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All replies
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Helpful answers
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Jan 2, 2016 8:38 AM in response to Littledove44by Allan Eckert,The failing disk drive can cause the Mac to run slowly.
Get it replaced before it fails completely.
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Jan 2, 2016 8:43 AM in response to Littledove44by Old Toad,Well, your iMac is 8 years old so is probably equivalent to me in the scheme of things and life expectancy, i.e. getting long in the tooth.
You could have a new hard drive installed, either a regular spinning hard drive (I'd get a 7200 rep model if you go that route) or a solid state device drive which would be very fast as far as booting up and launching applications. However, you can only utilize 6 GB of RAM on that machine and would definitely need to upgrade from 4 to 6 GB if you were to upgrade the necessary parts. If you do upgrade only get the RAM from crucial.con or otherworldcomputing.com.
Apple won't install a new HD but an Apple Authorized Service Provider will. You can do the RAM upgrade yourself and save lots of $$. I'd check out what it would cost to fix/uipgrade your machine and then weigh it against getting a new iMac or even an Apple refurbished iMac.
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Jan 2, 2016 8:58 AM in response to Old Toadby Littledove44,THanks for your great advice. I will look into the cost differences. Shopping it is.
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Jan 2, 2016 9:20 AM in response to Littledove44by Allan Eckert,Shopping is a good thing.
If you come up with any questions during your shopping, remember we are here to help you.
Also since we receive exactly nothing by what you choice to purchase, we can be more objective about helping you to decide.
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Jan 11, 2016 9:47 AM in response to Allan Eckertby Littledove44,Looks like I can get the drive replaced locally at reasonable cost.
Current drive is 350gb and nowhere near full. I am thinking of putting in a 500gb SSD.
My current thinking is to make a clone of the drive as it is, and the reload the new one with that. If the problem persists then surely that shows it is not a hardware problem. No problem, as I have a Time Machine backup of the applications and data which I can reload from. I just nuke the new disk and reload.
Is this a good approach?
Thanks.
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Jan 11, 2016 10:08 AM in response to Littledove44by Allan Eckert,If the problem persists, I recommend that you download and install EtreCheck from http://etrecheck.com/
Run it and post the report here. It might point to other problems.
You say you are making a clone and then you talk about restoring from Time Machine. A Time Machine backup is not a clone. So until you clarify exactly what you plan to do, there is no way for me to reply about your plan.
When you say nuke the new disk, exactly what does that mean to you?
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Jan 11, 2016 10:15 AM in response to Allan Eckertby Littledove44,Sorry I was unclear eselier.
I did Etrecheck some time back. And posted it here. That is what said disk failure.
I know the difference between cloning and Time Machine. My plan is this.
1. Do a full Time Macine backup.
2. Clone the disk.
3. Install the new disk.
4. Rebuild from the clone. If this does not work then wipe the new disk, re-install OSX and then reload data and apps from Time machine.
Good approach?
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Mar 23, 2016 1:40 PM in response to Old Toadby lesliefromedmond,Computer is running SLOW! Thanks for the help.
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-23 11:02:48
Download EtreCheck from https://etrecheck.com
Runtime 1:49
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: No problem - just checking
MacBook Pro (Retina, 13-inch, Mid 2014)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro11,1
1 2.8 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 142
Intel Iris
Color LCD 2560 x 1600
OS X Yosemite 10.10.5 (14F1605) - Time since boot: about 23 days
APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 499.09 GB (365.65 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.42 GB Online
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Fitbit Inc. Fitbit Base Station
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
[not loaded] 5 Apple tasks
[loaded] 137 Apple tasks
[running] 63 Apple tasks
[killed] 7 Apple tasks
7 processes killed due to insufficient RAM
[not loaded] 47 Apple tasks
[loaded] 126 Apple tasks
[running] 73 Apple tasks
[killed] 15 Apple tasks
15 processes killed due to insufficient RAM
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-04-11) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2015-04-10) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[running] com.fitbit.galileod.plist (2015-10-30) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2014-02-26) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2015-04-10) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Canon IJ Network Scanner Selector2 Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)
Canon IJ Network Scanner Selector EX Application Hidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Dropbox Application (/Applications/Dropbox.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
[running] com.adobe.PDApp.AAMUpdatesNotifier.48028.D83FFEA3-9667-4B39-9C51-1F14497868BC
[running] com.adobe.Photoshop.38372
[running] com.fitbit.GalileoMenubar.65920
[running] com.microsoft.DocumentConnection.17640
[running] com.microsoft.Office365Service.42632
[running] com.microsoft.Word.43768
[running] com.microsoft.autoupdate.fba.67624
[running] jp.co.Canon.bj.scan.network.scannerselector2.66204
[running] jp.co.canon.cijscannerregister.13096
[running] jp.co.canon.ij.CNSSelectorAgent.67056
[loaded] 354 Apple tasks
[running] 181 Apple tasks
[killed] 21 Apple tasks
AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 - SDK 10.7 (2015-04-10) [Support]
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-11) [Support]
QuickTime Plugin: 7.7.3 (2016-01-20)
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-11) Outdated! Update
Default Browser: 600 - SDK 10.10 (2015-08-22)
SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-03-01) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-09-02) [Support]
Keeper® Password Manager & Digital Vault (2015-12-20)
Flash Player (2016-03-07) [Support]
Time Machine not configured!
18% kernel_task
16% WindowServer
3% fontd
0% Creative Cloud
0% Mail
902 MB kernel_task
844 MB com.apple.WebKit.WebContent(3)
352 MB Photos
221 MB Safari
221 MB Mail
243 MB Free RAM
7.76 GB Used RAM (1.28 GB Cached)
759 MB Swap Used
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Mar 23, 2016 2:29 PM in response to lesliefromedmondby Old Toad,The report says there's a RAM problem. Boot into Safe Mode, Mac OS X: Starting up in Safe Mode, and run for a while from there. Check the performance and rerun Etrecheck. Post the results.
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Mar 23, 2016 2:45 PM in response to Old Toadby lesliefromedmond,do I run the report in safe mode or after we have exited safe mode. and how long before we do the new report?
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Mar 23, 2016 3:17 PM in response to Old Toadby lesliefromedmond,EtreCheck version: 2.9.10 (261)
Report generated 2016-03-23 17:11:24
Download EtreCheck from https://etrecheck.com
Runtime 4:45
Performance: Good
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 833
NVIDIA GeForce 9400M - VRAM: 256 MB
OS X Yosemite 10.10.5 (14F1509) - Time since boot: less than an hour
Hitachi HTS545016B9SA02 disk0 : (160.04 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 159.18 GB (32.21 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N ()
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
[not loaded] 5 Apple tasks
[loaded] 152 Apple tasks
[running] 55 Apple tasks
[failed] com.apple.ucupdate.plist
[failed] com.apple.watchdogd.plist
[not loaded] 44 Apple tasks
[loaded] 139 Apple tasks
[running] 77 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-11) [Support]
[not loaded] com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]
[not loaded] com.oracle.java.Java-Updater.plist (2015-05-14) [Support]
[not loaded] com.adobe.adobeupdatedaemon.plist (2016-03-11) [Support]
[not loaded] com.adobe.agsservice.plist (2015-11-10) [Support]
[not loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[not loaded] com.oracle.java.Helper-Tool.plist (2015-05-14) [Support]
[not loaded] jp.co.canon.MasterInstaller.plist (2016-01-18) [Support]
[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-03-24) [Support]
[not loaded] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
[not loaded] com.apple.FolderActions.enabled.plist
[not loaded] com.apple.FolderActions.folders.plist
[not loaded] com.facebook.videochat.[redacted].plist (2014-08-15) [Support]
[not loaded] com.spotify.webhelper.plist (2013-03-25) [Support]
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-12-03) [Support]
Dropbox Application (/Applications/Dropbox.app)
[running] jp.co.canon.cijscannerregister.86652
[loaded] 378 Apple tasks
[running] 147 Apple tasks
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-11) [Support]
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
EPPEX Plugin: 10.0 (2015-04-10) [Support]
QuickTime Plugin: 7.7.3 (2015-10-26)
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) Outdated! Update
Default Browser: 600 - SDK 10.10 (2015-10-26)
JavaAppletPlugin: Java 8 Update 45 (2015-05-14) Check version
OfficeLiveBrowserPlugin: 12.2.0 (2009-06-29) [Support]
iPhotoPhotocast: 7.0 (2010-07-15)
Move_Media_Player: npmnqmp 071701000001 (2009-10-14) [Support]
fbplugin_1_0_3: Unknown (2010-02-26) [Support]
Zotero Connector (2014-10-03)
Flash Player (2016-03-07) [Support]
Java (2015-04-10) [Support]
Time Machine not configured!
3% kextcache(3)
2% WindowServer
1% watchdogd
1% mdworker
1% kernel_task
330 MB kernel_task
184 MB Photos
143 MB Safari
139 MB com.apple.WebKit.WebContent(2)
98 MB kextcache(3)
28 MB Free RAM
3.97 GB Used RAM (619 MB Cached)
512 KB Swap Used
Mar 23, 2016, 04:58:21 PM ~/Library/Logs/DiagnosticReports/fontd_2016-03-23-165821_[redacted].crash
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Support/fontd
Mar 23, 2016, 04:58:20 PM ~/Library/Logs/DiagnosticReports/fontd_2016-03-23-165820_[redacted].crash
Mar 23, 2016, 04:48:29 PM Self test - passed
Mar 23, 2016, 02:45:54 PM ~/Library/Logs/DiagnosticReports/AirDrop_2016-03-23-144554_[redacted].crash
com.apple.share.AirDrop.send - /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/AirDrop .appex/Contents/MacOS/AirDrop
Mar 22, 2016, 11:29:48 PM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-03-22-232948_[redacted].crash
/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper
Mar 22, 2016, 11:26:20 PM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-03-22-232620_[redacted].crash
Mar 22, 2016, 08:22:19 PM ~/Library/Logs/DiagnosticReports/Finder_2016-03-22-202219_[redacted].crash
com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
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Mar 23, 2016 3:25 PM in response to Old Toadby lesliefromedmond,Here is the report I should have sent you the first time. Sorry for the confusion. I sent you the wrong computers report the first time.
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-23 15:33:39
Download EtreCheck from https://etrecheck.com
Runtime 5:35
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
MacBook Pro (13-inch, Mid 2009)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro5,5
1 2.26 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Check Battery - Cycle count = 832
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1280 x 800
OS X Yosemite 10.10.5 (14F1509) - Time since boot: less than an hour
Hitachi HTS545016B9SA02 disk0 : (160.04 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 159.18 GB (26.92 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS23N ()
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Mac App Store and identified developers
[not loaded] 5 Apple tasks
[loaded] 148 Apple tasks
[running] 59 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 139 Apple tasks
[running] 79 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-02-11) [Support]
[running] com.adobe.AdobeCreativeCloud.plist (2016-02-11) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-05-14) [Support]
[running] com.adobe.adobeupdatedaemon.plist (2016-03-11) [Support]
[loaded] com.adobe.agsservice.plist (2015-11-10) [Support]
[loaded] com.adobe.fpsaud.plist (2016-03-07) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-05-14) [Support]
[loaded] jp.co.canon.MasterInstaller.plist (2016-01-18) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2014-03-24) [Support]
[failed] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
[not loaded] com.apple.FolderActions.enabled.plist
[not loaded] com.apple.FolderActions.folders.plist
[failed] com.facebook.videochat.[redacted].plist (2014-08-15) [Support]
[running] com.spotify.webhelper.plist (2013-03-25) [Support]
[running] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (2012-12-03) [Support]
Dropbox Application (/Applications/Dropbox.app)
[running] com.adobe.CCXProcess.100852
[running] com.adobe.acc.AdobeDesktopService.92332.A47C19BC-1BB9-4313-9941-A7D85223AF46
[running] com.adobe.accmac.101136
[running] com.getdropbox.dropbox.91196
[running] jp.co.canon.cijscannerregister.86652
[loaded] 369 Apple tasks
[running] 166 Apple tasks
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-03-11) [Support]
FlashPlayer-10.6: 21.0.0.182 - SDK 10.6 (2016-03-10) [Support]
EPPEX Plugin: 10.0 (2015-04-10) [Support]
QuickTime Plugin: 7.7.3 (2015-10-26)
Flash Player: 21.0.0.182 - SDK 10.6 (2016-03-10) Outdated! Update
Default Browser: 600 - SDK 10.10 (2015-10-26)
JavaAppletPlugin: Java 8 Update 45 (2015-05-14) Check version
OfficeLiveBrowserPlugin: 12.2.0 (2009-06-29) [Support]
iPhotoPhotocast: 7.0 (2010-07-15)
Move_Media_Player: npmnqmp 071701000001 (2009-10-14) [Support]
fbplugin_1_0_3: Unknown (2010-02-26) [Support]
Zotero Connector (2014-10-03)
Flash Player (2016-03-07) [Support]
Java (2015-04-10) [Support]
Time Machine not configured!
7% WindowServer
3% Photos
3% kernel_task
2% Creative Cloud
1% hidd
513 MB kernel_task
406 MB Photos
160 MB com.apple.WebKit.WebContent(2)
147 MB mds_stores
139 MB Dropbox
34 MB Free RAM
3.96 GB Used RAM (810 MB Cached)
0 B Swap Used
Mar 23, 2016, 02:50:43 PM Self test - passed
Mar 23, 2016, 02:45:54 PM ~/Library/Logs/DiagnosticReports/AirDrop_2016-03-23-144554_[redacted].crash
com.apple.share.AirDrop.send - /System/Library/PrivateFrameworks/ShareKit.framework/Versions/A/PlugIns/AirDrop .appex/Contents/MacOS/AirDrop
Mar 22, 2016, 11:29:48 PM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-03-22-232948_[redacted].crash
/Library/Application Support/Adobe/*/Adobe CEF Helper.app/Contents/MacOS/Adobe CEF Helper
Mar 22, 2016, 11:26:20 PM ~/Library/Logs/DiagnosticReports/Adobe CEF Helper_2016-03-22-232620_[redacted].crash
Mar 22, 2016, 08:22:19 PM ~/Library/Logs/DiagnosticReports/Finder_2016-03-22-202219_[redacted].crash
com.apple.finder - /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
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Mar 23, 2016 3:29 PM in response to lesliefromedmondby Old Toad,These reports are from two different Macs.
MacBook Pro (Retina, 13-inch, Mid 2014)
MacBook Pro (13-inch, Mid 2009)
Can't compare the two reports to look for improvements due to Safe Mode.
The first Mac can definitely benefit from increasing the RAM to at least 8 GB, more if the budget permits. If you do I recommend getting the RAM from Crucial.com or otherworldcomputing.com.