Loomy.2011

Q: Ipad 2 after update to ios 9.3 was locked by unkown passcode

Ipad 2 after update to ios 9.3 was locked by unkown passcode. I didn't put any passcode. Also, I tryed to connect to iTune but not accepted. Wifi is not activat.

Posted on Mar 22, 2016 1:50 PM

Close

Q: Ipad 2 after update to ios 9.3 was locked by unkown passcode

  • All replies
  • Helpful answers

  • by razmee209,

    razmee209 razmee209 Mar 22, 2016 1:58 PM in response to Loomy.2011
    Level 7 (33,215 points)
    Mar 22, 2016 1:58 PM in response to Loomy.2011

    Loomy.2011 wrote:

     

    Ipad 2 after update to ios 9.3 was locked by unkown passcode. I didn't put any passcode. Also, I tryed to connect to iTune but not accepted. Wifi is not activat.

    It would be the 4 to 6 digit passcode you set up on your ipad.

     

    did it not ask for your passcode when you updated the IOS?

     

    Are you saying you don't have a passcode set on your ipad?

  • by englishbay,

    englishbay englishbay Mar 22, 2016 2:08 PM in response to Loomy.2011
    Level 1 (0 points)
    Mar 22, 2016 2:08 PM in response to Loomy.2011

    After I installed my iPad 2 to OS 9.3....it would not activate. I tried pretty much what everybody was recommending. No success.

     

    Then I tried this and it worked for me!!!

     

    First thing you need to do is to do put the ipad into "recovery mode". Here's a video on how to do it: https://www.youtube.com/watch?v=dkVr5CxFiFM

     

    The next step is to pretty much do a complete restore. Make sure you have a backup.

     

    After the restore is complete, the ipad should work fine. Mine did!!

     

    Hope this helps!!

  • by brenden dv,

    brenden dv brenden dv Mar 25, 2016 8:02 AM in response to Loomy.2011
    Community Specialists
    Mar 25, 2016 8:02 AM in response to Loomy.2011

    Hi Loomy.2011,

     

    Thanks for using the Apple Support Communities! I understand that you may be having some issues activating your iPad 2 after a recent update to iOS 9.3. If that is the case, you may find the information and steps outlined in the following article helpful:

     

    If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

     

    Regards

  • by Fungipad,

    Fungipad Fungipad May 4, 2016 1:49 PM in response to Loomy.2011
    Level 1 (4 points)
    iPad
    May 4, 2016 1:49 PM in response to Loomy.2011

    I have this issue & the restore still asks for passcode and won't complete the restore process. Any ideas how i can fix this?

  • by michaelkech,

    michaelkech michaelkech May 21, 2016 12:06 PM in response to brenden dv
    Level 1 (8 points)
    iPhone
    May 21, 2016 12:06 PM in response to brenden dv

    MY iPad Retina (first version) also locked by unknown passcode after restart. I never  set passcode on this device. And I don't have fresh backup of its data.

    Apple Inc., it is serious bug which cause all data lose in device because as I see there is no method to clear passcode you set in your update without erasing device. What is your advice in this situation?

  • by softd,

    softd softd May 29, 2016 10:53 AM in response to brenden dv
    Level 1 (4 points)
    May 29, 2016 10:53 AM in response to brenden dv

    Hi brenden dv

     

    Your reply and link don't help at all. Did you read the problem description of loomy.2011 properly? I have exactly the same problem. On the iPad 2 (model A1395) of my mother-in-law there was NO passcode setup before the update. After the update to iOS 9.3.2 I get to see the Hello screen, but upon 'slide to set up' I'll be asked for a passcode, obviously a complex one as the alphanumeric keyboard appears. So, any idea where this code could come from and how could get this away again?

     

    Regards

    softd