ivanpasic

Q: iMessage/Face Time on OSX 10.11.4

I did a fresh install of OS X 10.11.4 on my MacBook Pro. Now I cannot log into iMessage or Face Time. I contacted Apple and was told there is an issue with OS X 10.11.14. Did anyone else experience this?

Posted on Mar 22, 2016 11:13 AM

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Q: iMessage/Face Time on OSX 10.11.4

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  • by Lanny,

    Lanny Lanny Mar 22, 2016 11:35 AM in response to ivanpasic
    Level 5 (7,952 points)
    Desktops
    Mar 22, 2016 11:35 AM in response to ivanpasic

    Not here, no issues with Messages or FaceTime.

  • by Travissh,

    Travissh Travissh Mar 22, 2016 11:45 AM in response to ivanpasic
    Level 1 (0 points)
    Mar 22, 2016 11:45 AM in response to ivanpasic

    I am experiencing this too.  Did they suggest an ETA for a fix?

  • by Amanda Schubert,

    Amanda Schubert Amanda Schubert Mar 22, 2016 12:15 PM in response to ivanpasic
    Level 1 (11 points)
    Mar 22, 2016 12:15 PM in response to ivanpasic

    I've got the same problem..

  • by ivanpasic,

    ivanpasic ivanpasic Mar 22, 2016 12:48 PM in response to Travissh
    Level 1 (8 points)
    Mar 22, 2016 12:48 PM in response to Travissh

    Yup they did. They told me to "sit tight".

  • by Trevor F,

    Trevor F Trevor F Mar 22, 2016 1:35 PM in response to ivanpasic
    Level 1 (0 points)
    Mar 22, 2016 1:35 PM in response to ivanpasic

    I am experiencing the same problems too. Clean installation of 10.11.4 after wiping the hard drive. Tried creating the OSX account user based off my Apple ID, and once without. Both instances I am able to login to iCloud fine, but unable to login to iMessage or FaceTime. When logging in, it attempts and does nothing then after ~10 seconds sits there waiting for the credentials to be entered again. I even tried putting in incorrect details, and then it will respond back saying incorrect details. So there is connectivity, just the authorised response doesn't seem to be accepted correctly by OSX at the moment.

     

    10.11.4 (15E65)

    MacBook Pro (Retina, 15-inch, Mid 2014)

  • by Travissh,

    Travissh Travissh Mar 22, 2016 1:53 PM in response to ivanpasic
    Level 1 (0 points)
    Mar 22, 2016 1:53 PM in response to ivanpasic

    Apple is really disappointing me.  It used to be that when they put out software it just worked.  Now it seems like every time an update is put out, it takes 2 days to troubleshoot the problems and there is no 'heads-up' put on the support site.  Sounds very Microsoft-ish

  • by Duane,

    Duane Duane Mar 22, 2016 2:00 PM in response to ivanpasic
    Level 10 (124,018 points)
    Mar 22, 2016 2:00 PM in response to ivanpasic

    No problems here.

  • by YeaSt2u,

    YeaSt2u YeaSt2u Mar 22, 2016 6:14 PM in response to ivanpasic
    Level 1 (4 points)
    iPad
    Mar 22, 2016 6:14 PM in response to ivanpasic

    Same here...tried with icloud account login and also local account login to laptop, makes no difference. No issue with icloud though.

  • by dmccaffery,

    dmccaffery dmccaffery Mar 23, 2016 3:49 AM in response to ivanpasic
    Level 1 (0 points)
    Mar 23, 2016 3:49 AM in response to ivanpasic

    Also experiencing this, along with the following clogging up the system logs:

     

    3/23/16 3:31:02.980 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:04.460 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:04.460 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:04.461 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:04.461 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:06.243 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:07.754 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:07.754 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:07.754 AM apsd[73]: Certificate not yet generated

    3/23/16 3:31:07.754 AM apsd[73]: Certificate not yet generated

     

    Its emitting that to the logs constantly. Seems like something is going on when iMessage attempts to acquire the encryption and signing certificates while logging in to iMessage for the first time.

  • by dazoneal69,

    dazoneal69 dazoneal69 Mar 23, 2016 4:13 AM in response to ivanpasic
    Level 1 (4 points)
    Mar 23, 2016 4:13 AM in response to ivanpasic

    Same here, performed a fresh install 10.11.4 and now cannot log into iMessage and FaceTime

     

    iMac (20-inch, Mid 2007) 2.4 GHz Intel Core 2 Duo

  • by Likkie,

    Likkie Likkie Mar 23, 2016 5:00 AM in response to ivanpasic
    Level 1 (0 points)
    Mar 23, 2016 5:00 AM in response to ivanpasic

    Same problem here.  Looks like apple have really dropped the ball

     

    surely they they would have tested doing a fresh install

  • by Georg Portenkirchner,

    Georg Portenkirchner Georg Portenkirchner Mar 23, 2016 5:43 AM in response to ivanpasic
    Level 2 (294 points)
    iTunes
    Mar 23, 2016 5:43 AM in response to ivanpasic

    I did a clean install on my sisters MacBook Pro, and now she has the same problem and can't login to Messages and Facetime.

  • by h4mzt3r,

    h4mzt3r h4mzt3r Mar 23, 2016 5:55 AM in response to ivanpasic
    Level 1 (15 points)
    Mar 23, 2016 5:55 AM in response to ivanpasic

    Same experience here with a new Macbook 12" bought yesterday...

    iCloud works fine, but no way to login in Messages or Facetime (with two differents accounts)

  • by mustgroove,

    mustgroove mustgroove Mar 23, 2016 7:32 AM in response to dmccaffery
    Level 1 (0 points)
    Mar 23, 2016 7:32 AM in response to dmccaffery

    dmccaffery - thanks for pointing this out - exact same thing happening on my Mac when I check in Console.

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