mlippmann
Level 1 (10 points)
Mac OS X

Q: iTunes 12.3.3 will not open

iTunes 12.3.3 will not open.  I upgraded yesterday as part of the OS X update.  Now when I click the icon in the dock nothing happens.  When I open the application folder and try right click - run nothing happens.  Plugged in my iPhone and nothing happens. 

 

My library is still there and I can play music via Quick Time.  Attempting to play by choosing iTunes doesn't work.

 

HElLP!

 

I have a 2015 MacBook Pro with El Capitan 10.11.4

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11)

Posted on Mar 22, 2016 7:02 PM

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mlippmann

Q: iTunes 12.3.3 will not open

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  • by Jason L,

    Jason L Jason L Mar 24, 2016 7:56 AM in response to mlippmann
    Community Specialists
    Mar 24, 2016 7:56 AM in response to mlippmann

    Hey mlippmann,

     

    If I understand correctly, there's an issue with iTunes not starting up as expected on your MacBook Pro. One quick and easy way that you may be able to resolve this issue is simply downloading and reinstalling the latest version of iTunes from here: iTunes - Download iTunes Now - Apple

     

    If that doesn't take care of it, try ruling out 3rd-party plug-ins by holding Command + Option and launching iTunes in Safe Mode.

     

                     
      

    Open iTunes in “safe mode” (without external plug-ins)

           		  

    Option-Command (while opening iTunes)

      

    iTunes 12 for Mac: Keyboard shortcuts

     

    If it works as expected in Safe Mode, try moving the plug-ins quoted in the article below to the desktop. 

    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support

    • Mac OS X: 
         
      • ~/Library/iTunes/iTunes Plug-ins (The "~" represents your Home folder)
        •  
      • /Library/iTunes/iTunes Plug-ins
    • If any files are in this folder, move them to the Desktop temporarily.
    • Open iTunes and test to see if the issue is resolved. If so, you may leave these iTunes plug-ins removed. If you wish to re-use these iTunes plug-ins, consult the vendor for the iTunes plug-ins to see if any updates are available.

     

    If the issue persists even when the iPhone isn't connected, refer back to the article above and try running through the general troubleshooting tips that it provides.

     

    Cheers.