ASE84

Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

I have purchased the iPhone 6 64GB Silver from Verizon Wireless. I purchased it on November 18th 2014 and i was able to use the phone under the Verizon Network for 2 days I asked Verizon as ALWAYS to have to Unlocked because i was leaving the country in business trip for a week and therefor i wanted to use my iPhone with the Vodafone Network as i have always done this with the previous iPhone's under Verizon network. When i had my iPhone 5 & iPhone 5S i have called Verizon to have it unlocked and therefor they have done it, but now with the new iPhone 6 they tell me that its a 4G Phone and its already unlocked sir, there is nothing they can do to unlock it any further but in reality the iPhone 6 its Lock to Verizon Wireless Network, according to Apple, and Vodafone they both say that its Locked to Verizon Wireless, that's what it shows in their system. Now i have called Verizon and asked them again to unlock my iPhone which they insist and tell me the same thing over and over even their Manager and Global Team Support including the Supervisors they all say the same thing that the iPhone is Unlocked!!!! Now i have contacted Apple again this time Apple said that it is locked to Verizon is what they see on their computer that this IME#354409063763754  is showing Locked to Verizon once again and again and AGAIN! so who is lying here Apple or Verizon?!? Interesting! one of the Apple costumer care could not believe my story after speaking to 5 different one from Apple and 38 different from Verizon, and there for she decided to call Verizon and find out why aren't they unlocking my device. now, after being on the phone 3 way me Apple care and Verizon for 15min Verizon hangs up the phone on Apples face and tells me I can Not Believe they hang up on my face! interesting huh? Well Apple care then said ill transfer you to Seignior Adviser for further help there is nothing that she could do, but transfer me to much higher grade in helping the costumers. Now the Seignior Adviser couldn't  believe that i had to go through all this and said I'm here to help and i will help, i said sure you will, will see how much you can. Then he tries and tries and in the end NOTHING! since he couldn't do anything he said let me transfer you to much higher which is their Consumer Relations. Now they couldn't believe that i had to go through all this and that they have never heard such story that this had happen to anyone before, there for he was going to help me resolve my issue. Now they have contacted Verizon and Verizon keeps saying the same thing mean while on the Apple system it still shows Locked to Verizon Wireless.

 

Now what they Verizon and Apple did to try and resolve this issue is Connecting my iPhone 6 to iTunes and have it Factory Restore! ok! so i did as i was told,

now after 30 min of restoring the iPhone to factory settings im back to Activation Screen from beginning.

1. Choose Language - English

2. Choose Region - United States

3. Choose Wi-Fi

4. Sim Not Valid!

there is no other options, either go back or retry, and none has worked. I have done the Restore 5 times with and with out sim card  and still same error,

With out the sim card, after choose the Wi-Fi, it says Sim Required, there is no other options only go back and retry.

I put the sim back in and its still says the same

<Back

SIM NOT VALID

The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Try Again

Now i cant even go to my home screen what do i do? PLEASE HEP!

I really need to get this iPhone 6 to work, I need help please someone help, they both companies have lied to me Verizon and Apple, and they both not doing a **** thing about it, its been almost 2 months and i haven't been able to enjoy my iPhone, they have got my hard earned $$$$ and they don't send me a new device to have it replaced, I have requested a NEW one since i  have paid for new and they Sorry we cant under their Policy and my 14 money back  is expired, well its expired because of them not me. they keep on pushing and putting me to wait here and there so time went out and me still without a working device yet they have got my money $$$

I really need Help Please any suggestions?

I thank you all very much from the bottom of my heart for taking the time to read and respond to my need.

THANK YOU ALL

 

 

iPhone 6 64GB Silver

Setting - General - About:

Version>                        8.1.2 (12B440)

Model>                          MG642LL/A

Serial Number>              DN*********5MH

IMEI>                          ***********

MEID>                          35440906376375

Modem Firmware>          1.04.00

 

<Personal Information Edited by Host>

iPhone 6, iOS 8.1.2, null

Posted on Sep 3, 2015 7:31 AM

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Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

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  • by shaneola,

    shaneola shaneola Mar 17, 2016 10:07 AM in response to ASE84
    Level 1 (5 points)
    iPod
    Mar 17, 2016 10:07 AM in response to ASE84

    I'm having the same issue and have tried multiple Sim cards. At this point my iPhone is a brick and I could notcare less about cell service. It's an Apple device. Why can't Apple bypass the carrier and activate it's own devices?

  • by KiltedTim,

    KiltedTim KiltedTim Mar 17, 2016 10:30 AM in response to shaneola
    Level 9 (56,005 points)
    Mac OS X
    Mar 17, 2016 10:30 AM in response to shaneola

    Because the cellular carrier it is locked to "owns" the lock. Apple does not have the legal right to remove or bypass the carrier lock without the consent of the carrier.

  • by spire88,

    spire88 spire88 Mar 18, 2016 6:58 AM in response to ASE84
    Level 1 (14 points)
    Mar 18, 2016 6:58 AM in response to ASE84

    na

  • by spire88,

    spire88 spire88 Mar 18, 2016 7:24 AM in response to carolfromsan luis obispo
    Level 1 (14 points)
    Mar 18, 2016 7:24 AM in response to carolfromsan luis obispo

    carolfromsan luis obispo wrote:

     

    This (Re: ''Sim Not Valid'' *SOLUTION/RESOLVED*) is an excellent and accurate summary of the situation.  I had the exact some issue.  I asked the Apple Tech to read it and he agreed - sent the problem to the engineers and it was fixed.  Thanks for such a well written explanation.

     

    Happy to be able to help! Thank you for the note.

  • by CSAI108,

    CSAI108 CSAI108 Apr 8, 2016 6:13 AM in response to ASE84
    Level 1 (8 points)
    iPhone
    Apr 8, 2016 6:13 AM in response to ASE84

    Okay, so I have been having this problem with my iPhone 6 from Verizon for over a year with two replacement phones. Won't go into all the details but basically as soon as I reached Hong Kong my phone said Sim not valid. Then went to Australia, same thing happened. Then India etc.. Whenever I called Apple or Verizon they blamed each other. So after a replacement phone, this same problem kept happening when I traveled overseas. Just a note, the first time it happened, I was using an iPhone six replacement phone and obviously the second time it happened (second trip) it was a replacement phone because they could not resolve the issue why it happened previously. It's amazing this problem could not be resolved but last night, can you believe it, they finally solved it. The Verizon global support told me to wipe my phone, then reinstall the software. I told them all of this is already been done numerous times, and challenged him to find the answer. He put me on hold and called tech support and Apple. When he came back on the line he said something very interesting happened. After giving the IMEI # to Apple,  Apple told him that my iPhone 6 was locked by tracphone, an American company owned by a Mexican Telecom. So I said how can a Mexican telecom lock a Verizon Sim and iPhone. He said "that is a very good question". So I stayed on hold while he got more information. When he came back online he said that he called TracFone and they have unlocked my device. When I queried him about how TracFone could have locked my device he said "your replacement device could have been theirs before" then he became a little nervous when I pressed for more information. I said obviously this doesn't make me comfortable because you haven't solved the problem why it happened and told your customers what is really happening. The agent then kept putting me on hold and stonewalling until he eventually I'm up on me 10:15 PM last night April 7 2016 Eastern standard time. At Verizon you cannot get back to a specific agent even if they hang up on you on purpose. When I traveled overseas, no foreign Sim would work (i.e. Airtel, Aircel etc) it has taken this long for someone to find out what is really happening. All this sounds very illegal to me since the documentation comes with the iPhone 6 says that the phone is unlocked. Now we know for a fact that some of these phones are refurbished and were being used in foreign countries and still have restrictions on them. Sounds like another Volkswagen type corruption scheme. How many hours this has wasted of my life, I cannot tell you. The fact that the Verizon agent hung up on me when I demanded an explanation, tells me they are certainly hiding something. Conspiracy stories really bother me because they are rarely based in fact. What I have told you here, I would swear on in any court of law. I mean really Tracphone? Are they getting copies of my information as well? Am I still on their network? Can they listen to my communications? How crazy is this?

  • by spire88,

    spire88 spire88 Apr 8, 2016 1:00 PM in response to CSAI108
    Level 1 (14 points)
    Apr 8, 2016 1:00 PM in response to CSAI108

    CSAI108

     

    First of all, if a phone is under what is essentially an “international lock”, it will only work “domestically”. Therefore it does not matter what country you are in (Hong Kong, Australia, India, etc.), no foreign sim will work because of the “international lock”. There is nothing illegal going on by any parties involved.

     

    A replacement phone is just that, one that was turned in most likely due to a hardware problem like a cracked screen, button problem, or other, that was fixed. Apple repairs them, ensures that all hardware passes inspection, and they are used as refurbished/replacement phones whether they came from Mexico or not. That’s good business, and environmentally responsible. Nothing new there.

     

    Your customer service person may not necessarily have been nervous, he just simply couldn’t answer your question because he didn’t know the answer. Please see my post here https://goo.gl/4WQYqe which will inform you that this issue is relatively unknown by most customer service representatives.

     

    Wiping a phone and reinstalling software will not change the “domestic vs international lock” on a phone. if you read my post at the link I provided, you will see that it can only be amended by Apple’s Engineering department.

     

    Since most people are not traveling internationally, most people never run into the problem of their phones not working in a different country.

     

    It is common knowledge that iPhone 6 and above come “unlocked” ONLY if purchased directly from Apple. Any iPhone 6 and above purchased through a carrier may be locked to that carrier. This is also not new information.

     

    It seems the phone you have was purchased by someone who purchased the phone from a Mexican telecom, therefore the phone was locked to that telecom. There was most likely a hardware problem with the phone so that customer probably got a refurbished/replacement phone like you did. The hardware problem was fixed, and re-introduced into the system as a refurbished/replacement phone. Nothing new there.

     

    An iPhone is an iPhone. It does not matter what country an iPhone was physically damaged in. If there is more demand for iPhone in the US and a Mexican telecom has extra damaged phones that need to be fixed and they happen to be sent to Apple in the US to get them fixed, that’s great. Less e-waste in landfills.

     

    While it is unfortunate that a Verizon person hung up on you, we as consumers need to understand that the person on the other end may not truly know the answer. And that "demanding" an answer from someone who honestly does not know, will not magically yield an answer. And we need to be aware that they are humans too.

     

    Sometimes it takes more investigation to get to the root of an issue.

     

    It was not Verizon's fault. It was not that customer service representative’s fault. It was not the Mexican telecom’s fault. It was not Apple’s fault.

    You just happen to have run into this obscure issue as others have.

     

    You will find the complete explanation of the issue here: https://goo.gl/4WQYqe

  • by CSAI108,

    CSAI108 CSAI108 Apr 8, 2016 2:15 PM in response to spire88
    Level 1 (8 points)
    iPhone
    Apr 8, 2016 2:15 PM in response to spire88

    Well let's see here, where to start. You have made tons of assumptions in your reply so let me clarify some if the issues for you. I am very aware what a locked phone is, unfortunately what apple and Verizon have told me is "this is impossible because we do not make internationally locked phones." This is simply not true. Who has a problem with refurbished phones? not me, it just has to work as promised. I was told on the phone by Apple support, while in australia, to read my user agreement and Verizon has the right to lock the phone.

    If it is common knowledge that iPhone 6's are not unlocked if purchased through a carrier (Verizon), why don't we (consumers) know that and more importantly, why don't they (Verizon) know that?

    What I did not go into detail about was the conversation with the Verizon representative. Seems you think I was just being bossy but that was not the case.

    The representative called Apple with my IMEI and they said it was locked by Tracfone. The rep told me that and I said "why would any carrier have access to my phone since they don't come locked, someone must have locked it. (them: both this and previous phone)" The rep said "that is a very very good question. Let me call Tracfone and find out." He said he would call me back and did, about 10 minutes later. Then he said, "I spoke to Tracfone and they unlocked your phone, all you have to do is restart it." Then I asked why would I have a locked phone by Tracfone? How do I know it will work internationally since these phones are not supposed to be locked? Why did this happen to two replacement phones with original SIM and replacement SIM? The agent said he didn't know. So I asked why he didn't ask the question that he said was a "very very good question" After stonewalling for about 5 minutes by repeating  "at this point all we can do is restart the phone", eventually asked me to hold the line while he called Tracfone to get the answer to our question. Then I heard a "Click" and the conversation was no more.   I am a long time Verizon customer and very loyal but this smells of someone covering their tracks. A great company like Verizon should have nothing to hide. A previous Global representative at Verizon told me she had two other customers that have the same problem as me and she was currently sending one of them a new SIM overseas to try to solve the problem. So this issue cannot be as rare as you say. She promised to call a contact of hers at Apple and get back to me within 5 days. I never heard back from her and it's been 5 weeks. We customers are human, too and have our limits. If you do business overseas and spend your time on the phone trying to make the $900 iphone6 128 gb work and nothing gets resolved, you would realize there is an obligation on the company's part to fix a major recurring problem instead of blaming Apple. It is not a rare issue. Furthermore, after the wear and tear of countless hours of customer phone support from overseas, customers deserve an explanation of the problem since we have been promised, in the past, that the phone will now be operable overseas. The Verizon agent said "it could be because the phone was with another carrier before you, but this is just speculation." Just speculation I thought, how about finding out some facts for me and the countless others who are in a stalemate with this issue. Am I going to go on international business trips with the representative's guarantee that my phone is unlocked even though they don't make locked phones and have never sold me one? (or two) They can do better.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 8, 2016 4:55 PM in response to CSAI108
    Level 8 (38,112 points)
    Mac OS X
    Apr 8, 2016 4:55 PM in response to CSAI108

    CSAI108 wrote:

     

    If it is common knowledge that iPhone 6's are not unlocked if purchased through a carrier (Verizon), why don't we (consumers) know that and more importantly, why don't they (Verizon) know that?



    It's not common knowledge that iPhone 6's are not unlocked if purchased through Verizon; it's just wrong. All iPhones from the 5 and later (all iPhones capable of supporting LTE) sold by Verizon or by Apple for Verizon are 100% unlocked, both in the US and internationally. They are unlocked because it was a condition imposed on Verizon by the FCC in approving their purchase of additional Spectrum C cellular bandwidth. I know Verizon representatives and they have confirmed it. In addition, last April Verizon issued a carrier update to all Verizon iPhone 4S models that unlocked them also. This caused some brief issues because the carrier update also was installed on iPhone 4 CDMA, which does not have a SIM slot. It prevented the iPhone 4 from being re-activated because it insisted on having a SIM installed. It took a few weeks for Verizon to issue an update to fix the problem, but in the process it came out about why it happened.

     

    The only time a Verizon phone will be locked is if Apple replaces it and the Apple representative doesn't correctly update the activation server to match the activation settings of the original Verizon phone. It happens, and it's what has caused the problem that this thread is about. It requires some patience to resolve, but others have succeeded, as you will see if you read the thread.

     

    http://www.engadget.com/2012/09/24/verizon-iphone-5-ships-unlocked-likely-thanks -to-fcc/

    Statement from Verizon support: https://community.verizonwireless.com/thread/836002

    http://www.engadget.com/2012/09/21/verizon-iphone-5-unlocked-att-t-mobile-video/

    https://community.verizonwireless.com/thread/854069/?task=commpost

  • by spire88,

    spire88 spire88 Apr 8, 2016 8:10 PM in response to CSAI108
    Level 1 (14 points)
    Apr 8, 2016 8:10 PM in response to CSAI108

    “Verizon has the right to lock the phone.”

    Your statement is incorrect. As mentioned in the previous post, Verizon, by federal law, has strictly sold only unlocked phones since 2012. All of Verizon's LTE devices are sold unlocked.

     

    Unlocking a device does not nessarily make it compatible with other carriers' networks though, as the device needs the chipsets and radios that can access the spectrum bands used by other carriers.

     

    Question: Did you read this?

    I ask because what you write does not reflect recognition of the distinction between two different issues. The locking you seem to be referring to (which is a carrier lock) in your case has nothing to do with your replacement iPhone working internationally. They are two completely different things.

     

    “If it is common knowledge that iPhone 6's are not unlocked if purchased through a carrier (Verizon), why don't we (consumers) know that and more importantly, why don't they (Verizon) know that?”

    That is not what I said. Please re-read, I said: “It is common knowledge that iPhone 6 and above come “unlocked” ONLY if purchased directly from Apple [or Verizon]. I did not say they were “unlocked if purchased through a carrier”. [Because most carriers DO lock their phones if you buy one from them.] And in this case, Verizon is the exception as the only carrier that sells unlocked phones by default. Many consumers do know it, and Verizon knows it.

     

    "why would any carrier have access to my phone since they don't come locked, someone must have locked it”

    Because your "replacement phones" were locked from the date of the first time it was ever put on the market to be sold, which for the second one, sounds like it was first sold by the Mexican carrier you refer to. That phone was turned in due to some issue, fixed, then re-introduced into the market in a different location which is how it ended up with you, and happened to never be carrier-unlocked.

     

    “Then I asked why would I have a locked phone by Tracfone? “

    To reiterate, it was carrier-locked in the first place, before Verizon had anything to do with the phone, and this status never changed. It’s not like the Mexican carrier accessed the phone and locked it after it was in your hands.

     

    “How do I know it will work internationally since these phones are not supposed to be locked?”

    This will tell you how.

     

    “Why did this happen to two replacement phones with original SIM and replacement SIM?”

    Specifically because they were replacements. That’s why. The SIMS are irrelevant. See original post. This is something that most carrier customer service representatives probably do not know. They deal with multiple makes and models of phones every day, and this is a relatively unknown issue.

     

    “Then I heard a "Click" and the conversation was no more.”

    That could have been an honest mistake.

     

    “I am a long time Verizon customer and very loyal but this smells of someone covering their tracks.”

    They are not hiding anything. The international issue you had, has nothing to do with Verizon or any “carrier”. Even most Apple customer service representavies are mostly unaware of the issue. See original post.

     

    “A previous Global representative at Verizon told me she had two other customers that have the same problem as me and she was currently sending one of them a new SIM overseas to try to solve the problem. So this issue cannot be as rare as you say.”

    This clearly tells me she was unaware of the information in my original post, which she needs to read, because sending SIMS would not solve this particular problem.

     

    “So this issue cannot be as rare as you say…It is not a rare issue.“

    I never said it was “rare”. I said it was “relatively unknown”.

    Something that may be happening to thousands of people can still be ““relatively unknown”, as opposed to “rare”.

     

    “obligation on the company's part to fix a major recurring problem instead of blaming Apple.”

    “how about finding out some facts for me and the countless others who are in a stalemate with this issue.”

    See original post.

     

    “Am I going to go on international business trips with the representative's guarantee that my phone is unlocked even though they don't make locked phones and have never sold me one?”

    The Verizon representative is correct, as confirmed by previous post above. Verizon does not make locked phones. Neither did they sell you your problem phones, because you yourself said “I have been having this problem with my iPhone 6 from Verizon for over a year with two replacement phones”

    The "replacement phones" were not sold to you, the only phone sold to you was the first phone you spent money on.

     

    Based on everything you have said, I suspect your phone, which is now carrier-unlocked, is still unlikely to work internationally.

    Because you need to follow the instructions here.



  • by CSAI108,

    CSAI108 CSAI108 Apr 11, 2016 8:12 PM in response to spire88
    Level 1 (8 points)
    iPhone
    Apr 11, 2016 8:12 PM in response to spire88

    I spoke with Verizon again recently and they said nothing they can do about SIM NOT VALID whenever I go out of the USA because I have a locked phone which was a replacement by Applecare and locked to Tracfone. Verizon said they have nothing to do with unlocking because none of their iPhone 6's are locked. When I asked for more information the senior advisor let it slip that they go back and forth with Tracfone about this issue all the time. I said, then why are you pretending you never heard of such a problem and stonewalling me for 45 minutes here?

    It's like some kind of weird cover up, I mean really. Me and the people in the room listening on speakerphone couldn't believe our ears. He apologized and tried to end the conversation.

    So, I called Apple, and the advisor immediately said (upon getting my IMEI, "yep you have a locked phone. Tracfone locked device" She went on to say all Verizon devices are locked no matter what. BTW, this is a senior Apple Advisor. She said she read up on Tracfone on Wikipedia as we spoke, because she had never heard of them, and Tracfone works together with Verizon in locking and unlocking phones. So she sent me an Apple website link regarding locked phones, so I followed it.

     

    This is what she sent me: How to unlock your iPhone for use with another carrier - Apple Support

     

    It eventually takes you to the Verizon Page regarding locked phones...... here is what the Verizon site said.......

     

    Verizon Home

     

    Postpay Device Unlocking Policy

    • We do not lock most phones or tablets that are activated with our postpay service, either during or after the term of your service contract or Edge installment sales agreement.
    • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
    • We do not lock our 3G devices, other than our non-iPhone 3G World Devices. The simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
    • The SIM cards used in our non-iPhone 3G World Devices are locked. We willl unlock those SIM cards at your request.

     

    Link: http://www.verizon.com/about/responsibility/product/device-unlocking-policy

     

    When I told her what her link showed me, she insisted Verizon was still locking all their phones and would not help me on this issue anymore. She said they have told me before and are telling me now that you have a locked phone and call Verizon. When I asked her why AppleCare did not replace my phone with the exact same kind of unlocked working device from Verizon, she just said that all Verizon iPhone 6's need to be unlocked.

    Talk about being stuck between a rock and a hard place.

     

  • by spire88,

    spire88 spire88 Apr 11, 2016 8:52 PM in response to CSAI108
    Level 1 (14 points)
    Apr 11, 2016 8:52 PM in response to CSAI108

    Then you have an interesting scenario.

     

    Verizon is not responsible for this at all. Because you did not get the phone that is in your hands, from Verizon. Talking to Verizon will not help. The advisor you spoke to is simply incorrect.

     

    It sounds like what you really need to do is talk to Trackphone and tell them you need your phone unlocked. Talking to Trackphone about Verizon or Apple, will not help. Stick to your need for unlocking.

     

    OR, take it back to Apple and get another replacement phone. Only this time, check the IMEI yourself online, to see if it is carrier-locked.

     

    You want to end up with a carrier-unlocked phone when you walk out of the store. Then if you find it is internationally-locked, you can follow the instructions in the original post.

  • by spire88,

    spire88 spire88 Apr 13, 2016 8:58 AM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 8:58 AM in response to CSAI108

    CSAI108 wrote:When I asked her why AppleCare did not replace my phone with the exact same kind of unlocked working device from Verizon, she just said that all Verizon iPhone 6's need to be unlocked."

     

     

    All Verizon iPhones versions 5 and higher come unlocked out of the box, as announced in 2012.

     

    If you read the original post, you will see that the best way to achieve your needs is to supply apple with you original purchase receipt and IMEI number so that they can match your replacement phone with the policies of the original phone. This will not, however, solve your carrier-unlock issue.

     

    Again, she is simply ignorant, and needs to read the additional posts here in this thread regarding your particular issue to understand what is going on so as not to confuse more people in the future.

     

    There is a distinction to be made between a carrier-lock vs and international-lock. These are two DIFFERENT issues handled by two separate entities. And this issue is not so cut and dry at face value, especially with the phone that caused you these problems. It would have been more clear to her that in your case, you did not get the phone from Verizon, you got it as a replacement from Apple Care.

  • by CSAI108,

    CSAI108 CSAI108 Apr 13, 2016 9:44 AM in response to spire88
    Level 1 (8 points)
    iPhone
    Apr 13, 2016 9:44 AM in response to spire88

    ok, so just to clear things up for you. Both phones that had these problems were Applecare Replacement phones. Do you really think they don't have the IMEI of their own phones?

  • by spire88,

    spire88 spire88 Apr 13, 2016 10:39 AM in response to CSAI108
    Level 1 (14 points)
    Apr 13, 2016 10:39 AM in response to CSAI108

    I have been clear from the first time you brought it up, that the phones you had problem with were the replacement phones from Apple. It’s not a matter of Apple having the IMEI. It’s a matter of you informing Apple which IMEI you have in your hands that affects you.

     

    As well as the importance of the IMEI of the original phone you actually paid for, so that the IMEI of the replacement phone currently in your hands can match the internationaly policy credentials of the IMEI of the phone you paid for.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 13, 2016 11:02 AM in response to spire88
    Level 8 (38,112 points)
    Mac OS X
    Apr 13, 2016 11:02 AM in response to spire88

    spire88 wrote:

     

    I have been clear from the first time you brought it up, that the phones you had problem with were the replacement phones from Apple. It’s not a matter of Apple having the IMEI. It’s a matter of you informing Apple which IMEI you have in your hands that affects you.

     

    As well as the importance of the IMEI of the original phone you actually paid for, so that the IMEI of the replacement phone currently in your hands can match the internationaly policy credentials of the IMEI of the phone you paid for.

    You've been providing really helpful information in this thread; I just thought you should know some of us appreciate your contribution. It's been pretty frustrating at times.

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