Captain Foulenough

Q: ios 9.3 can't connect to wifi or data

Hi

 

I have an iPhone 5 which I upgraded to ios 9.3 last night (I also upgraded a newer iPad, which I've not had any issues with.)

 

Towards the end of the upgrade, I was invited as usual to input my Apple ID so that Cloud sync could take place. I tried doing this a couple of times, but it seemed to get stuck - eventually I tried skipping this step and it gave me the home screen as usual.

 

 

My iPhone states that it is connected to my wifi and (when I turn it off) 4G. However, none of my apps work, I can't connect to the internet and I can't input my Apple ID when prompted.

 

I have tried turning it off and on again, putting wifi mode on, turning data on and off etc. My wifi is working fine on my iPad as I say. Things had been working fine on my phone before the upgrade. I can still make and receive phonecalls from my iPhone

 

To cut a long story short, can I either fix this issue or roll back to a previous version?

iPhone 5, iOS 9.3

Posted on Mar 22, 2016 2:09 AM

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Q: ios 9.3 can't connect to wifi or data

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  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Mar 22, 2016 2:21 AM in response to Captain Foulenough
    Level 6 (8,424 points)
    Desktops
    Mar 22, 2016 2:21 AM in response to Captain Foulenough

    Take a look at this Apple Support article:

    https://support.apple.com/en-us/HT204051


    Reset your network settings.


    Settings - General - Reset - Reset Network Settings


    Reset your device. This won't delete your data stored on the phone.

    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings

  • by Captain Foulenough,

    Captain Foulenough Captain Foulenough Mar 22, 2016 2:27 AM in response to D.Cohen
    Level 1 (2 points)
    Mar 22, 2016 2:27 AM in response to D.Cohen

    No dice, unfortunately - but thanks for your help anyway.

  • by Captain Foulenough,

    Captain Foulenough Captain Foulenough Mar 22, 2016 6:47 AM in response to D.Cohen
    Level 1 (2 points)
    Mar 22, 2016 6:47 AM in response to D.Cohen

    I also seem to be getting notifications for new emails on the Gmail app and new messages on Whatsapp, though I can't actually access either.

  • by tonybibbs,

    tonybibbs tonybibbs Mar 22, 2016 11:41 AM in response to Captain Foulenough
    Level 1 (0 points)
    Mar 22, 2016 11:41 AM in response to Captain Foulenough

    Same exact problem as described on an iPhone 6+ after the 9.3 upgrade.  After the upgrade I get a notification from the phone to verify my iCloud account, tried that but I keep getting "error connecting to the Apple ID server".  I try turning off wifi (using LTE through AT&T) and I get the same thing.  In LTE and wifi I see the same behavior with some apps (Facebook) receiving notifications to the phone while a lot of stuff (iCloud, Speediest, Safari) can't access the internet. I did try to reset the network setting and no dice.  I was going to downgrade to 9.2.x but I can't because "Find my iPhone" is turned on which, of course, I can't turn off because iCloud can't verify with the server.

     

    It is an endless loop and unacceptable.

  • by tonybibbs,

    tonybibbs tonybibbs Mar 22, 2016 1:14 PM in response to tonybibbs
    Level 1 (0 points)
    Mar 22, 2016 1:14 PM in response to tonybibbs

    I finally got something that worked.  I did call Apple Support and they said to boot the phone into recovery mode and then do a restore that way.  To do this turn off your phone.  On your Mac (or PC) open iTunes and as you connect your iPhone to the Mac hold the home button until you see the "connect to iTunes" symbol.  From there iTunes will notice you are in recovery mode and will then ask you if you want to do a restore.

     

    The explanation (that I'm not buying) was that the download was somehow corrupted.  I should also point out that I couldn't simply do a normal restore from iTunes because it would force me to turn off "Find my iPhone" on my phone which I can't do because the phone can't connect to iCloud.

     

    Anyway, once I did this I'm back on my feet with 9.3

  • by tonybibbs,

    tonybibbs tonybibbs Mar 22, 2016 1:23 PM in response to tonybibbs
    Level 1 (0 points)
    Mar 22, 2016 1:23 PM in response to tonybibbs

    I spoke too soon.  It looked like the recovery mode option was going to work but I'm exactly back where I am.  Can't enter my iCloud credentials, can't use Safari, basically the phone is just that.  A phone.

  • by Briansyddall,

    Briansyddall Briansyddall Mar 22, 2016 1:42 PM in response to Captain Foulenough
    Level 6 (8,183 points)
    Apple Watch
    Mar 22, 2016 1:42 PM in response to Captain Foulenough

    Hi

    Go to settings reset network settings .

    After reset enter your router wireless key .

    Also go to itunes main page bottom of page apple ID

    Sign out then sign back in .

    Cheers

    Brian

  • by o1sound,Apple recommended

    o1sound o1sound Mar 22, 2016 4:56 PM in response to Captain Foulenough
    Level 1 (12 points)
    Mar 22, 2016 4:56 PM in response to Captain Foulenough

    Hi there. I had the same problem. Wifi and cellular was locked out after upgrading to 9.3..... The problem was related to Disconnect, an adblocking app I had installed a few months ago. After disabling on demand access in its settings the updated phone worked fine. In fact, I just uninstalled Disconnect entirely and all is now well....

     

    I recommend having a look at your phone and seeing if there may be conflicting third party apps.

  • by Txhotboy ,

    Txhotboy Txhotboy Mar 22, 2016 6:41 PM in response to o1sound
    Level 1 (0 points)
    Mar 22, 2016 6:41 PM in response to o1sound

    o1sound, thanks this resolved my issue.

  • by tonybibbs,

    tonybibbs tonybibbs Mar 22, 2016 8:56 PM in response to Txhotboy
    Level 1 (0 points)
    Mar 22, 2016 8:56 PM in response to Txhotboy

    Did you guys disable ad blocking or just uninstall the ad blocker?  I had 1block installed and I removed it, restarted my iPhone and it still isn't working.

  • by JayeR2002,

    JayeR2002 JayeR2002 Mar 22, 2016 10:10 PM in response to Captain Foulenough
    Level 1 (1 points)
    Mar 22, 2016 10:10 PM in response to Captain Foulenough

    OMG I have been having the same issue, and I don't have any ad blockers installed.   If I am not on wifi nothing will connect.  It's like I don't have data on my phone at all.  Has anybody found a solution for this.  Hopefully Apple releases another update soon that will fix this issue.

  • by dashd,

    dashd dashd Mar 22, 2016 11:35 PM in response to o1sound
    Level 1 (0 points)
    Mar 22, 2016 11:35 PM in response to o1sound

    oh, man, i wasted several hours trying to fix this...and apparently the Disconnect app was blocking it all....life's too short for this!!

    thanks so much o1sound.

  • by tonybibbs,

    tonybibbs tonybibbs Mar 23, 2016 6:31 AM in response to dashd
    Level 1 (0 points)
    Mar 23, 2016 6:31 AM in response to dashd

    So my solutions turned out to be really painful but it works.  I booted into recover mode, again.  Restored the iPhone, again. 


    However, this time I did it as a new phone and I'll just have to manually reinstall apps, assuming one of the many I had was the culprit.  I did uninstall the one ad-blocker I had and any other apps I suspected might get in Safari's way and that didn't work.

     

    So if you are having the problem, my guess is there is a 3rd party app or possibly a setting Safari tripping you up and if you can't find it then this will definitely get you back on your feet even if it does take a year off your life.

  • by anneerdbeere,

    anneerdbeere anneerdbeere Mar 23, 2016 10:54 PM in response to o1sound
    Level 1 (0 points)
    Mar 23, 2016 10:54 PM in response to o1sound

    The same here. I deleted the vpn profile and "disconnect app" and everything started to work. In my case the phone was trying to connect to a VPN network due to that app. Deleted the app and the vpn profile and I could connect. Now everything to seems work fine. Thanks for the tip.

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