Q: MacBook Air crashing multiple times daily
Hello,
I have a mid-2013 11" MacBook Air running Yosemite 10.10.5. Other specs: 1.3 GHz Intel Core i5 processor, 4GB 1600 MHz DDR3.
A few months ago, hard crashes began occurring occasionally, so I wan't immediately concerned. But now they've increased in frequency to crashing several times a day, usually when I'm using Safari or Firefox, and at least once while running back-ups using Time Machine.
I'm not familiar with reading panic reports so I cut and pasted the latest one here. I'm grateful for any guidance or solutions here. Thank you!
Anonymous UUID: 6548492B-4C83-ADC6-DB20-1B7A63F7A821
Wed Mar 16 09:26:26 2016
*** Panic Report ***
panic(cpu 0 caller 0xffffff8007616df2): Kernel trap at 0x0000000000000000, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000014f45b04b, CR4: 0x00000000001627e0
RAX: 0xffffff8013d14000, RBX: 0xffffff80135a7000, RCX: 0x0000000000000001, RDX: 0x7fffffffffffffff
RSP: 0xffffff809a4abb78, RBP: 0xffffff809a4abbc0, RSI: 0x0000000000000002, RDI: 0xffffff80149b1000
R8: 0x00000000000002a7, R9: 0xffffff800a82d388, R10: 0x0000000000000000, R11: 0xffffff801311d3c0
R12: 0xffffff8007d12f48, R13: 0xffffff8007c29750, R14: 0xffffff80149b1000, R15: 0xffffff8022fccc80
RFL: 0x0000000000010282, RIP: 0x0000000000000000, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000010, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff809a4ab820 : 0xffffff800752ad21
0xffffff809a4ab8a0 : 0xffffff8007616df2
0xffffff809a4aba60 : 0xffffff8007633ca3
0xffffff809a4aba80 : 0x0
0xffffff809a4abbc0 : 0xffffff7f8951ba68
0xffffff809a4abc00 : 0xffffff7f8952ab95
0xffffff809a4abc30 : 0xffffff7f8951c479
0xffffff809a4abc50 : 0xffffff7f895816a8
0xffffff809a4abc70 : 0xffffff7f8951c2dc
0xffffff809a4abca0 : 0xffffff7f8952a6a1
0xffffff809a4abd00 : 0xffffff8007ab6631
0xffffff809a4abd50 : 0xffffff8007afde62
0xffffff809a4abdc0 : 0xffffff80075e17de
0xffffff809a4abe10 : 0xffffff800752ef8c
0xffffff809a4abe40 : 0xffffff80075139f3
0xffffff809a4abe90 : 0xffffff800752429d
0xffffff809a4abf10 : 0xffffff800760231a
0xffffff809a4abfb0 : 0xffffff80076344c6
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f89500000->0xffffff7f8956efff
dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f87d24000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f885f7000
com.apple.driver.AppleIntelHD5000Graphics(10.0.6)[8B5EFA23-04D4-3D2E-8520-51224 5DE51BD]@0xffffff7f8957d000->0xffffff7f895dcfff
dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f884cf000
dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f87d24000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f885f7000
dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f89500000
BSD process name corresponding to current thread: plugin-container
Mac OS version:
14F1509
Kernel version:
Darwin Kernel Version 14.5.0: Tue Sep 1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64
Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758
Kernel slide: 0x0000000007200000
Kernel text base: 0xffffff8007400000
__HIB text base: 0xffffff8007300000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)
System uptime in nanoseconds: 4567353150060
last loaded kext at 2056085873324: com.apple.iokit.IOUSBHIDDriver 705.4.0 (addr 0xffffff7f89b88000, size 36864)
last unloaded kext at 2153297326315: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7f89b82000, size 16384)
loaded kexts:
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.19.6
com.apple.driver.ApplePlatformEnabler 2.2.0d4
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.6f3
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleHDA 272.18.3
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.driver.AppleCameraInterface 5.36.0
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleIntelHD5000Graphics 10.0.6
com.apple.driver.AppleIntelFramebufferAzul 10.0.6
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleBacklight 170.7.4
com.apple.driver.AppleMCCSControl 1.2.12
com.apple.driver.AppleUSBHub 705.4.2
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 36
com.apple.driver.AppleTopCaseHIDEventDriver 67
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.1
com.apple.driver.AppleAHCIPort 3.1.2
com.apple.driver.AirPort.Brcm4360 930.37.3
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 272.18.3
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3
com.apple.iokit.IOBluetoothFamily 4.3.6f3
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.9.1d7
com.apple.iokit.IOSerialFamily 11
com.apple.driver.AppleHDAController 272.18.3
com.apple.iokit.IOHDAFamily 272.18.3
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSurface 97.4
com.apple.AppleGraphicsDeviceControl 3.10.25
com.apple.iokit.IOAcceleratorFamily2 156.16
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.30.1
com.apple.driver.AppleHIDKeyboard 176.2
com.apple.driver.AppleHSSPIHIDDriver 41.3
com.apple.driver.AppleMultitouchDriver 264.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.2
com.apple.iokit.IO80211Family 730.60
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.AppleHSSPISupport 41.3
com.apple.driver.AppleIntelLpssSpiController 2.0.57
com.apple.driver.AppleIntelLpssDmac 2.0.57
com.apple.driver.AppleIntelLpssGspi 2.0.57
com.apple.iokit.IOUSBFamily 720.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 398
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm 1
com.apple.kec.pthread 1
Model: MacBookAir6,1, BootROM MBA61.0099.B20, 2 processors, Intel Core i5, 1.3 GHz, 4 GB, SMC 2.12f143
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.166.24.3)
Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS0128F, 121.33 GB
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6
MacBook Air (11-inch Mid 2013), OS X Yosemite (10.10.5)
Posted on Mar 16, 2016 7:00 AM
Community Specialists
Hi there Julie,
It sounds like you are getting Kernel Panics and they are becoming more and more frequent. There is a great article here that should help you determine if this is something you can troubleshoot that I would recommend you have a look at:
Thank you for using Apple Support Communities.
Posted on Mar 18, 2016 6:56 AM