Arun_Chups
Level 1 (8 points)
iTunes

Q: Not Able to use iTunes after 12.3.3 update

Not Able to iTunes after 12.3.3 update

 

After installation of iTunes update to 12.3.3 (after the prompt), i am not able to use Itunes. When ever opened within 10 second a pop up message appears which says Itunes has stopped working. a problem caused the program to stop working correctly. please close the program. get two options Close the program and Debug the program.

 

Please help in resolving this issue

Windows 8.1, Windows 8

Posted on Mar 24, 2016 5:34 AM

by D.Cohen,Apple recommended
D.Cohen D.Cohen
Level 6 (8,424 points)
Desktops
A:

Hi! Try the steps suggested here:

 

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

If you can't install or update iTunes for Windows - Apple Support


Hope this helps!

Posted on Mar 24, 2016 5:50 AM

Close
Arun_Chups

Q: Not Able to use iTunes after 12.3.3 update

  • All replies
  • Helpful answers

  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Mar 24, 2016 5:50 AM in response to Arun_Chups
    Level 6 (8,424 points)
    Desktops
    Mar 24, 2016 5:50 AM in response to Arun_Chups

    Hi! Try the steps suggested here:

     

    Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

    If you can't install or update iTunes for Windows - Apple Support


    Hope this helps!

  • by Arun_Chups,

    Arun_Chups Arun_Chups Mar 24, 2016 6:13 AM in response to D.Cohen
    Level 1 (8 points)
    iTunes
    Mar 24, 2016 6:13 AM in response to D.Cohen

    Hi - Thanks for your response. Now i am able to use iTunes when i signed out. i dint get the message, however as soon as i try sign in to Itune store with my apple ID and click sign in, i get the stopped working message. Is there any procedure to solve sign in issue.

  • by turingtest2,

    turingtest2 turingtest2 Mar 24, 2016 12:16 PM in response to Arun_Chups
    Level 10 (85,398 points)
    iPod
    Mar 24, 2016 12:16 PM in response to Arun_Chups

    Are you using a proxy connection?

     

    tt2

  • by Arun_Chups,

    Arun_Chups Arun_Chups Mar 24, 2016 12:19 PM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Mar 24, 2016 12:19 PM in response to turingtest2

    Nope... Everything was working fine in iTunes until this update

  • by turingtest2,

    turingtest2 turingtest2 Mar 24, 2016 12:24 PM in response to Arun_Chups
    Level 10 (85,398 points)
    iPod
    Mar 24, 2016 12:24 PM in response to Arun_Chups

    For general advice see Troubleshooting issues with iTunes for Windows updates.

     

     

    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

     

    Review the other boxes and the list of support documents further down the page in case one of them applies.

     

    The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

     

     

     

    Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

     

     

     

    tt2

  • by GKDAD9,

    GKDAD9 GKDAD9 Mar 24, 2016 12:58 PM in response to turingtest2
    Level 1 (12 points)
    iTunes
    Mar 24, 2016 12:58 PM in response to turingtest2

    I've had a similar problem with 12.3.3.17. As soon as I try to log into the Store iTunes will crash with no diagnostic info offered. In fact, if I stay signed out of the Store and simply select the Network Connectivity Test under iTunes "Run Diagnostics..." it will crash.

     

    Taking a clue from the previous post I downgraded to iTunes 12.3.2.35 and have NO crashes when signed into the Store.

     

    FWIW, running Windows 10.

  • by turingtest2,

    turingtest2 turingtest2 Mar 24, 2016 1:08 PM in response to GKDAD9
    Level 10 (85,398 points)
    iPod
    Mar 24, 2016 1:08 PM in response to GKDAD9

    Thanks for confirming that downgrading is a viable workaround. Odd thing to get randomly broken.

     

    tt2

  • by Arun_Chups,

    Arun_Chups Arun_Chups Mar 24, 2016 1:29 PM in response to turingtest2
    Level 1 (8 points)
    iTunes
    Mar 24, 2016 1:29 PM in response to turingtest2

    I jut tried signing in to iTunes without my iPhone connected and it signed in without any issues. Tried connecting my iPhone and so far no error message. Not sure if the issue fully varnished. But fingers crossed to not see that Message again.

     

    Thanks for the resolution

  • by turingtest2,

    turingtest2 turingtest2 Mar 24, 2016 1:44 PM in response to Arun_Chups
    Level 10 (85,398 points)
    iPod
    Mar 24, 2016 1:44 PM in response to Arun_Chups

    You're welcome.

     

    tt2

  • by HsvIllini,

    HsvIllini HsvIllini Mar 25, 2016 4:24 AM in response to turingtest2
    Level 1 (12 points)
    iPhone
    Mar 25, 2016 4:24 AM in response to turingtest2

    I am constantly crashing with the update and while I cannot confirm it, it appears that it is crashing any time it tries to communicate with the store. E.g., trying to download my iCloud music, logging into the store, playing back a downloaded tv show, trying to access Apple Music radio stations, etc. I have tried all of the various things in the links you posted and none of them worked. I am currently trying to work with Apple support to try to figure out what is wrong. Something is very broken. I even created a whole new user account and then tried logging into my iTunes account - same result as the above user in that it crashed while I was filling out the login information.

  • by RedRockGem,

    RedRockGem RedRockGem Apr 8, 2016 10:27 AM in response to HsvIllini
    Level 1 (4 points)
    Apr 8, 2016 10:27 AM in response to HsvIllini

    I've experienced the same problem.  This has also happened with previous updates that were subsequently fixed, so hopefully 12.3.3 will be fixed soon.

     

    In the interim, here's my work-around so that I can at least play my media from my Windows computer (Windows Enterprise 7 64-bit).

    1) I restored essential iTunes library files from a back-up after the initial installation of 12.3.3 wiped out the files (iTunes Library.itl and itunes library.xml). Media itself was unaffected.

    2) Before launching iTunes, disconnect from the internet.

    3) Launch iTunes and wait about 60 seconds. This is when it is trying to connect to the iTunes store.

    4) Reconnect to the internet.

     

    This works most of the time, but be advised that any attempts (by iTunes or you) to connect to the iTunes store will likely make it crash again. I've been able to have iTunes open and actively playing media for several hours without a crash.