uffeweng
Level 1 (0 points)

Q: Suddenly restart

My MacBook Pro Retina 15" (mid 2012) restarts out of the blue more than 8 times most weeks.

It often happens while running Photoshop CS 6, PhotoMechanic and/or Photos, Safari (watching Netflix or HBO).

 

It has been doing so for the last two years.

Every time the Mac comes up with this Panic Report. I accept to sent these to Apple.

 

What can I do to get rid of these suddently restarts?

Where can I in Finder find all these Panic Reports - if they are beeing kept?

 

Hope to get some help!

MacBook Pro with Retina display, OS X El Capitan (10.11), Transferring Mail manually

Posted on Mar 19, 2016 4:46 AM

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uffeweng

Q: Suddenly restart

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 19, 2016 11:08 AM in response to uffeweng
    Level 10 (208,005 points)
    Applications
    Mar 19, 2016 11:08 AM in response to uffeweng

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 19, 2016 11:21 AM in response to uffeweng
    Level 9 (52,576 points)
    Mac OS X
    Mar 19, 2016 11:21 AM in response to uffeweng

    Download and post an Etrecheck report:

     

    https://etrecheck.com/

     

    Use these instructions to find any kernel panics.  If there is one, log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.