bretfromflanders

Q: Ios 9.3 failure on ipad2. Server will not activate

Apple you have a major software flaw with new iOS 9.3 on the ipad2

software downloads and processes but will not reactivate

cannot restore from computer on itunes

iPad 2 Wi-Fi + 3G, iOS 9.3, Upgrade iOS failure

Posted on Mar 21, 2016 6:46 PM

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Q: Ios 9.3 failure on ipad2. Server will not activate

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  • by sterling r,

    sterling r sterling r Mar 23, 2016 6:51 AM in response to bretfromflanders
    Community Specialists
    Mar 23, 2016 6:51 AM in response to bretfromflanders

    Hi there Bret,

     

    It sounds like you are unable to update your iPad to iOS 9.3 because of some message about server activation. I would first check out this article to see if it has relevant information for you since I'm not exactly certain what the error you are getting is.

     

    Get help with over-the-air iOS updates

     

    If that doesn't then I would use this article to help you resolve update issues:

     

    Resolve iOS update and restore errors in iTunes

     

    If you are getting a specific error number in iTunes this article will have more specific troubleshooting for you to use:

     

    Get help with iOS update and restore errors

     

    If none of that helps, can you elaborate what the error is word for word? Thank you for using Apple Support Communities, let us know how that goes!

  • by Alice Walsh,

    Alice Walsh Alice Walsh Mar 23, 2016 7:09 AM in response to sterling r
    Level 1 (5 points)
    iPad
    Mar 23, 2016 7:09 AM in response to sterling r

    I have the same issue.  I updated my Mother's iPad 2 WIFI + Cellular.  I get COULD NOT ACTIVATE IPAD.  Your iPad could not be activated because the activation server is temporarily unavailable.  Try connecting your iPad to iTunes to activate it, or try again in a couple of minutes.  If this problem persists, contact Apple Support. 

     

    I connected it to my Macbook Pro and I go to iTunes.  I then get this message. 

    iTunes was unable to verify your device.

    Please disconnect and reconnect your device.

    If the error persists, please visit your nearest Apple Store for assistance.

    To find your nearest Apple Store, click here.

     

    I tried to go to support but I cannot get to my serial number so I cannot contact Apple Support to make an appointment.  Can anyone help with this?  Thank you.

     

    OH.  By the way.  She updated her iPad at least 4 hours ago and this is how long she has been having this problem.  Any additional help would be great.

     

    I have restarted my Mom's iPad and get Hello.  I swipe and the the above messages.  I am lost at this point.  Any help would be great.

  • by phillipfromcovington,

    phillipfromcovington phillipfromcovington Mar 23, 2016 7:52 AM in response to Alice Walsh
    Level 1 (4 points)
    Mar 23, 2016 7:52 AM in response to Alice Walsh

    Alice's issue is exactly what's happened to me.

  • by macdevil26,

    macdevil26 macdevil26 Mar 23, 2016 12:51 PM in response to phillipfromcovington
    Level 1 (0 points)
    iPad
    Mar 23, 2016 12:51 PM in response to phillipfromcovington

    I have the same exact error with my iPad2. So far no solution found.... Hooking up to my macbook/iTunes as the message suggests doesn't help.

  • by Skydiver119,

    Skydiver119 Skydiver119 Mar 23, 2016 12:55 PM in response to Alice Walsh
    Level 7 (28,319 points)
    iPad
    Mar 23, 2016 12:55 PM in response to Alice Walsh

    Your serial number may be on the back of your device. It's printed on the back of my iPod, but in such tiny and faint print I needed a jeweler's loop to see it.

     

    Have you tried to sign into icloud.com with your apple ID and remove the device from your 'find my' app? then try to activate or restore it.

  • by Suebelle1956,

    Suebelle1956 Suebelle1956 Mar 23, 2016 1:01 PM in response to bretfromflanders
    Level 1 (0 points)
    Mar 23, 2016 1:01 PM in response to bretfromflanders

    I am having the same issues. It tells you to try connecting your ipad to ITunes to activate it but when I do that, the ipad does not even show up on the page.

    My husband was able to somehow activate his and it is working fine.   I have been trying all day to activate with no luck.

  • by eva-jean,

    eva-jean eva-jean Mar 23, 2016 1:06 PM in response to bretfromflanders
    Level 1 (9 points)
    iPad
    Mar 23, 2016 1:06 PM in response to bretfromflanders

    I know, awful situation.  I think it is better to wait until Apple resolves the issue.  Because I restored my iPad to factory settings.  I am now restoring my iCloud backup and the apps are taking forever to install.  Maybe Apple is trying to get us to buy new iPads. 

  • by macdevil26,

    macdevil26 macdevil26 Mar 23, 2016 1:11 PM in response to Skydiver119
    Level 1 (0 points)
    iPad
    Mar 23, 2016 1:11 PM in response to Skydiver119

    I've just tried, but nope. Doesn't help either. Good suggestion though. Thanks.

  • by dc8dude,

    dc8dude dc8dude Mar 23, 2016 1:12 PM in response to eva-jean
    Level 1 (4 points)
    Mar 23, 2016 1:12 PM in response to eva-jean

    Same problem here How were you able to restore your iPad to original settings? I can't do anything with mine....

  • by FREO Phil,

    FREO Phil FREO Phil Mar 23, 2016 1:26 PM in response to bretfromflanders
    Level 1 (4 points)
    Mar 23, 2016 1:26 PM in response to bretfromflanders

    Hi I have the same issue too.

  • by KungPowDaddy,

    KungPowDaddy KungPowDaddy Mar 23, 2016 1:46 PM in response to bretfromflanders
    Level 1 (4 points)
    iPad
    Mar 23, 2016 1:46 PM in response to bretfromflanders

    Same issue here.  Apple tech support told me that they are working on it, and it should be fixed soon, but I had the same thought as eva-jean at first.  I guess it's time to hurry up and wait... or buy a new one.  Which ever comes first.

  • by lmfurm,

    lmfurm lmfurm Mar 23, 2016 2:00 PM in response to KungPowDaddy
    Level 1 (8 points)
    iPad
    Mar 23, 2016 2:00 PM in response to KungPowDaddy

    I have exactly the same issue ("Could Not Activate iPhone. Your iPhone could not be activated because the activation server cannot be reached...") on my iPhone 5 - no jailbreak EVER on it, was running the newest pre-IOS 9.3 software (9.2.1, I believe).

     

    This is ludicrous.  My phone is a brick now, and has been since this morning.  Waiting to go home from work to see if I can clear this via my Wi-Fi connection, or, failing that, via iTunes on my desktop.

     

    Mad beyond words, not only that this occurred - what kind of testing could this have gone through!? - but that my support call (and the many, many others) is taking so long to resolve.

     

    I will NEVER EVER EVER again install an Apple update until at least the .1 or .2 version is available.  I read two separate articles in tech pubs that assured me that this update was fine.  More fool me.

     

    Grr.

     

    Leo

  • by Huntnphool,

    Huntnphool Huntnphool Mar 23, 2016 2:20 PM in response to lmfurm
    Level 1 (4 points)
    Mar 23, 2016 2:20 PM in response to lmfurm

    There seems to be a lot of "I have the same problem" but no solutions. What are we supposed to do now, just toss these POS's in the trash or is Apple actually going to read any of these and give us a solution?

     

    I can't believe this company rolls out these "updates" without first testing it on all their previous devises, then when customers have issues and follow Apple's "If this problem persists, contact "Apple Support", only to find there actually isn't any "support", only a dead end.

  • by MichelPM,

    MichelPM MichelPM Mar 23, 2016 3:20 PM in response to bretfromflanders
    Level 6 (13,912 points)
    iPad
    Mar 23, 2016 3:20 PM in response to bretfromflanders

    This is a known problem/glitch.

    Apple has acknowledge the issue with activation server difficulties with certain iPad models and have stated that they are working on this issue and that it will be resolved as soon as possible.

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