Jerryenea
Level 1 (3 points)

Q: After updating my ipad2 from iOS 9.2.1 to 9.3 over the air I cannot connect to activation server and the latest version of iTunes can't recognize to activate

I downloaded the update to iOS 9.3 over the air and installed. Setup cannot connect to the server to activate the ipad2. The message is to try again in a few minutes or connect to iTunes to activate. Yes I have the latest and current version of iTunes, so that isn't the issue. iTunes recognises the iPad as my ipad2 but cannot do whatever it does to be able to use iTunes to activate it. I have 2 iPads. iPad2 and iPad 4th generation. iPad 4th generation downloaded over the air and updated and activated and setup without a problem. Ipad2 updated and cannot connect to server to activate and I connect to iTunes to activate as the message says but iTunes can't  activate because it sees my ipad2 and that is all it does. Of course I will try again to activate over wifi tomorrow but any suggestions would be greatly appreciated.

thand you

iPad 2, iOS 9.2.1, Original ipad

Posted on Mar 21, 2016 10:00 PM

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Jerryenea

Q: After updating my ipad2 from iOS 9.2.1 to 9.3 over the air I cannot connect to activation server and the latest version of iTunes ... more

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  • by Mono Sr.,

    Mono Sr. Mono Sr. Mar 24, 2016 3:56 AM in response to Jerryenea
    Level 1 (4 points)
    iPad
    Mar 24, 2016 3:56 AM in response to Jerryenea

    Usually I never do updates immediately after launching but this time it happened to iOS 9.3.

    iPad tells me that updating was successfully done, only few steps to do and you we are ready again... But, finally iPad tells me that ´iPad can´t be activated due to the fact that "activation server" is off-line. Try again. If the problem continues contact with Apple Support´.

    When trying to finish activation with the help of iTunes (latest version) iTunes don´t  recognize my iPad. Have checked that the connection (USB) with iMac works. What to do? I understand that it might be that only activation servers are overloaded, but can we get this information and when from Apple. It would be nice if they could publish on apple.com/support pages hints what to do when all ways are closed for activation iPad2.

  • by Mono Sr.,

    Mono Sr. Mono Sr. Mar 24, 2016 4:18 AM in response to Mono Sr.
    Level 1 (4 points)
    iPad
    Mar 24, 2016 4:18 AM in response to Mono Sr.

    Just called to our Apple Help Center in Finland and they told that all guys are now working pretty hard to find a solution to this problem with (possible) only iPad2.

  • by brenden dv,

    brenden dv brenden dv Mar 25, 2016 7:35 AM in response to Jerryenea
    Community Specialists
    Mar 25, 2016 7:35 AM in response to Jerryenea

    Hi Jerryenea,

     

    Thanks for using the Apple Support Communities! I understand that you have been having some issues activating your iPad 2 after a recent update to iOS 9.3. If that is the case, you may find the information and steps outlined in the following article helpful:

     

    If you can’t activate your iPad 2 (GSM model) after you update to iOS 9.3 - Apple Support

     

    Regards

  • by Mono Sr.,

    Mono Sr. Mono Sr. Mar 25, 2016 8:27 AM in response to brenden dv
    Level 1 (4 points)
    iPad
    Mar 25, 2016 8:27 AM in response to brenden dv

    Hi brendan,

    I tried this today, but at least updating this way did not work. But I had no courage to try to restore my iPad2, somebody had tried, but failed also.

    I´m so far waiting if Apple can manage the problem with iPad2 & "activation server" which is now off-line.

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