JackNbpt

Q: Any solution for "Safari Web Content quit unexpectedly"?

Does anyone have a fix for the message "Safari Web Content quit unexpectedly"?  This message does not force the application to quit, but it does not allow the web page to load.  It just started happening today to nearly all the websites I usually visit.  Running Safari 9.1 on a 27" iMac (Retina 5K, OS X 10.10.5). 

iMac, OS X Yosemite (10.10.5)

Posted on Mar 22, 2016 8:14 AM

Close

Q: Any solution for "Safari Web Content quit unexpectedly"?

  • All replies
  • Helpful answers

  • by thunderzzz,Apple recommended

    thunderzzz thunderzzz Mar 22, 2016 8:16 AM in response to JackNbpt
    Level 6 (8,379 points)
    Notebooks
    Mar 22, 2016 8:16 AM in response to JackNbpt

    Check this article: https://support.apple.com/en-us/HT203353

    Try to reset Safari settings:

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences/privacy tab

    4. Click on Remove all website data

    5. Close Safari.

    Delete Safari cache files:

    1. Click on finder

    2. Look for GO menu at the top

    3. click on GO and hold down the option key. This will show user library folder.

    4. Click on Library and look for Caches folder

    5. In caches folder open com.apple.Safari folder

    6. Move to trash Cache.db file.

    This should solve the issue. If it will not help try to turn off Safari extentions

    1.Open Safari

    2. Click on Safari menu at the top(to the right from the Apple logo)

    3. Select preferences

    4. Find extentions tab

    5. Turn off all the extentions

    6. Relauch Safari


  • by Allan Jones,Apple recommended

    Allan Jones Allan Jones Mar 22, 2016 8:28 AM in response to JackNbpt
    Level 8 (35,166 points)
    iPad
    Mar 22, 2016 8:28 AM in response to JackNbpt

    Anti-virus and "cleaning/optimizing/tuneup" apps can hurt Safari performance, too. So can adware/malware like Genieo. Please see:

     

    Stop pop-up ads and adware in Safari - Apple Support

     

    Scroll down a ways in the article to see if you have Genieo and how to get rid of it.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 22, 2016 11:02 AM in response to JackNbpt
    Level 10 (207,995 points)
    Applications
    Mar 22, 2016 11:02 AM in response to JackNbpt

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter the name of the crashed application or process. For example, if Safari crashed, you would enter "Safari" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Step 2

    In the Console window, please clear the search box, then select

              DIAGNOSTIC AND USAGE INFORMATION User Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    I know the report is long, maybe several hundred lines. Please post all of it anyway. If the report is only a few lines, make sure you cleared the search box.

    If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by rakehellkat,

    rakehellkat rakehellkat Mar 23, 2016 2:46 AM in response to JackNbpt
    Level 1 (0 points)
    Photos for Mac
    Mar 23, 2016 2:46 AM in response to JackNbpt

    This happened to me for about two weeks.  Then it got worse. (Safari 9.1 on 10.10.5 OS).  I just can't login to any SM sites or click on buttons in Safari now.  I found it interesting because we are running a very similar config bw the two and I had this issue, as well.  Good Luck!

  • by Eric Root,Apple recommended

    Eric Root Eric Root Mar 23, 2016 6:30 AM in response to JackNbpt
    Level 9 (72,045 points)
    iTunes
    Mar 23, 2016 6:30 AM in response to JackNbpt

    Safari Corruption       See post by Linc Davis