Q: Camera not working - seems to have disappeared?

Question

MrsLister

Level 1 (1 points)

Q: Camera not working - seems to have disappeared?

Hello there - I've searched for this question but couldn't find answer to my particular issue. I've got the 'no camera connected' message when I log in to Photobooth and have tried the 'sudo killall' tricks but keep on getting the error 'no matching processes found'.

I then had a look in System Information and under Camera it says 'no video capturing devices found'

Has my camera been deleted? My son pulled the macbook onto the floor the other day and I thought it had escaped unscathed but am wondering if it's buggered the camera?

I'm on a Pro Retina 15 inch early 2013, 2.7 GHz, 16G if that helps at all.

Thanks in advance!

MacBook Pro (Retina, 15-inch, Early 2013), iOS 9.2.1

Posted on Mar 17, 2016 3:48 AM

I have this question too

EZ Jim

Level 7 (22,547 points)

A:

One of these will fix your camera problem:

(1) If restarting your Mac doesn't fix the problem,

(2) use Apple's http://support.apple.com/kb/HT2090.

(BTW - The Troubleshooting article calls the camera an "iSight". However, after the article was published, Apple has changed the built-in camera's name on newer Macs from "iSight" to "FaceTime" and then to "FaceTime HD." Regardless of the name of your built-in camera, the same info and troubleshooting applies.)

Be sure to test more than one Apple app (Photo Booth, FaceTime, iMovie, QuickTime Player, etc.) in more than one user account. Do NOT use the "Guest" account for this test. If you do not have more than one user account for the testing, create a new one now. If you need help, how to do it is explained in http://support.apple.com/en-us/HT201754.

A "Standard" user account is all you need for testing.

(3) If your cam won't work properly even with Apple apps, use OS X Recovery to completely reinstall your Mac OS from the Recovery System stored on your startup drive. Don't bother testing Skype or other third-party apps until you have your camera working with Apple apps.

(4) If none of the above suggestions resolve your trouble, contact Apple or an Apple-Authorized Service Provider to have your Mac professionally serviced. Be sure to backup your Mac and deauthorize iTunes before tendering it for service.

MrsLister wrote: ... System Information ... says 'no video capturing devices found'...

System Information failure to recognize your camera is normally an indication of a hardware problem. There are no user serviceable parts of Mac's camera. For hardware help, contact Apple or an Apple-Authorized Service Provider for service.