17458

Q: iMac keeps freezing with spinning ball..

Hi folks,

 

I wonder if someone could help me please. The last 4 days my 27" iMac 5k (I year old) has suddenly started freezing and locking up completely with the coloured spinning ball and remains stuck in this mode until I am forced to just power the entire computer off. At first it was once a day but is getting worse and has already happened 4 times in the last hour.

 

What on earth could be going in with this machine? I have not made any changes or installed anything new recently. It happens whether I am in Google Chrome, Photoshop, ITunes or even using Thunderbird to send emails so does not seem to be triggered by using any particular app.

 

Anyone know what could be causing this?

Safari, OS X El Capitan (10.11.3), null

Posted on Mar 23, 2016 11:25 AM

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Q: iMac keeps freezing with spinning ball..

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  • Helpful answers

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 23, 2016 11:28 AM in response to 17458
    Level 9 (58,523 points)
    Photos for Mac
    Mar 23, 2016 11:28 AM in response to 17458

    Please post an EtreCheck report of your system. We can then look for obvious issues. Please click the link, download the app and run the report. Once you have the report, please copy and paste it to your reply to this post.

     

    If you would like more info on what EtreCheck is, simply click the link and you will find a description of the app.

  • by 17458,

    17458 17458 Mar 23, 2016 12:00 PM in response to rkaufmann87
    Level 1 (12 points)
    Audio
    Mar 23, 2016 12:00 PM in response to rkaufmann87

    EtreCheck version: 2.9.10 (261)

    Report generated 2016-03-23 18:54:37

    Download EtreCheck from https://etrecheck.com

    Runtime 2:12

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

    Description:

    Computer locking up and freezing completely.

     

    Hardware Information:

        iMac (Retina 5K, 27-inch, Late 2014)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac15,1

        1 4 GHz Intel Core i7 CPU: 4-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 0/DIMM1

                Empty  

            BANK 1/DIMM1

                Empty  

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n/ac

     

    Video Information:

        AMD Radeon R9 M295X - VRAM: 4096 MB

            iMac 5120 x 2880

     

    System Software:

        OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

     

    Disk Information:

        APPLE SSD SD0128F disk0 : (121.33 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 210 MB

            Boot OS X (disk0s3) <not mounted> : 134 MB

            Macintosh HD (disk2) / : 3.10 TB (31.40 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 3.00 TB Online

     

        APPLE HDD ST3000DM001 disk1 : (3 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

            Macintosh HD (disk2) / : 3.10 TB (31.40 GB free)

                Encrypted AES-XTS Unlocked

                Core Storage: disk0s2 120.99 GB Online

                Core Storage: disk1s2 3.00 TB Online

     

    USB Information:

        Seagate Expansion Desk 4 TB

            EFI (disk4s1) <not mounted> : 315 MB

            BACKUP 4TB (disk4s2) /Volumes/BACKUP 4TB : 4.00 TB (966.07 GB free)

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Western Digital My Book 1110 2 TB

            PHOTOGRAPHY (disk3s1) /Volumes/PHOTOGRAPHY : 2.00 TB (3.08 GB free)

        Focusrite Scarlett 6i6 USB

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

     

    Configuration files:

        /etc/sudoers, File size 2632 but expected 2299

        /etc/hosts - Count: 146 - Corrupt!

     

    Gatekeeper:

        Anywhere

     

    Kernel Extensions:

            /Applications/DiskWarrior.app

        [not loaded]    com.alsoft.Preview (4.3 - 2011-02-14) [Support]

     

            /Applications/Radio Silence.app

        [loaded]    com.radiosilenceapp.nke.filter (1.2 - SDK 10.11 - 2015-11-07) [Support]

     

            /Applications/Transmit.app

        [not loaded]    com.panic.TransmitDisk.transmitdiskfs (4.0.0 - SDK 10.6 - 2013-11-16) [Support]

     

            /Library/Application Support/PeerGuardian

        [not loaded]    xxx.qnation.PeerGuardian (1.1.13 - SDK 10.8 - 2015-12-25) [Support]

     

            /Library/Extensions

        [not loaded]    com.caiaq.driver.NIUSBAudio2DJDriver (2.7.0 - SDK 10.9 - 2016-03-23) [Support]

        [not loaded]    com.caiaq.driver.NIUSBAudio4DJDriver (2.7.0 - SDK 10.9 - 2016-03-23) [Support]

        [not loaded]    com.caiaq.driver.NIUSBHardwareDriver (2.7.0 - SDK 10.9 - 2016-03-23) [Support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorAudio2Driver (2.7.0 - SDK 10.9 - 2016-03-23) [Support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolS4Driver (2.7.0 - SDK 10.9 - 2016-03-23) [Support]

        [not loaded]    com.caiaq.driver.NIUSBTraktorKontrolX1Driver (2.7.0 - SDK 10.9 - 2016-03-23) [Support]

        [not loaded]    com.line6.driver.xtaudio (7.3.6 - SDK 10.7 - 2016-03-23) [Support]

        [loaded]    com.metakine.handsoff.driver (3.0.3 - SDK 10.9 - 2016-03-23) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.caiaq.driver.NIUSBGuitarRigMobileDriver (2.4.23 - 2016-03-23) [Support]

        [not loaded]    com.focusrite.driver.usb2audio (1.9 - SDK 10.6 - 2016-03-23) [Support]

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    158 Apple tasks

        [running]    73 Apple tasks

     

    System Launch Daemons:

        [not loaded]    46 Apple tasks

        [loaded]    156 Apple tasks

        [running]    87 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-01-12) [Support]

        [loaded]    com.radiosilenceapp.agent.plist (2011-08-04) [Support]

        [not loaded]    com.teamviewer.teamviewer.plist (2015-09-30) [Support]

        [not loaded]    com.teamviewer.teamviewer_desktop.plist (2015-09-30) [Support]

     

    Launch Daemons:

        [loaded]    com.adobe.SwitchBoard.plist (2015-11-19) [Support]

        [loaded]    com.adobe.agsservice.plist (2016-01-08) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-03-07) [Support]

        [running]    com.cleverfiles.cfbackd.plist (2016-01-16) [Support]

        [loaded]    com.fxfactory.FxFactory.helper.plist (2016-01-09) [Support]

        [loaded]    com.google.keystone.daemon.plist (2015-08-05) [Support]

        [loaded]    com.malwarebytes.MBAMHelperTool.plist (2015-12-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.radiosilenceapp.nke.plist (2011-08-05) [Support]

        [loaded]    com.teamviewer.Helper.plist (2015-09-30) [Support]

        [not loaded]    com.teamviewer.teamviewer_service.plist (2015-09-30) [Support]

        [loaded]    xxx.qnation.PeerGuardian.locum.plist (2015-12-25) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-01-28) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2016-03-18) [Support]

        [running]    com.lastpass.LastPassHelper.plist (2015-08-27) [Support]

        [loaded]    com.shirtpocket.backupbytime.plist (2016-03-23) [Support]

     

    User Login Items:

        Steam    UNKNOWN  (missing value)

        Dropbox    Application  (/Applications/Dropbox.app)

        Alfred 2    Application  (/Applications/Alfred 2.app)

        NIHardwareAgent    Application Hidden (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

        MEGAsync    Application  (/Applications/MEGAsync.app)

     

    Other Apps:

        [running]    2BUA8C4S2C.com.agilebits.onepassword-osx-helper

        [running]    com.etresoft.EtreCheck.776352

        [running]    com.getdropbox.dropbox.60512

        [loaded]    com.google.Chrome.143712

        [running]    com.native-instruments.NIHardwareService.175392

        [running]    com.runningwithcrayons.Alfred-2.170592

        [running]    com.valvesoftware.steam.ipctool

        [running]    mega.mac.175072

        [loaded]    424 Apple tasks

        [running]    190 Apple tasks

     

    Internet Plug-ins:

        nplastpass: 3.2.11 - SDK 10.10 (2015-08-27) [Support]

        OVSHelper: 1.1 (2014-11-26) [Support]

        Default Browser: 601 - SDK 10.11 (2016-03-22)

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-01-12) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-12) [Support]

        AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-03-18) [Support]

        DivX Web Player: 3.2.4.1250 - SDK 10.6 (2014-11-26) [Support]

        FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]

        QuickTime Plugin: 7.7.3 (2016-03-22)

        Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) Outdated! Update

        SharePointBrowserPlugin: 14.5.7 - SDK 10.6 (2015-11-01) [Support]

        AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-03-18) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.7 (2014-11-08) Check version

     

    User internet Plug-ins:

        Folx3Plugin: Unknown

        RealPlayer Plugin: Unknown

     

    3rd Party Preference Panes:

        RCDefaultApp (2009-09-20)

        Flash Player (2016-03-07) [Support]

        FUSE for OS X (OSXFUSE) (2015-10-25) [Support]

        Native Instruments USB Audio (2015-11-28) [Support]

        Paragon NTFS for Mac ® OS X (2016-01-16) [Support]

        ProCutX Server (2013-03-06) [Support]

     

    Time Machine:

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 3.10 TB Disk used: 3.07 TB

        Destinations:

            Time Machine [Local]

            Total size: 4.00 TB

            Total number of backups: 38

            Oldest backup: 21/10/2014, 17:03

            Last backup: 18/02/2015, 11:00

            Size of backup disk: Too small

                Backup size 4.00 TB < (Disk used 3.07 TB X 3)

     

    Top Processes by CPU:

             3%    WindowServer

             2%    fontd

             1%    kernel_task

             0%    mdworker(8)

             0%    corestoragehelperd

     

    Top Processes by Memory:

        1.21 GB    Google Chrome Helper(15)

        832 MB    kernel_task

        786 MB    iTunes

        426 MB    Finder

        172 MB    mds_stores

     

    Virtual Memory Information:

        904 MB    Free RAM

        7.11 GB    Used RAM (1.78 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Mar 23, 2016, 06:46:41 PM    ~/Library/Logs/DiagnosticReports/AV_Systray_2016-03-23-184641_[redacted].crash

            /Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV_Systray

        Mar 23, 2016, 06:46:31 PM    ~/Library/Logs/DiagnosticReports/AV_Systray_2016-03-23-184631_[redacted].crash

        Mar 23, 2016, 06:46:21 PM    ~/Library/Logs/DiagnosticReports/AV_Systray_2016-03-23-184621_[redacted].crash

        Mar 23, 2016, 06:46:11 PM    ~/Library/Logs/DiagnosticReports/AV_Systray_2016-03-23-184611_[redacted].crash

        Mar 23, 2016, 06:46:02 PM    /Library/Logs/DiagnosticReports/dbcleaner_2016-03-23-184602_[redacted].crash

            /Applications/Avira.app/Contents/MacOS/dbcleaner

        Mar 23, 2016, 06:46:02 PM    ~/Library/Logs/DiagnosticReports/AV_Systray_2016-03-23-184602_[redacted].crash

        Mar 23, 2016, 06:16:44 PM    Self test - passed

        Mar 22, 2016, 10:39:35 PM    ~/Library/Logs/DiagnosticReports/Google Chrome_2016-03-22-223935_[redacted].crash

            com.google.Chrome - /Applications/Google Chrome.app/Contents/MacOS/Google Chrome

        Mar 22, 2016, 10:37:25 PM    ~/Library/Logs/DiagnosticReports/Google Chrome_2016-03-22-223725_[redacted].crash

        Mar 22, 2016, 10:34:02 PM    ~/Library/Logs/DiagnosticReports/Google Chrome_2016-03-22-223402_[redacted].crash

        Mar 22, 2016, 09:31:48 AM    /Library/Logs/DiagnosticReports/fmfd_2016-03-22-093148_[redacted].crash

            /usr/libexec/fmfd

        Mar 22, 2016, 09:31:46 AM    /Library/Logs/DiagnosticReports/IMDPersistenceAgent_2016-03-22-093146_[redacted ].crash

            /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersi stenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent

        Mar 22, 2016, 09:31:44 AM    /Library/Logs/DiagnosticReports/IDSKeychainSyncingProxy_2016-03-22-093144_[reda cted].crash

            /System/Library/Frameworks/Security.framework/Versions/A/Resources/IDSKeychainS yncingProxy.bundle/Contents/MacOS/IDSKeychainSyncingProxy

        Mar 21, 2016, 11:14:50 PM    ~/Library/Logs/DiagnosticReports/qbittorrent_2016-03-21-231450_[redacted].crash

            org.qbittorrent - /Applications/qbittorrent.app/Contents/MacOS/qbittorrent

        Mar 21, 2016, 09:26:30 PM    ~/Library/Logs/DiagnosticReports/CEPHtmlEngine Helper_2016-03-21-212630_[redacted].crash

            /Applications/Adobe Photoshop CC 2015/Adobe Photoshop CC 2015.app/Contents/MacOS/CEPHtmlEngine.app/Contents/frameworks/CEPHtmlEngine Helper.app/Contents/MacOS/CEPHtmlEngine Helper

        Mar 21, 2016, 04:02:44 AM    /Library/Logs/DiagnosticReports/SuperDuper!_2016-03-21-040244_[redacted].hang

            /Applications/SuperDuper!.app/Contents/MacOS/SuperDuper!

        Mar 21, 2016, 02:45:08 AM    /Library/Logs/DiagnosticReports/qbittorrent_2016-03-21-024508_[redacted].hang

        Mar 21, 2016, 01:22:12 AM    /Library/Logs/DiagnosticReports/CINEMA 4D_2016-03-21-012212_[redacted].cpu_resource.diag [Details]

            /Applications/MAXON/*/CINEMA 4D.app/Contents/MacOS/CINEMA 4D

        Mar 5, 2016, 03:45:37 PM    /Library/Logs/DiagnosticReports/Kernel_2016-03-05-154537_[redacted].panic [Details]

     

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 23, 2016 12:13 PM in response to 17458
    Level 9 (58,523 points)
    Photos for Mac
    Mar 23, 2016 12:13 PM in response to 17458

    I see 2 major issues on your system. First is your 3TB Fusion drive is nearing capacity. You should really offload major libraries such as your photos, music and movie libraries to external HD's. You are already nearing capacity on the HD with only 31GB of freespace left. On a system that is less than 2 years old, that is mind boggling!

     

    Next, your use of the system has it starved for RAM. First I would recommend that you Activity Monitor to see where your RAM is being used. Also consider upgrading the RAM. If you decide to do this, ONLY purchase RAM from OWC (www.macsales.com) or Crucial. Both are trusted vendors, iMacs are sensitive to RAM and using quality RAM is critical, both of these vendors can service your needs.

     

    If you have never used AM, please click Use Activity Monitor on your Mac - Apple Support

  • by 17458,

    17458 17458 Mar 23, 2016 12:37 PM in response to rkaufmann87
    Level 1 (12 points)
    Audio
    Mar 23, 2016 12:37 PM in response to rkaufmann87

    Thank you very much for your time and suggestions  R.Kaufman. Yes I have an absolute ton of music (1.5 terabytes easy) and nearly 300,000 photos being a photographer too.

     

    I'm glad nothing major is wrong and will address the ram and drive space issues asap.

  • by rkaufmann87,

    rkaufmann87 rkaufmann87 Mar 23, 2016 12:39 PM in response to 17458
    Level 9 (58,523 points)
    Photos for Mac
    Mar 23, 2016 12:39 PM in response to 17458

    Your welcome and good luck.

  • by Linc Davis,

    Linc Davis Linc Davis Mar 23, 2016 12:43 PM in response to 17458
    Level 10 (207,973 points)
    Applications
    Mar 23, 2016 12:43 PM in response to 17458

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    Step 1

    For this step, the title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES All Messages

    from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar at the top of the screen.

    In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

    Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

    If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Some private information, such as your name, may appear in the log. Anonymize before posting.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Step 2

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

    When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.