MrsACA
Level 1 (0 points)

Q: Restore

I was asked to setup device as new, iTunes, iCloud I chose iCloud received a message that said no iCloud data to restore, then I chose iTunes nothing happened then I chose as new....did I loose all my pics and videos

Posted on Mar 19, 2016 8:52 AM

by Demo,Apple recommended
Demo Demo
Level 10 (95,464 points)
iPad
A:

The message that you were getting about using iTunes meant that you would have to have had a backup in iTunes and you would have had to connect your iPad to your computer to restore that backup. The same holds true for iCloud. If you didn't have a backup in iCloud, then choosing that option would not have done any good either.


Unfortunately, if you did not have a backup from which you could restore, then you may have lost everything. I say "may" because I don't know if you had Phtoo Stream turned on or if you ever imported your photos and videos to your computer. I assume that you have a computer if you did connect to iTunes.

 

IMO, this is the best way to make sure that you do not lose the photos and videos that you take with your device.

Import photos and videos from your iPhone, iPad, or iPod touch to your computer - Apple Support

 

Many people use iCloud Photo Library and photo stream, but they really don't know how to use them properly and they get into trouble when they rely on those options. It is a matter of personal preference and we all have to decide what works best for us. Here is a little bit of information about both.

iCloud: Set up My Photo Stream

My Photo Stream FAQ - Apple Support

iCloud Photo Library FAQ - Apple Support

 

Bear in mind if you choose to use iCloud Photo Library, you are not storing your photos in the cloud so that you can remove the photos from the iPad. If you remove the photos from the iPad, you remove them from the cloud as well. iCloud Photo Library is NOT for photo storage. It is used to keep photos in sync across all devices.

 

Here is some other information that should be helpful.

Get started with iPhone, iPad, and iPod touch - Apple Support

How to back up your devices using iCloud or iTunes - Apple Support

Restore your device from an iCloud or iTunes backup - Apple Support

Posted on Mar 20, 2016 5:24 AM

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MrsACA

Q: Restore

  • All replies
  • Helpful answers

  • by Demo,

    Demo Demo Mar 19, 2016 9:04 AM in response to MrsACA
    Level 10 (95,464 points)
    iPad
    Mar 19, 2016 9:04 AM in response to MrsACA

    It would be helpful to know what you did after you chose iCloud. Were you setting up over WiFi? when you chose iTunes, were you connected to the computer and was iTunes running? You have to supply details.

     

    Actually, a description of the entire process that you went through is would the best thing to present here.

  • by MrsACA,

    MrsACA MrsACA Mar 19, 2016 5:59 PM in response to Demo
    Level 1 (0 points)
    Mar 19, 2016 5:59 PM in response to Demo

    Thx Demo for taking the time to help me...

    after i chose icloud and and recieved the message "no iCloud data" I chose iTunes...I was not hooked to a computer And after nothing happened only recieved the iTunes symbol on my iPad screen...I moved on to " setup as new"

    yes I was setting up over wifi...

    I have already set the iPad up now as new...so I'm wondering if I lost everything?

  • by Demo,Apple recommended

    Demo Demo Mar 20, 2016 5:24 AM in response to MrsACA
    Level 10 (95,464 points)
    iPad
    Mar 20, 2016 5:24 AM in response to MrsACA

    The message that you were getting about using iTunes meant that you would have to have had a backup in iTunes and you would have had to connect your iPad to your computer to restore that backup. The same holds true for iCloud. If you didn't have a backup in iCloud, then choosing that option would not have done any good either.


    Unfortunately, if you did not have a backup from which you could restore, then you may have lost everything. I say "may" because I don't know if you had Phtoo Stream turned on or if you ever imported your photos and videos to your computer. I assume that you have a computer if you did connect to iTunes.

     

    IMO, this is the best way to make sure that you do not lose the photos and videos that you take with your device.

    Import photos and videos from your iPhone, iPad, or iPod touch to your computer - Apple Support

     

    Many people use iCloud Photo Library and photo stream, but they really don't know how to use them properly and they get into trouble when they rely on those options. It is a matter of personal preference and we all have to decide what works best for us. Here is a little bit of information about both.

    iCloud: Set up My Photo Stream

    My Photo Stream FAQ - Apple Support

    iCloud Photo Library FAQ - Apple Support

     

    Bear in mind if you choose to use iCloud Photo Library, you are not storing your photos in the cloud so that you can remove the photos from the iPad. If you remove the photos from the iPad, you remove them from the cloud as well. iCloud Photo Library is NOT for photo storage. It is used to keep photos in sync across all devices.

     

    Here is some other information that should be helpful.

    Get started with iPhone, iPad, and iPod touch - Apple Support

    How to back up your devices using iCloud or iTunes - Apple Support

    Restore your device from an iCloud or iTunes backup - Apple Support