Sallynew
Level 1 (0 points)

Q: I cannot pair my iphone 5S with my VW Passat RNS310 system

My new iPhone 5S with IOS 9.2.1 won't pair with my 2014 VW Passat's RNS 310 telephony system.  The VW sees my iPhone and my iPhone sees the VS but the pairing fails.  I really need my iphone to work in with my Passat's telephony system.  Can anyone one help.

iPhone 5s, iOS 9.2.1

Posted on Mar 16, 2016 6:40 AM

by brenden dv,Solvedanswer
brenden dv brenden dv
Community Specialists
A:

Hi Sallynew,

 

Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with your iPhone and your VW. If you continue to have issues pairing your iPhone to your car via Bluetooth, you may find the troubleshooting steps outlined in the following article helpful, up to and including reaching out to Apple Support directly if necessary:

 

Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support

 

Regards

Posted on Mar 17, 2016 2:06 PM

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Sallynew

Q: I cannot pair my iphone 5S with my VW Passat RNS310 system

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  • Helpful answers

  • by brenden dv,Solvedanswer

    brenden dv brenden dv Mar 17, 2016 2:06 PM in response to Sallynew
    Community Specialists
    Mar 17, 2016 2:06 PM in response to Sallynew

    Hi Sallynew,

     

    Thanks for using the Apple Support Communities! I'm sorry to hear that you are having these issues with your iPhone and your VW. If you continue to have issues pairing your iPhone to your car via Bluetooth, you may find the troubleshooting steps outlined in the following article helpful, up to and including reaching out to Apple Support directly if necessary:

     

    Get help connecting your iPhone, iPad, or iPod touch with your car stereo - Apple Support

     

    Regards

  • by Sallynew,

    Sallynew Sallynew Mar 18, 2016 6:42 AM in response to brenden dv
    Level 1 (0 points)
    Mar 18, 2016 6:42 AM in response to brenden dv

    Thank you Brendan.  That article is all about connecting to the stereo and the RNS that I had a problem with was the Sat Nat.  However, I have solved it now.

     

    During the pairing process initiated by the VW RNS, at the "search for devices" I switched off the iPhone and switched it back on and the code displayed on the VW RNS display was also on my iPhone and so the pairing went OK.  It was a matter of knowing at which point to "hard boot" the iPhone.  Not that this would seem a natural thing to have to do in the middle of a pairing process.

     

    Nonetheless, many thanks for trying to help.

  • by brenden dv,

    brenden dv brenden dv Mar 18, 2016 2:24 PM in response to Sallynew
    Community Specialists
    Mar 18, 2016 2:24 PM in response to Sallynew

    No problem; glad to hear you were able to work it out.

     

    Cheers