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All replies
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Helpful answers
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Mar 19, 2016 8:59 AM in response to denisfromparadiseby ManSinha,You cannot do that without the assistance of the original owner of the phone
It is the activation lock which is an anti theft device
Find My iPhone Activation Lock - Apple Support
Uf you bought the device second hand - try to have the original owner remove the block or return the device for a refund
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
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Mar 19, 2016 9:10 AM in response to ManSinhaby denisfromparadise,It's my wife's phone with an old iTunes account. The email address used doesn't exist anymore so I can't reset the password and have it emailed
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Mar 19, 2016 10:49 AM in response to denisfromparadiseby ManSinha,★HelpfulYour Apple ID
4. Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
5. If your Apple ID has been locked - Apple Support
6. About your Apple ID email addresses - Apple Support
From a post by Kappy
If iCloud asks you for the password to your previous Apple ID - Apple Support
If none of those options work - you may have to consider going into an Apple store with the original documents and they can help you
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Mar 19, 2016 10:50 AM in response to ManSinhaby denisfromparadise,TThanks for the help, looks like I need to go in to a store