HT203198: Wi-Fi base station: Understanding and resolving a blinking amber status light

Learn about Wi-Fi base station: Understanding and resolving a blinking amber status light
MrKargon

Q: AirPort Extreme drops wireless network

Is anyone else having to reset their airport extreme multiple times per day because the wireless network goes out or the extreme loses the Internet connection?  Resetting the router resolves.  I don't have an issue with my cable modem.

Airport Extreme

Posted on Mar 20, 2016 8:49 PM

Close

Q: AirPort Extreme drops wireless network

  • All replies
  • Helpful answers

  • by Tesserax,

    Tesserax Tesserax Mar 21, 2016 10:34 AM in response to MrKargon
    Level 9 (54,040 points)
    Wireless
    Mar 21, 2016 10:34 AM in response to MrKargon

    There are a number of posts here at the Apple Support Communities related to this. However, most have been related to either particular modems or to recent implementations of IPv6 by ISPs.

     

    So, with that said, what is the make & model of your Internet modem, and who is your ISP?

  • by MrKargon,

    MrKargon MrKargon Mar 21, 2016 8:07 PM in response to Tesserax
    Level 1 (0 points)
    Mar 21, 2016 8:07 PM in response to Tesserax

    I have a surfboard modem that is about 2 years old and my ISP is Cox.  I've tried a few different settings on the apple extreme, and so far tunneling for IPv6 seems to keep it more stable.  Should I ask for a senior engineer at Cox to give me the correct setting?

  • by Bob Timmons,

    Bob Timmons Bob Timmons Mar 21, 2016 8:47 PM in response to MrKargon
    Level 10 (105,008 points)
    Wireless
    Mar 21, 2016 8:47 PM in response to MrKargon

    Has Cox provided you with information about what IPv6 settings that you should use with their service?  For example, here is a document that Comcast has provided to their customers.  The exact same settings are correct for Time Warner customers as well.  Things have been rock solid for months using these settings on my AirPort Extreme here with Internet service from Time Warner.

     

    http://mydeviceinfo.xfinity.com/download.php?file_id=35

     

    I'm not saying that these are the correct settings for Cox......because it appears from information in other threads that Cox may be implementing IPv6 in a different manner than other providers are using.

     

    I think we at least need a starting point from which to work......and that would be some instructions and direction from Cox about what settings that customers should be using on their routers for IPv6 service.

     

    We've seen some posts about using a setting of Link Local Only for IPv6 with the Cox service......but this simply disables the IPv6 service from the Internet...and customers are receiving no benefit that way.