msnadb17

Q: can't install iOS9.2

Current version is 7.1.1.

I can't use email function on my iphone, but not know the reason, so I decided to update the iOS.

I can download the iOS9.2 but can't install it.

I moved out all pictures from my iPhone and there is 2.6 GB space available.

iPhone 5s, iOS 7.1.1

Posted on Jan 7, 2016 2:06 AM

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Q: can't install iOS9.2

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  • by jeffd55,

    jeffd55 jeffd55 Jan 8, 2016 2:01 PM in response to msnadb17
    Community Specialists
    Jan 8, 2016 2:01 PM in response to msnadb17

    Hello msnadb17,

     

    Thank you for using Apple Support Communities. 

     

    I see you are having difficulties installing an iOS update. From your comments, it sounds like you are trying to install over-the-air. If this is the case, the following article should be of help to you in getting the new iOS installed.

    Get help with over-the-air iOS updates

     

    Best regards

  • by msnadb17,

    msnadb17 msnadb17 Mar 22, 2016 11:18 PM in response to jeffd55
    Level 1 (0 points)
    Mar 22, 2016 11:18 PM in response to jeffd55

    hello Jeffd55,

     

    Thank you for your reply and article of getting help with over-the-air, but unfortunately it still didn't work. I tried to download the update, and a message poped up, saying "Software Update Failed An error occurred downloading iOS9.3.".

     

    Would you please review and help?

     

    Thanks