vickyfromchesapeake
Level 1 (6 points)

Q: We have tried everything!  My mother can't remember her security questions and it keeps asking for the password of the last email she used. This is NOT a preowned device. It's always been hers. But since the latest iOS 9 update, she can't do anything

we have tried changing her email to the first one, changing the security questions, and even adding a rescue email. It won't let her do anything with her iPad without those questions. She knows who her childhood friend is, but she has lived all her jobs. She doesn't have a least favorite. We have tried none, McDonald's, maid, clerk, even mother, wife, babysitter, YOU NAME IT!!  This is the worst system I have ever seen!!!  again, this has always been her iPad. We made the mistake of updating the iOS. It's apple's psychotic scheme of getting people to update their devices, and SHE WILL NEVER BUYING ANOTHER APPLE PRODUCT AGAIN.  Has anyone had this problem?  Her iPad is second generation. Thanks.

by the way, I'm posting on behalf of my mother, and her iPad isn't listed with my devices.

Posted on Mar 20, 2016 7:24 AM

by AJ397,Apple recommended
AJ397 AJ397
Level 5 (6,244 points)
Accessibility
A:

Your mother can reset her security questions by following the directions here: If you forgot the answers to your Apple ID security questions - Apple Support

-AJ

Posted on Mar 20, 2016 7:28 AM

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vickyfromchesapeake

Q: We have tried everything!  My mother can't remember her security questions and it keeps asking for the password of the last e ... more

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  • by AJ397,Apple recommended

    AJ397 AJ397 Mar 20, 2016 7:28 AM in response to vickyfromchesapeake
    Level 5 (6,244 points)
    Accessibility
    Mar 20, 2016 7:28 AM in response to vickyfromchesapeake

    Your mother can reset her security questions by following the directions here: If you forgot the answers to your Apple ID security questions - Apple Support

    -AJ

  • by The incredible shrinking woman,

    The incredible shrinking woman The incredible shrinking woman Sep 3, 2016 2:05 AM in response to AJ397
    Level 1 (4 points)
    Sep 3, 2016 2:05 AM in response to AJ397

    Yeah right!! I tried doing that on my account and instead of letting me reset mine, it said "We don't have sufficient information to reset your security questions." What a crock! I have my username, password, DOB, name, etc. on my account yet supposedly Apple doesn't have sufficient information??? What the heck? What other information could Apple possibly need? The time I was born and my weight and length??? This is ridiculous! I have tried answering my current questions "too many times" so I'm locked out of that and all Apples replies in this "support" do is give links to Apple Support which is where I get the illustrious "We don't have sufficient information to reset your security questions" statement. Maybe Apple should think about revamping their security questions to be things like "your mother's maiden name" or "the city where you were born." Not things like "your favorite sports team" (something that can change over the years) or "what is your dream job" (this changes for most people as they age or have life changes). Even banks use those types of questions so they must be secure. Really! I must say, I am HIGHLY disappointed!

  • by ckuan,

    ckuan ckuan Sep 3, 2016 2:14 AM in response to The incredible shrinking woman
    Level 7 (33,314 points)
    Sep 3, 2016 2:14 AM in response to The incredible shrinking woman

    Those questions need not be answered correctly. You just have to remember the answers you gave.

    Example:

    Q: What is you favourite car?

    A: Dodo

     

    BTW: This is a user to user technical forum, Apple is not here.

    You need to call Apple support:

     

    Try

    Apple Support contact info on Apple ID password and other security-related issues

    http://support.apple.com/en-us/HT201363

     

    Contact Apple for help with Apple ID account securi