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Mar 17, 2016 7:05 AM in response to judysings

Judy,
I just checked settings on my phone. It says I have version 9.2.1.
I have already done all of the steps indicated in the troubleshooting guide.
FYI, many of the related discussions pertain to users who utilize iCloud. I do not. I physically connect my phone via USB to my PC, which launches iTunes, and then the sync process begins. Except now, it doesn't sync even though it says it is doing so.
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by judysings,

judysings Mar 17, 2016 7:20 AM in response to leighfrommd
Community Specialists

Mar 17, 2016 7:20 AM in response to leighfrommd

Hello leighfrommd,
Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action

Best,
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