HT201302: Import photos and videos from your iPhone, iPad, or iPod touch
Learn about Import photos and videos from your iPhone, iPad, or iPod touch
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Helpful answers
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Mar 23, 2016 5:28 AM in response to JBrown79by alessandrofromwallisellen,It doesn't work also for iPhone ...
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Mar 23, 2016 8:42 AM in response to alessandrofromwallisellenby JBrown79,I spent 2 hours on the phone with 3 support techs yesterday. After they ended up erasing my iPad and all of it's back ups I finally got a senior support tech that understood the issue. He didn't have a solution as they have never encountered an issue like this before and it was verified that it was a iOS 9.3 issue and not an iTunes 12.3 issue since my phone still synced perfect on 9.2.
He has escalated it and is working with the developers on what is causing it. I'm supposed to hear back from them by Monday, if I get an answer I will post it here.
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Mar 28, 2016 2:51 PM in response to JBrown79by Rick_GJJ,Hey guys I had a similar issue with iOS 9.3 update and my iPhone 6s
Turns out walking thru it with Apple support there was one specific folder/file I was trying to sync that caused the sync to stop (but phone thinks it was still syncing for a bit) and anything from that point on would not copy over.
I am tracking down which exact file(s) caused the issue (worked fine prior to 9.3) so that engineering can take a look and maybe fix that in an update.
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Apr 18, 2016 9:10 AM in response to JBrown79by JBrown79,It's been three weeks and Apple Support has not responded to my case, I have left messages with the "advisor" in charge of my case and he will not respond either. I guess this is Apple's way of trying to force me into using Photos.