Bill Adams
Level 1 (5 points)

Q: MacBook Pro Shutting down

2015 MacBook Pro is shutting down several times a day. Upon reboot a screen comes up with what looks like info related to possible kernel panic. Any ideas? Running 10.10.5

MacBook Pro with Retina display, OS X Yosemite (10.10.5)

Posted on Mar 20, 2016 10:49 AM

by Linc Davis,Apple recommended
Linc Davis Linc Davis
Level 10 (208,005 points)
Applications
A:

That kind of panic may be caused by a bug in OS X, or else by a hardware fault. I suggest that you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

Before upgrading, check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

Incompatible third-party software causes almost all problems with OS X upgrades.

Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.

Posted on Mar 20, 2016 2:20 PM

Close
Bill Adams

Q: MacBook Pro Shutting down

  • All replies
  • Helpful answers

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Mar 20, 2016 11:16 AM in response to Bill Adams
    Level 9 (52,576 points)
    Mac OS X
    Mar 20, 2016 11:16 AM in response to Bill Adams

    Use these instructions to see if your MBP had a kernel panic, and if so, log and post it:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 20, 2016 11:23 AM in response to Bill Adams
    Level 10 (208,005 points)
    Applications
    Mar 20, 2016 11:23 AM in response to Bill Adams

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION â–¹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View â–¹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by Bill Adams,

    Bill Adams Bill Adams Mar 20, 2016 1:31 PM in response to Linc Davis
    Level 1 (5 points)
    Mar 20, 2016 1:31 PM in response to Linc Davis

    I went to user library/logs/diagnostic and all I got was a page full of Applicationmanager macbook crash. It is my wife's laptop so I am getting it when I can. Also plug-in container 2 shows up.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 20, 2016 1:28 PM in response to Bill Adams
    Level 10 (208,005 points)
    Applications
    Mar 20, 2016 1:28 PM in response to Bill Adams

    I went to user library/logs/diagnostic

    That's not what I suggested. Please see the instructions in my first comment.

  • by Bill Adams,

    Bill Adams Bill Adams Mar 20, 2016 1:45 PM in response to Linc Davis
    Level 1 (5 points)
    Mar 20, 2016 1:45 PM in response to Linc Davis

    I will do as you said shortly. Thank you. I did as you said on my laptop and nothing showed up so I will try on hers when I get it.

  • by Bill Adams,

    Bill Adams Bill Adams Mar 20, 2016 2:10 PM in response to Bill Adams
    Level 1 (5 points)
    Mar 20, 2016 2:10 PM in response to Bill Adams

    Here is what I got under the first Kernel.

     

     

    *** Panic Report ***

    panic(cpu 3 caller 0xffffff800276aad5): "zalloc: zone map exhausted while allocating from zone kalloc.64, likely due to memory leak in zone kalloc.128 (1872289792 total bytes, 14627257 elements allocated)"@/SourceCache/xnu/xnu-2782.50.1/osfmk/kern/zalloc.c:2521

    Backtrace (CPU 3), Frame : Return Address

    0xffffff810d863770 : 0xffffff800272ad21

    0xffffff810d8637f0 : 0xffffff800276aad5

    0xffffff810d863920 : 0xffffff8002733581

    0xffffff810d863950 : 0xffffff8002c5be43

    0xffffff810d863990 : 0xffffff8002c5e957

    0xffffff810d8639c0 : 0xffffff8002ce920c

    0xffffff810d863a30 : 0xffffff8002ce8d52

    0xffffff810d863a90 : 0xffffff7f84861399

    0xffffff810d863ab0 : 0xffffff7f848611e9

    0xffffff810d863ae0 : 0xffffff7f8486117d

    0xffffff810d863b10 : 0xffffff7f8485062b

    0xffffff810d863b30 : 0xffffff7f8487b34a

    0xffffff810d863bc0 : 0xffffff7f84753a68

    0xffffff810d863c00 : 0xffffff7f84762b95

    0xffffff810d863c30 : 0xffffff7f84754479

    0xffffff810d863c50 : 0xffffff7f84833608

    0xffffff810d863c70 : 0xffffff7f847542dc

    0xffffff810d863ca0 : 0xffffff7f847626a1

    0xffffff810d863d00 : 0xffffff8002cb6631

    0xffffff810d863d50 : 0xffffff8002cfde62

    0xffffff810d863dc0 : 0xffffff80027e17de

    0xffffff810d863e10 : 0xffffff800272ef8c

    0xffffff810d863e40 : 0xffffff80027139f3

    0xffffff810d863e90 : 0xffffff800272429d

    0xffffff810d863f10 : 0xffffff800280231a

    0xffffff810d863fb0 : 0xffffff80028344c6

         Kernel Extensions in backtrace:

            com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f84738000->0xffffff7f847a6fff

               dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f82f24000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f837de000

            com.apple.driver.AppleIntelBDWGraphics(10.0.6)[909B59E7-BDA4-32A9-8B27-473BC23F 0F64]@0xffffff7f8482f000->0xffffff7f848a7fff

               dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f836b6000

               dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f82f24000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f837de000

               dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f84738000

     

    BSD process name corresponding to current thread: plugin-container

     

    Mac OS version:

    14F1605

     

    Kernel version:

    Darwin Kernel Version 14.5.0: Tue Sep  1 21:23:09 PDT 2015; root:xnu-2782.50.1~1/RELEASE_X86_64

    Kernel UUID: 06D286E3-A8A1-3BE7-A7EB-EAC6E0C69758

    Kernel slide:     0x0000000002400000

    Kernel text base: 0xffffff8002600000

    __HIB  text base: 0xffffff8002500000

    System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

     

    System uptime in nanoseconds: 1698883998256373

    vm objects:124860240

    vm object hash entri:17578040

    VM map entries:38885280

    pv_list:19365888

    vm pages:130303424

    kalloc.16:230833152

    kalloc.32:3584448

    kalloc.64:491545152

    kalloc.128:1872289792

    kalloc.256:33726464

    kalloc.512:127205376

    kalloc.1024:7471104

    kalloc.2048:7139328

    kalloc.4096:14471168

    kalloc.8192:13983744

    mem_obj_control:8087904

    wait queue links:1199736

    ipc ports:7452640

    threads:1369872

    vnodes:31705680

    namecache:13619040

    HFS node:43336016

    HFS fork:16584704

    cluster_write:9378368

    decmpfs_cnode:6306048

    buf.8192:5169152

    ubc_info zone:11396176

    vnode pager structur:5167160

    compressor_pager:22700032

    compressor_segment:5816880

    Kernel Stacks:2195456

    PageTables:171171840

    Kalloc.Large:66619484

     

    Backtrace suspected of leaking: (outstanding bytes: 22912)

    0xffffff800276aed6

    0xffffff8002733581

    0xffffff8002c5be43

    0xffffff7f84872463

    0xffffff7f84872520

    0xffffff7f8487b290

    0xffffff7f8487b336

    0xffffff7f84753a68

    0xffffff7f84762b95

    0xffffff7f84754479

    0xffffff7f84833608

    0xffffff7f847542dc

    0xffffff7f847626a1

    0xffffff8002cb6631

    0xffffff8002cfde62

         Kernel Extensions in backtrace:

            com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f84738000->0xffffff7f847a6fff

               dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f82f24000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f837de000

            com.apple.driver.AppleIntelBDWGraphics(10.0.6)[909B59E7-BDA4-32A9-8B27-473BC23F 0F64]@0xffffff7f8482f000->0xffffff7f848a7fff

               dependency: com.apple.iokit.IOSurface(97.4)[A4AE35B7-0C17-38F2-AD0D-A4C4B40196FB]@0xffffff7 f836b6000

               dependency: com.apple.iokit.IOPCIFamily(2.9)[05578B0B-C99C-3A87-9F3E-B4746D19CEF4]@0xffffff 7f82f24000

               dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f837de000

               dependency: com.apple.iokit.IOAcceleratorFamily2(156.16)[1259B80F-E4C5-3BC9-BED5-65B42289E8 C0]@0xffffff7f84738000

     

    last loaded kext at 1036758015769346: com.apple.iokit.IOUSBHIDDriver  705.4.0 (addr 0xffffff7f84e14000, size 36864)

    last unloaded kext at 1072006189866862: com.apple.iokit.IOUSBMassStorageClass  3.7.2 (addr 0xffffff7f83393000, size 69632)

    loaded kexts:

    com.apple.filesystems.smbfs  3.0.2

    com.apple.filesystems.autofs  3.0

    com.apple.driver.AudioAUUC  1.70

    com.apple.driver.X86PlatformShim  1.0.0

    com.apple.driver.AGPM  110.19.6

    com.apple.driver.ApplePlatformEnabler  2.2.0d4

    com.apple.iokit.IOBluetoothSerialManager  4.3.6f3

    com.apple.driver.AppleOSXWatchdog  1

    com.apple.driver.AppleGraphicsDevicePolicy  3.7.7

    com.apple.driver.AppleUpstreamUserClient  3.6.1

    com.apple.driver.AppleHDA  272.18.3

    com.apple.iokit.IOUserEthernet  1.0.1

    com.apple.Dont_Steal_Mac_OS_X  7.0.0

    com.apple.driver.AppleHWAccess  1

    com.apple.driver.AppleHV  1

    com.apple.driver.AppleLPC  1.7.3

    com.apple.driver.AppleIntelSlowAdaptiveClocking  4.0.0

    com.apple.driver.AppleThunderboltIP  2.0.2

    com.apple.driver.AppleCameraInterface  5.36.0

    com.apple.driver.AppleSMCLMU  2.0.7d0

    com.apple.driver.AppleBacklight  170.7.4

    com.apple.driver.AppleMCCSControl  1.2.12

    com.apple.driver.AppleIntelBDWGraphics  10.0.6

    com.apple.driver.AppleIntelBDWGraphicsFramebuffer  10.0.6

    com.apple.driver.AppleUSBHub  705.4.2

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless  1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0

    com.apple.BootCache  36

    com.apple.driver.XsanFilter  404

    com.apple.iokit.IOAHCIBlockStorage  2.7.1

    com.apple.driver.AppleAHCIPort  3.1.2

    com.apple.driver.AppleTopCaseHIDEventDriver  67

    com.apple.driver.AirPort.Brcm4360  930.37.3

    com.apple.driver.AppleUSBXHCI  710.4.11

    com.apple.driver.AppleSmartBatteryManager  161.0.0

    com.apple.driver.AppleHPET  1.8

    com.apple.driver.AppleACPIButtons  3.1

    com.apple.driver.AppleRTC  2.0

    com.apple.driver.AppleSMBIOS  2.1

    com.apple.driver.AppleACPIEC  3.1

    com.apple.driver.AppleAPIC  1.7

    com.apple.nke.applicationfirewall  161

    com.apple.security.quarantine  3

    com.apple.security.TMSafetyNet  8

    com.apple.kext.triggers  1.0

    com.apple.driver.DspFuncLib  272.18.3

    com.apple.kext.OSvKernDSPLib  1.15

    com.apple.iokit.IOBluetoothFamily  4.3.6f3

    com.apple.driver.X86PlatformPlugin  1.0.0

    com.apple.driver.IOPlatformPluginFamily  5.9.1d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily  1.0.0

    com.apple.driver.AppleHDAController  272.18.3

    com.apple.iokit.IOHDAFamily  272.18.3

    com.apple.iokit.IOAudioFamily  203.3

    com.apple.vecLib.kext  1.2.0

    com.apple.iokit.IOUSBUserClient  705.4.0

    com.apple.iokit.IOSerialFamily  11

    com.apple.driver.AppleGraphicsControl  3.10.25

    com.apple.driver.AppleBacklightExpert  1.1.0

    com.apple.driver.AppleSMC  3.1.9

    com.apple.driver.AppleSMBusController  1.0.13d1

    com.apple.iokit.IOSurface  97.4

    com.apple.iokit.IONDRVSupport  2.4.1

    com.apple.AppleGraphicsDeviceControl  3.10.25

    com.apple.iokit.IOAcceleratorFamily2  156.16

    com.apple.iokit.IOGraphicsFamily  2.4.1

    com.apple.iokit.IOSCSIArchitectureModelFamily  3.7.5

    com.apple.driver.AppleUSBMergeNub  705.4.0

    com.apple.driver.AppleUSBComposite  705.4.9

    com.apple.iokit.IOAHCIFamily  2.7.5

    com.apple.driver.AppleThunderboltDPInAdapter  4.0.6

    com.apple.driver.AppleThunderboltDPAdapterFamily  4.0.6

    com.apple.driver.AppleThunderboltPCIDownAdapter  2.0.2

    com.apple.driver.AppleHIDKeyboard  176.2

    com.apple.driver.AppleHSSPIHIDDriver  41.3

    com.apple.driver.AppleMultitouchDriver  264.6

    com.apple.driver.AppleThunderboltNHI  3.1.7

    com.apple.iokit.IOThunderboltFamily  4.2.2

    com.apple.iokit.IO80211Family  730.60

    com.apple.driver.mDNSOffloadUserClient  1.0.1b8

    com.apple.iokit.IONetworkingFamily  3.2

    com.apple.driver.AppleHSSPISupport  41.3

    com.apple.driver.AppleIntelLpssSpiController  2.0.57

    com.apple.driver.AppleIntelLpssDmac  2.0.57

    com.apple.driver.AppleIntelLpssGspi  2.0.57

    com.apple.iokit.IOUSBFamily  720.4.4

    com.apple.iokit.IOHIDFamily  2.0.0

    com.apple.driver.AppleEFINVRAM  2.0

    com.apple.driver.AppleEFIRuntime  2.0

    com.apple.iokit.IOSMBusFamily  1.1

    com.apple.security.sandbox  300.0

    com.apple.kext.AppleMatch  1.0.0d1

    com.apple.driver.AppleKeyStore  2

    com.apple.driver.AppleMobileFileIntegrity  1.0.5

    com.apple.driver.AppleCredentialManager  1.0

    com.apple.driver.DiskImages  398

    com.apple.iokit.IOStorageFamily  2.0

    com.apple.iokit.IOReportFamily  31

    com.apple.driver.AppleFDEKeyStore  28.30

    com.apple.driver.AppleACPIPlatform  3.1

    com.apple.iokit.IOPCIFamily  2.9

    com.apple.iokit.IOACPIFamily  1.4

    com.apple.kec.corecrypto  1.0

    com.apple.kec.Libm  1

    com.apple.kec.pthread  1

  • by Linc Davis,Apple recommended

    Linc Davis Linc Davis Mar 20, 2016 2:20 PM in response to Bill Adams
    Level 10 (208,005 points)
    Applications
    Mar 20, 2016 2:20 PM in response to Bill Adams

    That kind of panic may be caused by a bug in OS X, or else by a hardware fault. I suggest that you upgrade to the current version ("El Capitan") in the App Store and see whether the panics stop.

    Before upgrading, check that all your most important third-party software is up to date and compatible with the current OS X. Very old versions of Microsoft and Adobe products, for example, may not be compatible. The developer's website is the best source for that information.

    Incompatible third-party software causes almost all problems with OS X upgrades.

    Finally, back up all data, and be sure you know how to restore if you don't like the results of the upgrade.

    If you have a spare storage device with enough capacity, you can copy the startup volume to it in Disk Utility, then start up from it and upgrade. Then, if you don't like the results, all you have to do is change the setting in the Startup Disk preference pane and restart.

  • by Bill Adams,

    Bill Adams Bill Adams Mar 22, 2016 9:23 AM in response to Linc Davis
    Level 1 (5 points)
    Mar 22, 2016 9:23 AM in response to Linc Davis

    Thanks Linc. I backed up and downloaded El Capitan. I guess I will wait and see if she has any more hardware problems. Still under warranty.