everythink

Q: The share button on Preview is not working

The share button on Preview is not working. I have tried removing it from tool bar, quitting and then restarting and reinstalling button, but no luck.

iMac, OS X El Capitan (10.11.3)

Posted on Mar 20, 2016 9:26 PM

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Q: The share button on Preview is not working

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  • by everythink,

    everythink everythink Mar 20, 2016 9:31 PM in response to everythink
    Level 1 (0 points)
    Mar 20, 2016 9:31 PM in response to everythink

    Any advice would be gratefully received.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 21, 2016 6:06 AM in response to everythink
    Level 10 (208,000 points)
    Applications
    Mar 21, 2016 6:06 AM in response to everythink

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by everythink,

    everythink everythink Mar 21, 2016 3:25 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 21, 2016 3:25 PM in response to Linc Davis

    22/03/2016 8:22:16.000 AM WindowServer[225]: send_datagram_available_ping: pid 501 failed to act on a ping it dequeued before timing out.

    22/03/2016 8:22:16.933 AM Preview[9715]: Communications error: <OS_xpc_error: <error: 0x7fff715d0b90> { count = 1, contents =

      "XPCErrorDescription" => <string: 0x7fff715d0f40> { length = 22, contents = "Connection interrupted" }

    }>

    22/03/2016 8:22:16.933 AM Preview[9715]: --error: [ShareKit] error calling +[NSExtension extensionsWithMatchingAttributes:error:]: Error Domain=PlugInKit Code=4 "Connection interrupted" UserInfo={NSLocalizedDescription=Connection interrupted}

  • by everythink,

    everythink everythink Mar 21, 2016 3:27 PM in response to everythink
    Level 1 (0 points)
    Mar 21, 2016 3:27 PM in response to everythink

    thanks Linc, trust you can make sense of the log. regards

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Mar 23, 2016 7:39 PM in response to everythink
    Level 10 (208,000 points)
    Applications
    Mar 23, 2016 7:39 PM in response to everythink

    Please follow the instructions in this support article. Instead of typing the shell command directed in the article, I suggest that you copy and paste it from the web page into the Terminal window. Make sure you select the whole line. One way to do that is by triple-clicking anywhere in the line.

    If you don't already have a current backup, back up all data before proceeding. You may have to log out or restart to see a change.

  • by everythink,

    everythink everythink Mar 21, 2016 3:53 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 21, 2016 3:53 PM in response to Linc Davis

    Thanks LInc. I dont have a backup disc here today so I will action tomorrow. regards

  • by everythink,

    everythink everythink Mar 23, 2016 7:40 PM in response to Linc Davis
    Level 1 (0 points)
    Mar 23, 2016 7:40 PM in response to Linc Davis

    Thanks Linc

    All good now. regards