mary kayfromrockford

Q: No sound on FaceTime messenger

NO sound on FaceTime messenger

iPhone 6s Plus, iOS 9.2.1

Posted on Mar 19, 2016 6:12 PM

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Q: No sound on FaceTime messenger

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  • by Jason L,

    Jason L Jason L Mar 21, 2016 6:15 AM in response to mary kayfromrockford
    Community Specialists
    Mar 21, 2016 6:15 AM in response to mary kayfromrockford

    Hello Mary, 

    Welcome to Apple Support Communities.

     

    If I understand correctly, there's a no sound issue when making FaceTime calls with your iPad. Does this issue occur when using FaceTime to call multiple contacts and does it occur on multiple networks? The article linked below provides general troubleshooting information that may help you resolve this issue. 

    Get help if you can't make or receive FaceTime calls - Apple Support

    If you have connection or sound quality issues with FaceTime

    If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:

    • Connection alerts or unable to connect
    • Choppy video calls
    • Black screen
    • Dropped calls

    Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.

     

    Take care.