junebugphoto
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Q: just a greyed out screen upon launch of iMessage

Running 10.9.5

had network connection issues originally and needed an OS update.  Ran update and now iMessage is locked on the "Sign in" screen.  Its just grey and has my icloud username already inserted in the Apple ID box but it will not allow me to go any further.

 

I use imessage all day from my office and its making me crazy!

 

Help please.

iMac, OS X Mavericks (10.9.5)

Posted on Mar 22, 2016 1:24 PM

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junebugphoto

Q: just a greyed out screen upon launch of iMessage

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  • Helpful answers

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 22, 2016 1:37 PM in response to junebugphoto
    Level 9 (73,203 points)
    Applications
    Mar 22, 2016 1:37 PM in response to junebugphoto

    Hi,

     

    Try resetting the NVRAM How to Reset NVRAM on your Mac - Apple Support

     

     

    3Sigcopy2.png

    8:37 pm      Tuesday; March 22, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by junebugphoto,

    junebugphoto junebugphoto Mar 22, 2016 2:17 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Mar 22, 2016 2:17 PM in response to Ralph Johns (UK)

    This did not work.  I went a step further and did a Disk Verify and a Disk Repair on permissions... This is weird.

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 22, 2016 2:37 PM in response to junebugphoto
    Level 9 (73,203 points)
    Applications
    Mar 22, 2016 2:37 PM in response to junebugphoto

    hi,

     

    In Applications/Utilities open the Keychain Access app.

    Does this say the Login Keychain is unlocked or not ?

     

    It should be unlocked and normally has the same Password as the Mac User Account login (I.e. Logging in normally unlocks the Keychain so apps can use it)

     

     

    3Sigcopy2.png

    9:37 pm      Tuesday; March 22, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by junebugphoto,

    junebugphoto junebugphoto Mar 22, 2016 2:40 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Mar 22, 2016 2:40 PM in response to Ralph Johns (UK)

    It is unlocked

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 22, 2016 2:50 PM in response to junebugphoto
    Level 9 (73,203 points)
    Applications
    Mar 22, 2016 2:50 PM in response to junebugphoto

    Humm,

     

    Open Font Book and scroll down the list to find AppleGothic

    Is it active ?

    Does it Validate (File Menu) ?

    Is it duplicated ?

     

    Repeat for Helvetica Neue and Lucida Grande

     

    In a Finder Window use the Go Menu whilst holding down the ALT key and select the Library that now appears in the list.

    Navigate to Preferences.

     

    Use Quick Look on the com.apple.ids.service.com.apple.madrid.plist file

    Does this list your Apple ID  in one of the keys and it's subsets ?  (Under the title "Aliases")

    It may also show any iPhone previously linked to the Apple ID

     

    Further down is com.apple.imessage.bag.plist

    Try deleting this one and Restarting Messages.  This holds the server info that you were previously connected to and deleting it will force a refresh on restarting Messages.

     

     

     

     

     

     

    3Sigcopy2.png

    9:50 pm      Tuesday; March 22, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

  • by junebugphoto,

    junebugphoto junebugphoto Mar 22, 2016 2:59 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Mar 22, 2016 2:59 PM in response to Ralph Johns (UK)

    Use Quick Look on the com.apple.ids.service.com.apple.madrid.plist file

    Does this list your Apple ID  in one of the keys and it's subsets ?  (Under the title "Aliases")

    It may also show any iPhone previously linked to the Apple ID

     

    It does list a second icloud account I had in this section.

     

    Further down is com.apple.imessage.bag.plist

    Try deleting this one and Restarting Messages.  This holds the server info that you were previously connected to and deleting it will force a refresh on restarting Messages.


     

    I deleted this and it is still grey upon restarting iMessage....

  • by junebugphoto,

    junebugphoto junebugphoto Mar 23, 2016 7:18 AM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Mar 23, 2016 7:18 AM in response to Ralph Johns (UK)

    So I spent about 3 hours last night with Apple support with no fix... We have determined imessage work on my phone and ipad.. not on my iMac.  Facetime is also broken.  I did an OS update and reinstalled the OS.

     

    Not sure what to do know...

  • by Ralph Johns (UK),

    Ralph Johns (UK) Ralph Johns (UK) Mar 23, 2016 1:34 PM in response to junebugphoto
    Level 9 (73,203 points)
    Applications
    Mar 23, 2016 1:34 PM in response to junebugphoto

    Hi,

     

    If the last update you did was the OS X 10.9.3 one then Install the Combo version over the top https://support.apple.com/kb/DL1746?locale=en_US

     

    If you have updated beyond this then search for "Mac OS X 10.x.x" where the x's are the currently level you are at.

     

     

    3Sigcopy2.png

    8:34 pm      Wednesday; March 23, 2016

     

    ​  iMac 2.5Ghz i5 2011 (El Capitan)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad