Amanda Schubert

Q: Can't login to iMessage and FaceTime

My mac won't let me login.

 

I had tried:

  • Updating
  • Restart
  • Turn off/on iCloud
  • Reset my Mac.

 

But it keep standing like this forever:

mistake.png

 

Do anyone know what to do??

 

I run on a MacBook Air 11" from 2015 on OS X El Capitan

MacBook Air, OS X El Capitan (10.11.4), from early 2015

Posted on Mar 22, 2016 12:07 PM

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Q: Can't login to iMessage and FaceTime

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  • by shaun.,

    shaun. shaun. Mar 23, 2016 4:05 PM in response to JosueK
    Level 1 (0 points)
    Mac OS X
    Mar 23, 2016 4:05 PM in response to JosueK

    Glad to see they're acknowledging a problem! Hopefully this is fixed swiftly.

  • by WPRobarge,

    WPRobarge WPRobarge Mar 23, 2016 6:05 PM in response to shaun.
    Level 1 (0 points)
    Mar 23, 2016 6:05 PM in response to shaun.

    We had this problem several months ago when we created an Apple account for my wife and bought her a new iMac. Neither Facetime nor iMessages would allow login. I could login from her computer with no problems, but even changing to a different computer made no difference. We talked with Apple support for hours and eventually worked up to an upper level supervisor (in England no less) who said it was an account problem on Apples end and Apple engineers would have to investigate what was wrong with my wife's account on their end. He said it would take 24 hours or less. Sure enough about 10-12 hours later my wife could login and it has all worked ever since.

     

    Note that we did nothing special to the installation of the OS on the iMac. They even did remote access and could find no problems and indeed at their level (Apple support) my wife's account said it was valid. So the question is whether this is a software update issue or something getting flagged incorrectly in people's accounts on the other end with Apple's interface to the servers. If people are experiencing the same problem we had with my wife's account, the problem is not their computer nor the software update.

  • by EVRiNOM,

    EVRiNOM EVRiNOM Mar 23, 2016 9:42 PM in response to JosueK
    Level 1 (4 points)
    Mac OS X
    Mar 23, 2016 9:42 PM in response to JosueK

    Back to My Mac also does't work for most affected but it doesn't marked as red. I'm worried.

  • by Antonio iMac,

    Antonio iMac Antonio iMac Mar 23, 2016 11:51 PM in response to Amanda Schubert
    Level 1 (0 points)
    Mac OS X
    Mar 23, 2016 11:51 PM in response to Amanda Schubert

    Same problem here but I am running Yosemite. Messages just stopped working, signed out and now cannot sign back in.

  • by Antonio iMac,

    Antonio iMac Antonio iMac Mar 23, 2016 11:53 PM in response to Ralph Johns (UK)
    Level 1 (0 points)
    Mac OS X
    Mar 23, 2016 11:53 PM in response to Ralph Johns (UK)

    I have the same problem and I am using Yosemite. It is an Apple server problem.

     

    The Apple System Status page is now showing it as an issue but did not do so initially, so the entire page is worthless.

  • by Jan Lukens,

    Jan Lukens Jan Lukens Mar 24, 2016 12:50 AM in response to Antonio iMac
    Level 1 (0 points)
    Mar 24, 2016 12:50 AM in response to Antonio iMac

    Worthless indeed.

     

    After the El Capitan 10.11.4 update crippled my trusty old white mid 2009 Macbook(consistent kernel panic at boot) I had to reinstall from scratch. Done so twice, cost me a couple of hours, had a completely functional El Capitan install but no iMessage nor Facetime. Then called Apple Support, where, after being on hold and on the line for more than an hour(!) some senior support engineer told me that I would have to reinstall from the original DVDs that came with the Macbook and then upgrade to El Capitan. Some BS story about drivers not being in the El Capitan recovery partition. So another reinstall from Snow Leopard to El Capitan later and STILL no working iMessage and Facetime.

     

    The fact that some service fails for some reason is understandable, I am in IT myself and I know for a fact that things can be unpredictable sometimes. But the communication to the customers about this issue has sofar been quite less than stellar, better information would have saved me a lot of time...

  • by applesauce17,

    applesauce17 applesauce17 Mar 24, 2016 1:19 AM in response to Amanda Schubert
    Level 1 (8 points)
    Mac OS X
    Mar 24, 2016 1:19 AM in response to Amanda Schubert

    Hope they fix it soon! I'd really like to use Messages on my laptop

  • by h4mzt3r,Solvedanswer

    h4mzt3r h4mzt3r Mar 24, 2016 2:17 AM in response to Amanda Schubert
    Level 1 (15 points)
    Mar 24, 2016 2:17 AM in response to Amanda Schubert

    Good news, seems everything is OK now.

    I can login now on my Macbook and send iMessages \0/

  • by Etabetha,

    Etabetha Etabetha Mar 24, 2016 2:48 AM in response to traffsh0w
    Level 1 (0 points)
    Mar 24, 2016 2:48 AM in response to traffsh0w

    After a clean install of El Capitan, i had the same problem for about 24 hours (i've tried all the possible solution without success), but this morning, strangely the problem get solved by it self.

    For same reasons the last version 10.11.04 as a lot of bug. i hope that Apple is going to fix it with an other update as soon is possible.

     

    MBP 13" retina late 2014

  • by p200mmx,

    p200mmx p200mmx Mar 24, 2016 3:04 AM in response to Amanda Schubert
    Level 1 (0 points)
    Mar 24, 2016 3:04 AM in response to Amanda Schubert

    Wow, everything works now!

  • by dazoneal69,

    dazoneal69 dazoneal69 Mar 24, 2016 3:06 AM in response to Amanda Schubert
    Level 1 (4 points)
    Mar 24, 2016 3:06 AM in response to Amanda Schubert

    Finally it looks like Apple have fixed the issue, all working ok now

  • by Antonio iMac,

    Antonio iMac Antonio iMac Mar 24, 2016 4:34 AM in response to dazoneal69
    Level 1 (0 points)
    Mac OS X
    Mar 24, 2016 4:34 AM in response to dazoneal69

    My issues fixed also after call to Apple Support, not sure if it was coincidental though with a global fix by Apple...

  • by martivip,

    martivip martivip Mar 24, 2016 4:50 AM in response to Antonio iMac
    Level 1 (27 points)
    Mac OS X
    Mar 24, 2016 4:50 AM in response to Antonio iMac

    Finally everything works like a charm

  • by ylluminate,

    ylluminate ylluminate Mar 24, 2016 2:16 PM in response to Amanda Schubert
    Level 1 (10 points)
    Mar 24, 2016 2:16 PM in response to Amanda Schubert

    Sadly I've been fighting the seemingly same issue with Apple for about 8 months and they can't seem to resolve the problem.  It appears that we need to create bug reports (http://bugreport.apple.com/) and really complain to the proper venue here because, while this is not new, it is a real nightmare to resolve.  I've been able to reproduce it in a virtual machine fresh vanilla install of OS X 10.11.  For those of us who have not seen resolution, please keep pounding because there is most certainly something askew on the server side from what a couple folks have told me who work at Apple, even though they can't seem to resolve it (for everyone).

  • by GiZiM,

    GiZiM GiZiM Mar 24, 2016 3:51 PM in response to Amanda Schubert
    Level 1 (4 points)
    Mac OS X
    Mar 24, 2016 3:51 PM in response to Amanda Schubert

    So I'm still having the issue

     

    "There was an error connecting to the Apple ID server."

     

    I checked in Console and every time I try to login I see this 3 times.

     

    3/24/16 5:50:15.736 PM akd[288]: NSURLSession/NSURLConnection HTTP load failed (kCFStreamErrorDomainSSL, -9802)

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