richardh9935
Level 1 (12 points)

Q: Notes crashes (os x 10.11.3)

Notes crashes on one user id but not another.  This is not an intermittent problem; it has happened all day, repeatedly, without exception.

On one user id, Notes will open, and I can view existing notes.  However, when I create a new note, it either:

  1. accepts three characters, then no more, requiring me to force-quit, or
  2. crashes instantly.

If I change to another account on the Mac, it works.

 

It may relate to the "Notes Upgrade", but I don't know how to downgrade or refresh the application.

 

Please help.

iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.3)

Posted on Mar 20, 2016 4:34 AM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,995 points)
Applications
A:

Please back up all data before proceeding.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

Start up in safe mode to rebuild the font caches. Restart as usual and test.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

If you still have problems, then from the Font Book menu bar, select

          File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

Posted on Mar 23, 2016 4:23 AM

Close
richardh9935

Q: Notes crashes (os x 10.11.3)

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Mar 20, 2016 5:51 AM in response to richardh9935
    Level 10 (207,995 points)
    Applications
    Mar 20, 2016 5:51 AM in response to richardh9935

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, please clear the search box, then select

              DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway. If the report is only a few lines, make sure you cleared the search box.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by richardh9935,

    richardh9935 richardh9935 Mar 21, 2016 2:48 AM in response to Linc Davis
    Level 1 (12 points)
    Mar 21, 2016 2:48 AM in response to Linc Davis

    As requested, 75 lines of Console:

    2016-03-20 3:43:25.887 PM Notes[3459]: -[__NSMallocBlock__ length]: unrecognized selector sent to instance 0x7fa52840bd10

    2016-03-20 3:43:25.887 PM Notes[3459]: An uncaught exception was raised

    2016-03-20 3:43:25.887 PM Notes[3459]: -[__NSMallocBlock__ length]: unrecognized selector sent to instance 0x7fa52840bd10

    2016-03-20 3:43:25.895 PM Notes[3459]: (

      0   CoreFoundation                      0x00007fff92a40ae2 __exceptionPreprocess + 178

      1   libobjc.A.dylib                     0x00007fff900cb73c objc_exception_throw + 48

      2   CoreFoundation                      0x00007fff92a43b9d -[NSObject(NSObject) doesNotRecognizeSelector:] + 205

      3   CoreFoundation                      0x00007fff9297c601 ___forwarding___ + 1009

      4   CoreFoundation                      0x00007fff9297c188 _CF_forwarding_prep_0 + 120

      5   CoreFoundation                      0x00007fff929007fb CFStringFind + 155

      6   CoreText                            0x00007fff8c42585b _ZN11TDescriptorC2EPK10__CFStringdj + 137

      7   CoreText                            0x00007fff8c433e7f CTFontDescriptorCreateWithNameAndSize + 105

      8   UIFoundation                        0x00007fff972c7908 +[__NSFontTypefaceInfo typefaceInfoForPostscriptName:options:] + 410

      9   UIFoundation                        0x00007fff972ce56f __NSGetMetaFontInstance + 983

      10  NotesShared                         0x00007fff970ab1c3 +[NSFont(IC) preferredFontForTitleText] + 43

      11  NotesShared                         0x00007fff9711b9af -[TTTextController titleAttributes] + 132

      12  NotesShared                         0x00007fff9711d262 -[TTTextController styleForModelAttributes:] + 855

      13  NotesShared                         0x00007fff9711f75c -[TTTextController styleFontInTextStorage:inRange:] + 154

      14  NotesShared                         0x00007fff9711fbce -[TTTextController styleText:inExactRange:fixModelAttributes:] + 282

      15  NotesShared                         0x00007fff9711fa9d -[TTTextController styleText:inRange:fixModelAttributes:] + 386

      16  NotesShared                         0x00007fff97086d05 -[ICNote textStorage:didProcessEditing:range:changeInLength:] + 219

      17  NotesShared                         0x00007fff97086693 -[ICNote textStorageDidProcessEditing:] + 130

      18  CoreFoundation                      0x00007fff929fa70c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

      19  CoreFoundation                      0x00007fff929fa67f ___CFXRegistrationPost_block_invoke + 63

      20  CoreFoundation                      0x00007fff929f9d47 _CFXRegistrationPost + 407

      21  CoreFoundation                      0x00007fff929f9ab2 ___CFXNotificationPost_block_invoke + 50

      22  CoreFoundation                      0x00007fff929f3d42 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1922

      23  CoreFoundation                      0x00007fff928e2145 _CFXNotificationPost + 693

      24  Foundation                          0x00007fff9d835921 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

      25  UIFoundation                        0x00007fff9726c7f4 -[NSTextStorage processEditing] + 216

      26  UIFoundation                        0x00007fff9726c4af -[NSTextStorage endEditing] + 111

      27  NotesShared                         0x00007fff971071c4 -[TTTextStorage endEditing] + 158

      28  AppKit                              0x00007fff983a28a8 -[NSTextView insertText:replacementRange:] + 2657

      29  Notes                               0x00000001064ee3d9 Notes + 254937

      30  AppKit                              0x00007fff983a1a3c -[NSTextInputContext(NSInputContext_WithCompletion) insertText:replacementRange:completionHandler:] + 79

      31  AppKit                              0x00007fff989cd7b7 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke_2250 + 127

      32  AppKit                              0x00007fff983a19dd -[NSTextInputContext do_HandleTSMEvent_insertFixLenTextLoop:whileCondition:dispatchWorkEach:afterEac hInsertText:continuation:] + 181

      33  AppKit                              0x00007fff989cb48f -[NSTextInputContext tryHandleTSMEvent_insertFixLenText_withContext:dispatchCondition:setupForDispat ch:nestedWorkaroundCondition:nestedWorkaroundDispatchWork:loopCondition:dispatch WorkEach:afterEachInsertText:continuation:] + 428

      34  AppKit                              0x00007fff989cd337 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke176 + 4253

      35  AppKit                              0x00007fff983a15b4 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke_2 + 95

      36  AppKit                              0x00007fff983a1527 -[NSTextInputContext tryHandleTSMEvent_HasMarkedText_withDispatchCondition:dispatchWork:continuation :] + 101

      37  AppKit                              0x00007fff983a1217 -[NSTextInputContext handleTSMEvent:completionHandler:] + 3173

      38  AppKit                              0x00007fff983a0546 _NSTSMEventHandler + 324

      39  HIToolbox                           0x00007fff917ef7be _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1231

      40  HIToolbox                           0x00007fff917eec48 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 404

      41  HIToolbox                           0x00007fff917eeaab SendEventToEventTargetWithOptions + 43

      42  HIToolbox                           0x00007fff91843f7d SendTSMEvent_WithCompletionHandler + 417

      43  HIToolbox                           0x00007fff9184446c __SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler_block_invoke + 400

      44  HIToolbox                           0x00007fff918442bf __SendFilterTextEvent_WithCompletionHandler_block_invoke + 189

      45  HIToolbox                           0x00007fff91843fcd SendTSMEvent_WithCompletionHandler + 497

      46  HIToolbox                           0x00007fff91843daf SendFilterTextEvent_WithCompletionHandler + 236

      47  HIToolbox                           0x00007fff91843a88 SendUnicodeTextAEToUnicodeDoc_WithCompletionHandler + 284

      48  HIToolbox                           0x00007fff91843838 __utDeliverTSMEvent_WithCompletionHandler_block_invoke_2 + 296

      49  HIToolbox                           0x00007fff918436dc __utDeliverTSMEvent_WithCompletionHandler_block_invoke + 437

      50  HIToolbox                           0x00007fff918434cf TSMKeyEvent_WithCompletionHandler + 721

      51  HIToolbox                           0x00007fff918431c5 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_4 + 251

      52  HIToolbox                           0x00007fff91843033 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_3 + 325

      53  HIToolbox                           0x00007fff91842d71 __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke_2 + 261

      54  HIToolbox                           0x00007fff91842b3a __TSMProcessRawKeyEventWithOptionsAndCompletionHandler_block_invoke + 253

      55  HIToolbox                           0x00007fff918421f0 TSMProcessRawKeyEventWithOptionsAndCompletionHandler + 3199

      56  AppKit                              0x00007fff989d2f33 __61-[NSTextInputContext _handleEvent:options:completionHandler:]_block_invoke955 + 131

      57  AppKit                              0x00007fff9839ed81 -[NSTextInputContext tryTSMProcessRawKeyEvent:dispatchCondition:setupForDispatch:furtherCondition:di spatchWork:continuation:] + 131

      58  AppKit                              0x00007fff9839ead3 -[NSTextInputContext _handleEvent:options:completionHandler:] + 1266

      59  AppKit                              0x00007fff9839e5a6 -[NSTextInputContext handleEvent:] + 109

      60  AppKit                              0x00007fff9839e4af -[NSView interpretKeyEvents:] + 204

      61  AppKit                              0x00007fff9839e2da -[NSTextView keyDown:] + 658

      62  AppKit                              0x00007fff988d9715 -[NSWindow _reallySendEvent:isDelayedEvent:] + 2108

      63  AppKit                              0x00007fff98231735 -[NSWindow sendEvent:] + 517

      64  AppKit                              0x00007fff9822e57b -[NSApplication sendEvent:] + 4382

      65  AppKit                              0x00007fff9816103a -[NSApplication run] + 796

      66  AppKit                              0x00007fff980e3520 NSApplicationMain + 1176

      67  libdyld.dylib                       0x00007fff969085ad start + 1

    )

  • by richardh9935,

    richardh9935 richardh9935 Mar 21, 2016 2:51 AM in response to richardh9935
    Level 1 (12 points)
    Mar 21, 2016 2:51 AM in response to richardh9935

    As requested, Crash Report:

    Process:               Notes [9539]

    Path:                  /Applications/Notes.app/Contents/MacOS/Notes

    Identifier:            com.apple.Notes

    Build Info:            Notes-549010001000000~4

    Responsible:           Notes [9539]

    4   com.apple.NotesShared         0x00007fff970ab258 +[NSFont(IC) preferredFontForHeadingText] + 43

    5   com.apple.NotesShared         0x00007fff9711bab6 -[TTTextController headingAttributes] + 154

    6   com.apple.NotesShared         0x00007fff9711d262 -[TTTextController styleForModelAttributes:] + 855

    7   com.apple.NotesShared         0x00007fff9711f75c -[TTTextController styleFontInTextStorage:inRange:] + 154

    8   com.apple.NotesShared         0x00007fff9711fbce -[TTTextController styleText:inExactRange:fixModelAttributes:] + 282

    9   com.apple.NotesShared         0x00007fff9711fa9d -[TTTextController styleText:inRange:fixModelAttributes:] + 386

    10  com.apple.NotesShared         0x00007fff97086d05 -[ICNote textStorage:didProcessEditing:range:changeInLength:] + 219

    11  com.apple.NotesShared         0x00007fff97086693 -[ICNote textStorageDidProcessEditing:] + 130

    21  com.apple.NotesShared         0x00007fff971071c4 -[TTTextStorage endEditing] + 158

    23  com.apple.Notes               0x00000001049ce3d9 0x104990000 + 254937

           0x104990000 -        0x104b07ff7  com.apple.Notes (4.2 - 549.10.1) <43431D88-5A21-35DA-805D-C6BAB87FACB9> /Applications/Notes.app/Contents/MacOS/Notes

        0x7fff8a0dd000 -     0x7fff8a23ffff  com.apple.Notes.framework (4.2 - 549.10.1) <56D89D62-7CDC-385A-A313-5835DC8AA630> /System/Library/PrivateFrameworks/Notes.framework/Versions/A/Notes

        0x7fff9705e000 -     0x7fff971deff7  com.apple.NotesShared (1.2 - 549.10.1) <478CAA38-47B3-352A-B01A-0F19BA795FFA> /System/Library/PrivateFrameworks/NotesShared.framework/Versions/A/NotesShared

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Mar 23, 2016 4:23 AM in response to richardh9935
    Level 10 (207,995 points)
    Applications
    Mar 23, 2016 4:23 AM in response to richardh9935

    Please back up all data before proceeding.

    Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

    Start up in safe mode to rebuild the font caches. Restart as usual and test.

    Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

    If you still have problems, then from the Font Book menu bar, select

              File ▹ Restore Standard Fonts...

    You'll be prompted to confirm, and then to enter your administrator login password.

    Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

  • by richardh9935,

    richardh9935 richardh9935 Mar 23, 2016 4:26 AM in response to Linc Davis
    Level 1 (12 points)
    Mar 23, 2016 4:26 AM in response to Linc Davis

    Thanks.  I followed your instructions, and Notes now works fine.

     

    Firstly, I had loaded a third-party font which worked in Yosemite but may not have been updated for El Capitan.  Restoring the system fonts removed that font cleanly.

     

    Secondly, I changed Notes' default setting for new notes.  The default was "New notes start with body", but I had set it to "Title".  Maybe this aggravated the third-party font issue.

     

    richard.